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November 2023 by Sandy Perez
They never answer the phones. It’s rare when they return your call.
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December 2022 by John Torres
I've had numerous surgeries and have been to a few different PT offices including this office. I saw 3 different therapists and all were good but Patti was the best. We worked on exercises to help me with lower back pain and a gait issue and when I said certain exercises were too hard or causing any other issue, she said stop those and gave me others that worked perfectly. She helped me strengthen my muscles and explained why I was given the exercises. I asked questions and she answered them. To help with the pain, Pain Management gave me two injections and the first one gave me relief for several months but second didn't last long. Pattie worked with me throughout those injections. After all the non-surgical therapies were tried, I needed to have spinal surgery. About six weeks ago, I had spinal fusion surgery and it has worked wonderfully. Back pain is gone, tingling and numbness in feet are gone, strength is returning. When cleared for PT, I asked my referral be made to this PT office. I called today and asked to have Patti as my PT. I have full confidence that she will help me make the best possible recovery. She is nice, compassionate and good at what she does. Can't wait to strengthen my body to get back to all my activities.
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December 2022 by rastie biscuit
Customer service is really poor and the front desk employees are extremely rude and unaccommodating. My physical therapist is always nice but I think I'd rather not come here again based on my interactions with the front counter staff.
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August 2022 by Brenda Homer
Nothing is perfect but they do a good job with what they do.
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July 2022 by Emily Davis
I worked with a few therapists a few years ago, and it wasn’t bad- they were good but my health was more complicated than they could manage with an ultrasound. I came back last year and worked with Patti and it’s taken this long for me to talk about it without it bringing me to tears. I was transitioning to ambulatory wheelchair use due primarily to Postural Orthostatic Tachycardia Syndrome and pain from generalized hyper mobility. My first session with Patti she gave up on me when I couldn’t do the squats she wanted me to. I slipped to the floor and she walked away from me in frustration. My next session I thought if I explained my pain situation better it wouldn’t go so bad. I was crying in pain from a subluxation while on an elliptical she wasn’t supposed to have me on as she explained to me that since I made it to physical therapy for pain relief then my pain clearly wasn’t “crippling.”Be careful trusting these people with your well-being.
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May 2022 by Sierra R
Horrible man claiming to own the business screamed at me while I was temporarily parked in the lot (I know it’s for employees, I can read the million signs, but there were a ton of open spaces). I tried to explain to him that I was trying to look up directions and that I would leave in a few minutes but he continued to threaten me, scream at me, and start taking pictures of my license plate. It was the most unprofessional and childish display I’d ever seen from an elderly man. I hope the establishment knows how poorly this represents your business.
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August 2021 by Idowu Kayode
The front desk staff are very unprofessional and very authoritative. No emphatic for patient.
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July 2021 by Kirsta Garcia
PT office did fine. Parked my car in the designated parking area. I ran next door after my appt to pick something up which took me less than 5 minutes & there was a man standing next to my car. I told him I just had a PT appt & ran next door real quick. He went on & on about me not parking there & threatening me that he could have me towed in less than 2 minutes. I got in my car as he continued to harass me & then follow my car. They were closing & the parking lot was empty. I understand it's parking only for that building but he was very unprofessional.
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June 2020 by Isaac Carman
I have been to this business many times because it's where I get sent due to being in this medical group. Consider yourself lucky if you get an appointment before your referral or authorization expires and while you still have whatever symptoms require treatment. The phone and appointment system is almost impossible as others mentioned. Last time I was seen here they continued treating me in a certain way although it wasn't helping and caused me pain of an unpleasant kind, not the getting better kind. They couldn't explain the rationale for treatment and I asked them to please treat me not the diagnosis only. I anticipate surgery in the future and the thought of dealing with this organization makes me tired. They are also usually understaffed. I'm researching options for PT because the doctor I'm seeing said he couldn't help with these problems with this clinic and to look up things online after surgery. PT is important for recovery and this place doesn't seem able to work out a way to help improve their procedures.
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May 2020 by Kristi G
Slight snafu on my first visit, (a lost referral but could have been my doctor's office). Parking was easy during non-peak times (park in Glen Dairy building spots and sign in your car at the front desk so you don't get towed). I saw Joe to work on TMJ and my shoulder post surgery. He is an excellent physical therapist and has significant experience with the jaw joint. I really lucked out getting him as my PT.This office was very flexible with my limited schedule during my dad's illness and was willing to schedule me with other therapists if Joe was booked. All the other therapists seem terrific too. This is a fun yet professional group.
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February 2020 by Kitty
The therapist was very good & helped me tremendously
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January 2020 by Chris Schoonveld
PAtti has been my main therapist . She is always thinking of different exercises to get my life back after having a hip, femur and knee replacement all at once. I can now ride a stationary bike and do many stretches I couldn’t do before.
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November 2019 by Hrt Hrt
Front desk staff provide poor service.
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October 2019 by Adam Viney
always take good care of me, friendly environment
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October 2019 by C. Ram
Great staff. They are always very busy so it's hard to get an appointment but once you get it they are great.
