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November 2025 by Uniqu3
I wish I could give negative 5 stars.
If you value your car, NEVER GO HERE.
If you get Dwayne’s team, might as well write off your car. You’re screwed.
We took our 4Runner in and they disrespected the interior of our vehicle, trash everywhere. They took every personal item from our center console and threw it out everywhere in the front passenger seat.
They broke off the plastic foot rest behind the emergency brake pedal and stuffed it in the center console as if they were trying to hide it.
They said our car was ready but it wasn’t and we wasted driving there 45minutes one way to have to go home without our vehicle.
No notes or actions logged for our vehicle so nobody knows what was done or what needs to be worked on next.
Just a complete utter mess of a business.
This is why dealerships have a bad reputation.
I WILL NEVER EVER BUY OR USE THIS DEALERSHIP.
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November 2025 by Hashmat Jamal
The service of this location is really bad service center if there is less than one star I will put that
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November 2025 by HABIB EXPRESS
I am writing to express serious concerns regarding the recent service appointment I had with your dealership. While I generally expect high-quality service from your team, I am quite worried about a couple of issues that have come to light since picking up my vehicle:
1. Missing SOS Button Cap: Upon inspection, I found that the cap for the overhead SOS button is now missing. This seems like something that could have easily been removed or lost during the service, and I would like to know what steps will be taken to either find the missing part or replace it. I find it concerning that such an oversight occurred, and it raises questions about the overall care given to my vehicle.
These issues have left me feeling uncertain about the quality of work and level of responsibility exercised by Toyota Miata Sacramento
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November 2025 by Jessica M
My overall experience at your Maita location has been very poor and stressful.
I have been told two days ago to bring my vehicle to have the damaged dashboard repaired that was caused this location’s mechanic during a routine maintenance visit last week.
When I first arrived, I was told to return the next day. However, then when I returned home, I was told the repair man would arrive on Wednesday and to return on Thursday.
I was never called for any updates on the information or status of my vehicle after that.
I returned on Thursday to retrieve my vehicle and was told no repairs were done on my dashboard because they stated it could not be repaired but they needed to replace the dashboard.
I was never given any of this information yesterday when the representative stated he received this information.
Yet, I was told this information at the moment I arrived when I could have picked up my car the day before since they did absolutely no work on my car for the two days they had it!
The representative (Norbert) was very rude and dismissive. He proceeded to blame me for the conditions of the dashboard when initially it was Maita mechanic’s fault for damaging my dashboard during a routine maintenance.
My dashboard had no tears in the dashboard until the maintenance mechanic ripped the dashboard during routine maintenance work.
I was told by Grady that the condition of my dashboard is a result of the Toyota defect in older Toyotas that has been a common issue with all older Toyotas. But that he would ensure the tear that was caused due to the Maita mechanic would be repaired.
However , when I arrived in Grady’s absence, another representative (Norbert) was very rude, seemed to be very dismissive. He proceeded to blame the dashboard for the Maita mechanic ripping it. He had absolutely no regard for the poor treatment of my vehicle and damaged caused by Maita’s mechanic. It’s shocking to know Norbert is a manager behaving so poorly!
Grady, however was very kind, attentive and helpful. So I was very shocked by the stark contrast of treatment, deflection, blaming, and lack of accountability from Norbert.
I am very upset with the poor lack of communication regarding my vehicle and the fact that I was without my vehicle for 2 days without any updates and to only to return to my vehicle having the same damage to the dashboard.
Norbert proceeded to gaslight me and blame me by claiming I should have told the Maita mechanic about the sticky situation which caused the mechanic to tear it.
However, he was absolutely wrong! I have my vehicle serviced by other mechanics at other shops. I have put items on my dashboard for over a year and other people have. No one tore my dashboard until I came to Maita for a routine appointment. It is important to note I came to this same Maita on many occasions and they never ripped my dashboard until now. So for Norbert to blame me, shows a lack of accountability and professionalism.
My ripped dashboard was the fault of maita’s aggressive, and abrasive force in ripping it when they removed the paper that they put on the dashboard during my last visit . This place is costing me more money to replace the entire dashboard due to their poor treatment.
I am a very regular customer and have been so for several years.
I am highly upset with the recent poor customer service and quality of service in the past couple of days.
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November 2025 by Hjm
I had an extremely negative experience during my car appraisal today. The employee, Soney Vasquez, had a vile demeanor—maybe he was having a bad day, but it bothered me enough to write this review. He was unnecessarily rude, insinuated that I was lying about my car, and told me to take it to CarMax “because they’re dumb.” He also falsely claimed that my car’s brand was going out of business and openly admitted he didn’t even want my car. On top of that, he told me all the quotes I would receive would be the same low offer he gave me, which was completely untrue.
After leaving, I was so deflated from his unkind remarks and attitude that I took my car to another Toyota dealership—and there, the staff were welcoming and kind. They offered me four times more than the previous appraisal and even asked what it would take to buy my car today. The contrast was astonishing. I hope Soney Vasquez can approach people a little nicer in the future. The lack of professionalism, honesty, and basic respect at this location was shocking, and I would not recommend it to anyone.
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November 2025 by Herbert
I had such a great experience purchasing my new car from Maita Toyota of Sacramento! Xavier Vasquez was amazing to work with. He's friendly, professional and efficient. He made the whole process smooth and stress-free, and I never felt rushed or pressured. Xavier took the time to answer all my questions and made sure I was completely comfortable with my choice. Everyone at the dealership was welcoming and helpful, which made the experience even better. I’m so happy with my new car and would definitely recommend Xavier and the Maita Toyota team to anyone looking for excellent service and a positive car-buying experience!
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October 2025 by yenny
I had a very disappointing experience with Maita Toyota after purchasing my car online through TrueCar.
