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September 2023 by Virginia Steele-pirie
Remains, as before... good food, slow service, but worth waiting for!
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July 2023 by Gabrielle Meindl
Nobody picks up the phone, nobody calls you back. Poor communication, poor customer service. Will not be returning.
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March 2023 by Stephen Dahl
From the initial greeting, the staff was polite, capable and professional.
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February 2023 by RJ
Great experience so far. Arriving a little late l was greeted with big smiles and personalized service. I was able to get my Truck dropped off and a rental in mete minutes as opposed to the last time I had to deal with this type of thing. Will have the opportunity to review their ability it repair my Truck after it is completed. Stay tuned 5 Star so far...
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February 2023 by R.J. Anderson Jr.
Great experience so far. Arriving a little late l was greeted with big smiles and personalized service. I was able to get my Truck dropped off and a rental in mete minutes as opposed to the last time I had to deal with this type of thing. Will have the opportunity to review their ability it repair my Truck after it is completed. Stay tuned 5 Star so far...
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September 2022 by Robert Hancey
WILL NOT ANSWER PHONE APPROACHING 25 HOLD MOMENTARILY TO GET SERVICE PERSON FOR A SIMPLE QUESTION NOW AT 35Service: Body & Trim
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June 2022 by Chloey G.
Had a an appointment today I showed up a little earlier for. Nick helped me and had all my questions and concerns taken care of before the time of my appointment! Highly recommend!
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April 2022 by Lisa Knight
This places is now Citi Honda if you call don't be alarmed it's the right place. The customer service is amazing and the advisors always only recommend what's really needed. I used to go to a different Honda dealership but after several horrible experiences , I found these guys and they make all the difference.
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April 2022 by Nellie T.
Since March 21, AAA and I contacted Capital City 5 -FIVE - times! After AAA sent them paperwork, I called and showed up last Tuesday, March 29, for the scheduled appointment with their Amber, and then called, again, along with AAA's representative, again - FIVE times. Amber never responded in any shape or form. If it could get any worse, I don't know, how.
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March 2022 by Jimmy Ray
I don’t know much about this place because I came here by accident looking for Mel Rapton Honda. (I learned that the formally known as Mel Rapton Honda dealership is now just the Honda dealership.) Although I walked in here by mistake the ladies inside here were very nice and gave me directions to the Honda dealership.
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March 2022 by Lay Z
Won’t be coming back here for any service because we were treated poorly by pretentious AMBER. Using a polite tone but with sarcasm while arguing felt very disingenuous. It was an uncomfortable situation for myself, and in appearance other staff in office.
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January 2022 by Luke P.
If you have GEICO and your car is Honda bring it to this place for restoration. They did a fantastic job. My whole driver's side doors and panel were badly damaged by car accident. This place Mel Rapton Collision Center can turn back in time to its original condition. It does takes longer time, but it is worth the waiting.
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December 2021 by Melissa G.
When car window got smashed, GEICO referred me to Capital City Collisions, formerly Mel Rapton Collision Center. I worked closely with Kevin, and he went above and beyond with the initial consultation, inspection, and follow up. My car parts arrived ahead of schedule, and I was very pleased with the service I received.
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August 2021 by Trevor H.
My car was hit by a hose thing you wrap your hose on so my insurance sends me here I drop my car off on the 7th of last month I was told two weeks I'll have my car back no problem two weeks come and go no call so I call they say oh yeah we never touched it we will tomorrow so the next week they actually start doing it so keep in mind it isn't even that bad of damage so they fix it and are like so we just need to paint it so we will call you Wednesday well like you can probably guess that day came and went so I wait 9 days after they said Wednesday to be told my car has been done this whole time except a windshield which they can do at my house so I can get it if I want so I paid an extra 9 days of a rental at 75$ a day on top of the extra week before so basically I tell them This and I'm like i should be paying you a penny but they still made me pay 200$ out of the 500$ deductible which is beyond insane they screwed me so hard and charged 1,000 to pain a dang bumper for a day so basically don't go here if you can help it the manager Doug was really nice and I could tell he wanted to help but I shoulda got a lot more I spent 1,000$ on a rental
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July 2021 by Kevin Sitter
Clear explanation of assessed damage and cost. Follow up call when another item to repair was identified, explaining parts and time for repairs.
