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November 2023 by jessica cartwright
Working with Elisha was an excellent experience! She is very knowledgeable and responsive. I can be a challenging customer because I’m very particular about what I’m looking for. She answered all of my questions, took the time to make inquiries on my behalf, and found exactly what wanted. She is AMAZING!!!
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November 2023 by J T
I had bought a frame and it had a malfunction. I called up and spoke to Brandy, and after trying to get it replaced through the warranty people to no avail, Brandy had it replaced within a few days. Brandy has excellent customer service! Very kind and polite. Thank you so much Brandy
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November 2023 by Laura Quene
Brandon was super helpful. He really spent time making sure we got the mattress we would be happy with. I highly recommend this store.
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November 2023 by Thomas Dobbins
The lady was very helpful and cheerful. I BOUGHT A Firm dscount mattress when I sleeped last night The mattress was to Frim I did.not sleep well I need to get a medium mattress
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August 2023 by Justin Broderick
You have to visit this store if you’re in the market for a new mattress. We came in having no clue what we wanted or needed, and left assured that we had made the best decision. Buying a new mattress can be a daunting task, and it cannot be overstated how important it is to actually try each bed to find the perfect fit for you. Brian (our sales associate) asked some questions and was able to point out the mattress that he thought would be the best for us based on our preferences. We were informed of the variety of different types of beds and materials and found our perfect fit. We would never have found the right bed if it weren’t for the help we got in the Mattress Firm store.
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August 2023 by Dora Withrow
I will need to get some ideas of what I would be looking for. Tried several beds found the one I liked. Lindsay helped me out and got me a good deal and I’ll be getting a new bed in a week.
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August 2023 by Jenn McFar
Local sales guy in FH was horrible- Suzanne H in CA amazing ! Sadly the delivery guys didn’t explain the riser and my Dad whose 86 and In an assisted living has been falling out of the bed - unacceptable
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July 2023 by Katie Pryor
Absolutely wonderful and very helpful service! Hannah showed me what was in my price range and gave me great tips on how to make my mattress last longer. She was very thorough and talked me through the whole process. I was in and out in under 30 minutes and felt confident with my purchase!
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June 2023 by Olivia V.
Hannah is amazing. She was able to help me and my boyfriend get the mattress we wanted. She is very knowledgeable and always looks to find the best deal for the customer. Five stars Hannah!!
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June 2023 by Bryan Ferri
Went with my BF to pick a new mattress, we felt welcome and staff were both great. Hannah knew her stuff! We weren’t planning to buy today but she sold us within minutes. Can’t wait for the new bed coming tomorrow!
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June 2023 by Santino Magnolia
My son and I had a wonderful experience at the store on Marconi in Sacramento, Hannah was beyond helpful on choosing the perfect bed for my son and she also helped with a nice discount. My son is pleased with his new bed and I'm beyond happy about the price, il'l be coming back soon for my bed now.
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May 2023 by Jim D.
I ordered a mattress in this store on april 15, 2023 being told it Would be delivered to my home by May 2, 2023. I called into the store this morning may 6, 2023 at 10:10 am and spoke to Devon on the phone asking for him to check the status of my order. He told he couls not help me he. I asked to speak with a manger Devon curtly stated there is no manager. I tried to push for any help and he continued to tell me he had no way of.looking up any tracking or order status. After I hung up from him I looked up mattressfirm.com and called customer service, the customer service person needed to do some research. At 4:30 today i got a call from Hannah at this store twlling.me my mattress was at the store ready to be picked up. The mattress was sitting at the store since April 20,2023 and no one at the store called me until i started looking, when I called into the store Devon refused to provide basic customer service and look for.my order. My daughter could habe had her new mattress 16 days ago. This is the worste experience I have ever had with any store i have worked with. If you do do any business with this store avoid Devon!
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April 2023 by Victoria Marroquin
Chris was very kind and patient .. he explained everything that was important and that I could understand being a senior citizen.. !!
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April 2023 by Donna R
The sales lady was very helpful. Helped me find a mattress I wanted to be able to bring it home today and she did everything she possibly could for that to happen. I do have to wait a couple days but that’s OK.
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April 2023 by Deborah Miller
Hannnah is great. Very knowledgeable not a hard sell. She helped me pick out the bed for me. Five Star service. Thank you Hannah ?
