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October 2023 by Gigi G.
I love coming to Mac they always have the most beautiful eyeshadow brushes around and they have a very white selection of foundation for many years. I made us take a thinking that NW was my color and couldn't figure out why it wasn't matching. It wasn't the right shade. Now my go to is NC-17, which is more of a golden tone, but putting blush and bronzer on it it works out perfect This location the staff is always friendly always the first one to suggest new products they have. I was sad to see that they got rid of the recycling program in March and got a lot of bad feedback to be more understanding realizing that this is not something that the store is responsible for it's something that was nationwide and they could still recycle your stuff but just no free product, which is unfortunate but you know I learned this the hard way the other day when I came in to recycle and they informed me that they could no longer give a free product. I was sad to hear this, of course but I would not retaliate against a company for something that they have no control over. It won't stop me from shopping here. I still left to come here every time I am in the area I always end up picking up something anyways, I recommend you don't know your shade get color matched. It takes only a few minutes and they will make sure that you leave with the perfect color. They could also color match you for concealer. Overall, my experience was awesome here the staff was amazing and I found a lot of new products. My favorite go to blush is warm so it's a bronzer and blush and one it's very pretty so I recommend next time you go in there check it out. It works for all shades and it's a very pretty color. It's one of my girl shoes. I will definitely be coming back here again very soon. Next time I am in the area For more future visits and we're great expenses to come. Thank you Mac guys are awesome. Keep up the great work and thank you for everything you guys do :-)
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October 2022 by Romika C.
This review is directed to MAC employees only! The lady who helped me was very nice, I believe she worked for Macys. I was waiting at the MAC area for 10 minutes, no employees were there so I walked towards the other makeup area so someone could help me. I came in to purchase some items and exchange my disposable MAC items for eye shadows. The lady who helped me was in the process of completing that for me, but she went inside the side door and I guess a MAC employee was in there and said I couldn't exchange it for eyeshadows and only lipsticks. She told her that I needed to visit the actual MAC store. I've always exchanged my disposable's for eyeshadow at the downtown location so I'm not sure when that changed? My sister exchanged her disposables last month at that same location and she was told she could only exchange 18 items. The inconsistency is what bothers me about the employees at this location. Why pick and choose what you want to offer your customers? I'm so fed up with the service at MAC, I'm going to switch my daily makeup use to a different brand. I don't want to deal with the inconsistency experience.
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August 2021 by truth hurts
Don't waste your time at this Mac Store. Staff never answers the telephone and sometimes nobody is there.
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February 2021 by Jessica O.
MAC just has it all! Always good makeup. But with covid and not being able to try it on is a pain when you are doing something new as a foundation. I went from heavy coverage to light with all new types of products. The finish did not match my skin tone and I'm already 60 days out. Luckily, I was able to give it to my daughter and I'm using my studio fix as a finish, just lightly. But I love the look so it works. Please come to EG, and I don't mean Ulta either!! I'm not one to go back with returns unless I am buying more. I hope there will be a better solution.
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December 2020 by Amber C.
Lorena is my go to girl when I visit the store. She is awesome and always helps me find exactly what I need ! She always lets me know when there having a sale and is very knowledgeable with all of the products MAC carries.
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October 2019 by H P
Nichole was an absolute pleasure! I was so overwhelmed today and just needed some quick help picking out things and she did AN EXCELLENT JOB. Will be calling ahead of time to make sure she’s there because I definitely want her help next time as well. Thanks Nichole you’re awesome!
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August 2019 by Erriel Hawkins
Horrible customer service phone skills
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June 2019 by Patricia M.
I've been here three different days and everytime I go to this counter I'm told the only person that can help me is at lunch. Don't go here. Nobody will ever be able to help you.
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June 2018 by Jasmine O.
Hai did my makeup for my law school graduation pics and she delivered! I wanted a natural look, and showed her pictures of eyeshadow I had in mind and she definitely exceeded my expectations. Great conversation. Also, she was the only person on the floor and managed to help me and other customers until another associate came out on the floor. I'll definitely come back to this location. Not too many people, quiet, and not as busy, which means more focus on you Thanks again Hai!
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April 2018 by Ritta M.
Jacqui is the most sweetest girls I've come across at the Mac Counter! She is super helpful, funny, sweet and most of all you can tell she loves her job!!! She's so good at what she does and she made me look stunning at my cousins wedding I will definitely be booking her again!
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March 2018 by Jenn D.
Jackie from the MAC counter at Downtown Macys did a fantastic job. She listened and was attentive. She had me looking beautiful for my evening out. Thanks Jackie!!! You are awesome.
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August 2017 by Ashi Vinod
Most of my facial products are from Mac. Since I work in downtown, I prefer going here during my lunch hour. They are always short of staff and they are not knowledgeable whenever I inquire about products.
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June 2017 by Ashika Vinod
Most of my facial products are from Mac. Since I work in downtown, I prefer going here during my lunch hour. They are always short of staff and they are not knowledgeable whenever I inquire about products. Also, some of the staffs are not as friendly.
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September 2016 by Briana S
Must be a wrong number or they don't care
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December 2014 by Melissa Sotelo
They never answer there phone! Bad for business! I would recommend and multi-line phone so they can see calls coming in and place them on hold ... Was calling to check if a lipstick is in stock