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July 2021 by Elijah B.
This place has great customer service. Shout out to Demetrius he helped us save a lot of money on my payments.
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July 2021 by Kelly D.
My husband and I went to get the glass replaced on my LG Stylo 5 phone. We had been thinking about upgrading from LG to Samsung. We were helped by Abeel and Ericka. I can't say enough GOOD STUFF about them. Abeel went out of his way to transfer ALL my pics to my SD card so I wouldn't lose them. The transfer took 10 minutes at least (I'm a new grandmother and have a ton of baby pics). He was very knowledgeable and friendly and patient with us. Explained everything about our new phones and answered all our questions. Then he passed the ball to Erika to ring us up and activate our new phones and she was very friendly and patient as well. This was a truly a great experience!! I had some issues with my SD card later in the day and called Abeel who told me to bring the new phone back in and he would get them resolved. I went in the next day and he took care of my issues. I am more than satisfied. I am a very happy camper. I would recommend this to place to anyone and everyone for you mobile phone needs. I'd give them 10 stars if I could. Needless to say in the future I will count on them exclusively to take care of all my issues...upgrades...and anything else I might want or need. Excellent customer service!!
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January 2021 by eligah dukes
Great customer service. I was in and out in 1 hour. Will be going back next time i am in town
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December 2020 by Sacheeda Nandan
Reason for 4 starts because they don't have much selection but staff is very friendly I'd recommend going here if you aren't too picky on what you want
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December 2020 by Patricia L.
DO NOT GO TO THIS T-MOBILE !!! I was upset that i was charged on my account two separate fee's , instead of crediting my bank acct. it was credited back to my T-mobile acct. , I walked out furious as to how they do business and not calling me to let me know. As i was walking out upset !! the Manager Jeff.....makes a loud sound saying " Ha !!" -- (which he was mocking me for the acct. being taken care of although it was to my t-mobile acct. ) when i turned back and asked him if that's how he treats his customers, he claimed he was talking to another customer...what a liar !! TO ALL YOU OUT THERE ..DO NOT GO TO THIS T-MOBILE !!! YOU WILL GET THE RUN AROUND AND WILL NOT BE TAKEN CARE OF !!
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October 2020 by Richard U.
This may have switched to t-mobile. But as Sprint it was a decent establishment. But when it is now fully t-mobile . They are empty and no costumers. I am disabled and could not have a seat while I waited to find out if the have a phone in stock. I would never come again and will never be a t-mobile costumer .plain awful business. P.S I found my phone at a different location and switching plans their loss .
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June 2020 by Hmm Hmm
Charnee is amazing and friendly
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March 2020 by austen nunes
Poor help ,they gave me all kinds of extra stuff on fees and long distance calls after I told them I didn't wont none of that, Also they had me pay extra 50 so I get it back on a metro card ,will that card oesn't work
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March 2020 by tom couch
The lady behind the counter gave me attitude the moment i walked in, accused me of dropping my new phone repeatedly which i didn't so i decided to leave to which she responded in kind "get out of my store white trash" other than not solving my issue, being aggressive, completely lacking customer service skills whatsoever and calling me white trash it was a pleasent experience. In short if you're looking for a poor customer experience she's your gal.
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June 2019 by Kelly S.
Stopped by yesterday, Saturday around noon. Sammy helped me get a new phone hassle free. He compared the phone I wanted and similar ones at cheaper or similar price point, very informative. Good customer service. Great discount for phone upgrade! Coming back in a few days to get my sister a phone.
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April 2019 by Xavier B.
I was very pleased with my service here some of the other retailers in the area didn't give me great service but they went above and beyond to make sure my needs were met. I would highly recommend visiting here for a new phone or phone plan, I think his name was David that helped me. He was awesome!
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March 2019 by Irene Ross
Great service.
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February 2019 by Sam Ratcliff
Poor over the phone service. They cut me off
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January 2019 by Vincent R.
Dishonest employee who said his name was "Sammy" tried telling me it was mandatory I purchase a $50.00 accessory kit if I wanted to take advantage of free phone offer when switching from AT&T to Metro PCS. I guess this little weasel thought I was stupid enough to believe him. "Sammy" was the only employee I could see in the store on 1/6/19 at 3:00pm just in case the store owner sees this review. I doubt the store owner or Metro PCS cares but I just like the Elk Grove community to know my experience at this location. I was going to switch 4 lines to Metro PCs and now I'm rethinking things as I can only begin to imagine where this young man learned these tactics. As a business owner myself for many years I'd be ashamed to have "Sammy" representing my business with such slimy ethics. Buyer beware.
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December 2018 by Otaku Senpai
The best customer service ever.
