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February 2024 by Ronnachai K.
I came in not knowing what to do, how to go about the process, but the homegirl Natalie will set you right. She was accommodating and for sure helpful. She set my appointment up, got my girl some new contacts and glasses. This place is well informed and are experts. I appreciate how Natalie explained everything to us. My gf is a first time contact wearer and Natalie made the experience so easy, we are customers for life. Thank you again.
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January 2024 by Maria L.
Walking into a busy store on a Friday evening I was still greeted promptly and politely. Jonathan checked me in and was great with the initial process of my visit. During my actual exam Dr. Do was super informative and took her time with me. Out of decades of wearing glasses and visiting an optometrist every year, not one doctor had taken the time to explain my condition or the anatomy of the eye. Dr. Do did just that! Her chair side manners and way of communicating are beyond 10/10. I was extremely pleased with my exam with her. On to the tons of selection of beautiful frames, Natalie, was awesome with assisting me. The checkout process with her was smooth and can't wait to go back to pick up my new glasses. Overall, this place made me restore my faith in Lens Crafters. I had visited another location years ago but never went back because of the negative experience I had. I'm glad I took the chance, as I've gained a great optometry team to visit every year.
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January 2024 by Stephanie S.
I don't remember the employees' names but they were extremely helpful. It was a little busy, but there were only two workers and they kept me updated with wait times. I was very glad that they were able to obtain my records and my prescription information even though it had been so long since I had gone to any of the LensCrafters locations. The gentleman who helped me pick out my frameswas very kind and patient, and he found multiple options for me to try out that matched the style I was wanting for my prescription sunglasses. He explained the differences between the types of lenses and was very clear and transparent in explaining my benefits and the prices for the frames. I'm very excited to pick up my glasses once they're ready!
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November 2023 by Lizset Ward
Natalie was wonderful! Very helpful and kind. Didn’t make me feel like she was just trying to make a sale. Will definitely see her again!
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November 2023 by Joey Lemma
I knew I was in good hands the minute I stepped through the doors! Allison and Maricho are kind, thoughtful, caring and understanding. There are no sales pitches and no pressure, just helpful professionals that enjoy their jobs and especially enjoy taking care of their customers. I HIGHLY recommend LensCrafters at the Delta Shores location.
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November 2023 by Loreen K.
I have been to the delta shore LensCrafters two different times to buy frames. This LensCrafters has a large selection of frames to choose from, the store itself is well organized and very appealing. But It is true that any establishment is only as good as its employees. For me Natalie stands out, each time I walked in with my children, I was greeted by Natalie. Her warm smile and friendly voice matches her customer service skills. I will be shopping here again.
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October 2023 by Jessica Douglas
I was hesitant to change eye services. I decided to take a chance and am so excited that I chose Lens Crafter Delta Shores. The store is amazingly beautiful! The doctor and staff are beyond professional. Jonathan took his time and made me feel comfortable with the pre-exams. Dr. Do was very pleasant and informative. I had some concerns about my vision, and she explained things so I understood. Natalie greeted me and even though there were other clients in the store, she was very attentive and made sure she focused on my needs. She was very good at recognizing which frames worked best for my facial features and made the overall selection process easy. As a result, I referred my husband who is also very pleased. Thank you all and a very special thanks to NATALIE!
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October 2023 by DARA SANDERS
Know your insurance benefits before you come here. They tried to force me to pay a fitting fee even though I have a $0 copay for fittings and follow ups. Their equipment was dirty, and I had to remind the tech that the equipment needs to be adjusted to the patient. I left the appointment, reported them to my insurance company, and rescheduled with Target Optical.
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October 2023 by Cecelia Martinez
Natalie, the provider and the gentleman who did my exam were absolutely incredible. Dr. Do was so patient, educational and addressed all of my concerns. You can tell she has a passion for what she does, it definitely shows! I forgot the gentleman's name but he was very sweet and professional. Natalie was also patient and helped me pick the perfect pair of glasses. Great energy overall, beautiful facility and stellar customer service. Would highly recommend. They also take Flexible Spending.
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October 2023 by Gerardo Rojas
This was my first time visiting Lens Crafters, the staff was so friendly and helpful! Dr. Do helped me with the process of getting contact lenses, and informed me of everything I needed to know. Delta Shores LC def made the process smooth for me and I will definitely return and spread the word.
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October 2023 by maria nava
I had an amazing experience here today Natalie was extremely nice and eager to help me I am in love with this place
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September 2023 by mienrado villanueva
Thank you Natalie for helping us! Came in to get new prescription glasses, showed us the brand we like, picked them out, got us in and out within the hour! She explained and showed us in details about our purchase. Left completely satisfied?
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September 2023 by Kyle Graham
Terrible experience overall. Slow to get you through the process. Not the most friendly staff. Would not give me my prescription upfront and made me try their contacts first. Didn’t have the contacts I needed and then said 3-5 days to receive. Now it’s going on 2 weeks and still the contacts haven’t come in to try. Still won’t give me my prescription. Staff unapologetic. Stick with traditional eye doctors.
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September 2023 by Win Again
Natalie was amazing with helping me get my glasses and the 50% off my lenses. Allison was great she greeted me and my sister and let me us the bathroom. Amazing thanks lady’s
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August 2023 by Zero C.
Terrible experience overall. Slow to get you through the process. Not the most friendly staff. Would not give me my prescription upfront and made me try their contacts first. Didn't have the contacts I needed and then said 3-5 days to receive. Now it's going on 2 weeks and still the contacts haven't come in to try. Still won't give me my prescription. Staff unapologetic. Stick with traditional eye doctors.