About two weeks after the purchase, the dealership contacted me saying there was a mistake with the VIN number on my paperwork. Because of this error, I had to unlock my credit again so they could rerun the financing. When I asked Brett Brophy for an explanation, he didn’t want to tell me the reason at first, which I found very disrespectful and unprofessional. Only after I refused for several days did they finally admit that the VIN number was wrong.
I tried to be understanding — everyone makes mistakes — but the way the situation was handled showed a lack of honesty and communication.
In addition, I later realized that the add-ons (like KARR Security System and Glass Coat) were never properly explained. They sent me an email about them but didn’t tell me these were optional or show me their prices. These charges, totaling $1,656, were buried on the second page of the retail contract, and Brett didn’t take the time to review them with me or even ask if I wanted them.
The salesperson also failed to mention the weather package with heated seats, which I assumed came with the car. It turns out it didn’t — another disappointment.
I take responsibility for trusting the process and assuming the dealership would be transparent, but this experience taught me to double-check everything and not assume good faith from everyone. Unfortunately, I cannot recommend Maita Toyota, especially for online purchases, because of their lack of transparency, communication, and professionalism. At the end I understood how Karr Security system works at I decided to sold the car and lost more that 8000 dollars between fees , taxes and etc. I write this review, so many people like me who it is their first time to buying a new car , learn and be prepare before go any dealer and ask to print the documentation and check everything. At the end it like to go a cassino where the dealer knows how to protect itself.
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October 2025 by Tom Hamilton
I bought my 2018 Avalon here because Rick took the time to listen and ask the right questions. Having owned the car for several months now, and had our first service, the decision to buy with Maita Toyota has proven to be a good decision. I got a great deal, a fine car, and an excellent buying experience - thank you. The service department is very organized and coordinated team of professionals.
First service = Good and quick service, very good staff.
This dealership stands above compared to all the others i have dealt with.
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October 2025 by nhat
I came in asking rav4 hybrid, before i can see the car, the floor sale man said we have a $7000 mark up. I thought this was just a game they are playing. When the car came i turn to my wife and said “ msrp 35k, what do you think?” That saleman said “NO, 42k + tax” 😮! We walked out, didnt even test drive.
I bought a rav4 hybrid LE FOR 34.5k at another dealer! 🥳🎉
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October 2025 by MarquisCreations\u0026More
Paid for a diagnosis on my Camry for them to tell me it’s a sensor that needs to be replaced so I replace the sensor and my vehicle is still having the same issue after. So they tell me I need to pay them again for another diagnosis. Why would I need to do that when you were incorrect with the information you told me the first time I paid. And when I set the appointment the second time the girl who scheduled me told me it would be no charge then when I get to my appointment I’m told I have to pay all over again. I will never go back here. Waste of my time and money
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October 2025 by Vida Sens
As I’m getting older I have noticed more and more that customer service has completely lost the idea of actually helping customers! My granddaughter has just turned 16 and was looking for a used vehicle. I contacted every dealership in the Sacramento area. I was bombarded with calls and text. I told each dealership what I was looking for and instead of truly trying to help me they try to upsell me on a brand new car for a 16-year-old that we could not afford. I was lost at my wits end. Then I spoke with Tabitha at Maita Toyota. Not only was she kind and understanding she found us the perfect vehicle under our budget. I will never shop anywhere else for a car. They have made a lifelong customers of myself my daughter and my granddaughter. I am forever grateful to Tabitha. What an amazing human being.
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October 2025 by Ziagul nasir
They ripping you off professionally if you don’t know about the cars. They charge me 2x $450 to just check the car problem and estimate 9k to fix it, while I fixed it elsewhere for $150.
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October 2025 by Igor Bugera
I can confidently state that comparing Toyota to my second car, a Honda, clearly favors Honda. First, the employees at the Toyota service center lack attention to detail. During my initial oil change, I provided my phone number and explicitly requested they call me, not my wife. Despite assurances from the employee that everything was taken care of, I waited over three hours before inquiring about the status. I was surprised to learn they'd been calling the wrong number I had specifically asked them to avoid. The same issue occurred on my second visit when my wife called me from work to ask if I had picked up the car; I had no idea. Honda, on the other hand, never had such issues. Second, Honda provides taxi service both ways, whereas Toyota only offers it in one direction. This disparity clearly benefits Honda. Today, my wife went to change the oil and replace a recall part. She was told she would need to wait all day, which is unacceptable. The taxi fare is only $15 one-way, and Toyota does not offer a free car for the entire day. It's not my fault as a consumer, but the company's attempt to fix their mistake leaves me with no choice but to take a day off or rent a car at my own cost. Based on these experiences, I give a low rating for both the service quality and overall level of service.
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October 2025 by Niko
Darian took care of me and was easy to work with. Loved that they had a cafe there. Really was a breeze with Brett in finance too.
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October 2025 by Anne-Jeanne Rothchild
My salesperson, Darian, saved me from a HUGE disappointment. I live in a rural area with limited selection for car buying. Being hundreds of miles away from a Toyota dealership that acted like they wanted my business, I had to shop online for a car (not a process I am used to). Due to Darian's mission to provide excellent customer service, I am now driving the car of my dreams! Darian saved me from a huge dissapointment of having reserved the wrong car at another dealership. I had not noticed a switch of vin numbers on my quotes (might have been communication disconnect?) and thought I was reserving a different car.
When I arrived at Maita Toyota, we were greated by a friendly manager and that attitude of friendliness and attentiveness carried through to every staff person we encounted. I have been driving the same car for 15 years and I felt a genuine excitement from the salespeople for my new purchase. Yes, making a sale would make the dealership happy, but the people at this dealership enjoy helping people drive away happy.
AJ
