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March 2024 by Randy C.
Purchased a Yamaha Clavinova from Jeff. Reasonable price, he really knows his inventory and is very helpful in selecting a model. I already have an older Clavinova at another house, the new one is super and I'm enjoying it immensely. My review is very positive, friendly, knowledgeable, efficient, and thorough. Thank you
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January 2024 by Jill B.
After decades of not having a good playable piano, I am in search of the perfect fit in the right price range. I first had a scheduled virtual appointment with Jeff, who explained in detail differences in the types of pianos as well as the options available in the store, both new and pre-owned. I followed up the next day in person, and was patiently treated to even more options to consider. Jeff followed up the next day via phone to answer any additional questions. Both he and Sherry are professional, friendly, knowledgable, friendly, and very patient! Many thanks for all of their help.
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September 2023 by Justin
Jeff is great to work with. He went above and beyond to help us out and we appreciate his great customer service.
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July 2023 by ashutosh srivastava
An awesome treat for a piano lover. Jeff is awesome. Very patient and very informative.
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July 2023 by Tatiana Scott
Great place to have recitals, and very good instruments. My student bought a wonderful grand piano Kawaii there right after the recital.
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June 2023 by Lizzie P.
I was looking for a baby grand piano used and a salesman Jeff, was the absolute best!!! The service was excellent and communication prompt and clear. I highly recommend this business and Jeff as a sales rep.
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April 2023 by N N
You can't just came and check any pianos, you must have appointment with them
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February 2023 by Pamela Buck
Salesperson knowledgeable and courteous - showroom beautiful ! Great quality in pianos and choices! Very satisfied and excited about my piano purchase there !
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December 2022 by Jeanette C.
Before purchasing a piano at Music Exchange, we had multiple phone conversations with Jeff. We then decided to make an appointment during Covid with Jeff. Jeff is very knowledgeable, no pressure answering our questions with pros on both acoustical or digital pianos. He demonstrated on both types of piano showing the many options there are. He never tried to sway or pressure us one way or another. We ended up purchasing an acoustical white baby grand piano. Delivery was made and a couple of days later we had to call Jeff regarding the piano sounding off. Jeff came to the home out of his own time to check out the piano. He called the piano turner and scheduled the turner to do a complete complimentary service, tuning it to bring the piano back to perfect. Jeff really cares about wanting the customers to be completely satisfied. Getting this kind of great customer is rare, his service and kindness goes above and beyond. Thanks so much Jeff! Enjoying the baby grand to the fullest!
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November 2022 by Banana G.
I was just off the phone call with a great and professional customer representative (I should recognize his name ... which I forgot to ask......) I just wanted to mention that it is my first time to try the virtual appointment option and the representative over the phone call make it so easy and convenient for me to know about the store, and I will comeback as a very satisfied and excellent customer services has been provided by the very friendly nice and helpful staff over the phone call; plus, Jeff is due-diligent to perform his customer services care over the email to follow-on my inquiry, and it has to recognize highly as well!!! So delightful afternoon because all the helpful staffs are working very friendly and nicely cohesively together to help the store bring out the information, and saved me a hour on both end to figure something I thought would be a Music 300 in college that brainstorming myself ... Appreciate all your help Music Exchange - Sacramento !!! Very lovely staffs and very great customer experience and all the great support would bring more loyal customers I definitely see the great business revenue is going rocket up!!! Thank You!!! By the way~ This dude answered all questions within 11 minutes, very nice and smooth and very professional and proficient~ I did not know his name, anyway, promote him and get raise on this dude though~
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November 2022 by Susan B.
Stopped in here the other day with my elderly client. Matthew was so patient and kind with all of his questions. If I'm ever in the market for a piano, I would definitely Italy support this business!
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September 2022 by Matt Granger
Great selection of pianos and Jeff went above and beyond to help us out. Thank you so much! So informative and helpful. Excellent place to find your perfect piano!
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August 2022 by alessandro piazza
Matthew helped me a lot.Walked in looking for a temporary piano to rent and I ended up getting a great piano. They do not offer rental but their pianos are so good it would be silly not following their advises.I will be back next year after taxes and upgrade my beautiful Yamaha G5 for a C7 and I really can’t wait.The staff is super helpful and accommodating.The piano came with a year warranty and 5 years parts coverage so I’m looking forward to working with them again soon.I was nervous about buying so fastBut They really made me feel at ease and gained my trust right away.
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July 2022 by S L.
I had a great shopping experience at this location. I had spoken to a few other Yamaha dealers in prior to visiting here and felt that the sales person at this store was the most knowledgeable and easygoing to get all the information I needed before my purchase. I am a careful shopper and like to ask a lot of questions, especially before big purchase such as a piano. I needed more info about different models to figure out the value. I have met many people in sales who don't like to answer many questions and to explain in detail. People at this Music Exchange were not one of them. They were genuinely helpful, patient, and most importantly, very knowledgeable about the world of piano. I was able to get all the information I needed before deciding the model for my kid. Yamaha U1 has been working with my kid so pleasantly. I will return to this store for the next purchase or upgrade. Highly recommend this retailer if you need a piano at home or work!
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February 2022 by Elaine H.
I bought a piano here last summer and only have positive things to say about the whole experience! The whole process was seamless and there was even a dog in the store. :)
