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March 2024 by P P.
Never again Stopped by here to shop Didn't find anything They wouldn't validate my parking without a purchase! Can you even believe it?!?!? Had to pay $4 to park B.S. Never had to pay to park here ever No wonder they're shutting down stores This one probably next Treat your customers like crap No wonder you're having stability issues And YES. I am a Macys cardholder Platinum!
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March 2024 by J M.
Customer service is so rude and slow. After waiting ten minutes in line with only two other customers ahead of me, MICHELLE on 2nd floor, never greeted me at all scanned my item and walked away and began talking to some other employee. The pay screen told me to insert my card which I did and she came back and started scolding me for doing it and I apologized and said that the screen told me to and she claims "no it didn't your not listening and your not a macys card holder why you inserting your card I'm not even done yet" like I was stupid for doing it but I told her well you scanned it and walked away and that's what the screen said and I would appreciate you just quickly getting us checked out as we've waited a while already instead of walking away and talking. She told me too bad you gotta wait just like the rest of the customers. She is out of line to speak like that as an employee and is way too argumentative she wasn't even paying attention and argued with me! Horrible
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March 2024 by Jennifer I.
Came into the store to look at shoes. Stood at the customer service / return area to get my parking validated. I've never had a problem before this! The Macy's employee was extremely rude and told me she would not validate my parking without proof of purchase! I told her I was a Macy's card holder, she said that didn't matter! Please train your employees on how to treat your longtime customers! No wonder this place is a ghost town!!
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February 2024 by Bruce S.
Macy's has always carried quality products and continues to have a vast selection of clothes, jewelry, and almost anything that you can think of. This store has continued to thrive in the DOCO area, which makes going downtown an even better experience.
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February 2024 by Kelly Carlson
We keep trying to buy a frigging couch, but evidently my credit rating of 800+ ain't good enough. We'll find one somewhere..
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January 2024 by S Marie Pro
Gone are the days of finding help here. It's like a ghost town. I needed assistance with some shoes and there was only one clerk present who was helping someone else and there were a couple people ahead of me waiting for assistance. As I ventured upstairs, it was the same issue. No clerks to be found. My last stop was the 3rd floor only to find that purchases had to be made in another area as there was no clerk. I hate to say this, but this type of staffing is one of the reasons there is an upsurge in retail theft. I wouldn't be surprised if this store closes.
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January 2024 by Jeffrey Scalia
Over priced
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January 2024 by Nina Vang
Not too busy, always clean.
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January 2024 by Leaving Comments
The earlier in the day you go, the better. Limited staff, but you will find deals and sales. Easy access from Macy’s to additional shops and restaurants in Doco as well as parking. If you park in the Macy’s parking garage on L Street, your parking ticket will be validated by a cashier aka parking is FREE!
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January 2024 by Dennis ALLAN
3 levels . Big store. They seem to have everything like SF
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January 2024 by Marie Mora
Wonderful, always very good customer service.
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January 2024 by Eric Stokes
Favorite store!
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January 2024 by Nataliya Kolesnik
Good store.
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January 2024 by Colleen H
Too expensive
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January 2024 by Jade Dang
THEY WILL LOCK YOUR CAR OVERNIGHT WITH NO WARNING. Terrible. Did not mention or post ANYTHING about the time they close the garage. They lock your cars in there on PURPOSE overnight because they’re trying to charge you in the morning once you try to retrieve it. THEY DO THIS TO MULTIPLE PEOPLE.
