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March 2024 by Beulah Wells
Friendly people, superior customer service and great results. Thank you! Aka Bear Lady
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November 2023 by Kristin McGregor
Great customer service!
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October 2023 by Zandarr T
Not impressed with service availability. Called on a Monday and couldn't get an appointment til Friday and it still would have taken 3 or more weeks to get to it. I ask couldn't someone just look at it and at least tell me what part was needed and then come back for a full estimate? That's what another reputable body shop did on that Monday and I was able to come back a day later for a full estimate. The other shop appeared to want my business. These folks did not. I had a neighbor tell me in one minute what was needed , and he was on point.
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October 2023 by Owen Young
Niello Collision Center did a great job with my Audi e-tron! Replaced the rear bumper after the vehicle was rear ended. Friendly service, and they know their stuff.Service: Body & Trim
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July 2023 by Kyle Nichols
These people are good at what they do and professional. Parts on backorder is a serious issue for car repairs right now, not their fault but something you should be aware of. We had 10 days of repairs, pretty extensive from a bad wreck, but were without our vehicle for 3-1/2 months from parts being backordered. Make sure you double check everything as we were missing a clip in the headliner that holds the sun visor in place and will have to return for them to fix this.
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May 2023 by Marissa N
Our agent who provided estimate was friendly, courteous and efficient. The other administrative staff was very helpful and understanding.We look forward to seeing our vehicle repaired through this collision center.
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April 2023 by Aaron Covarruvias
Great service, excellent communication, and made my Golf look brand new again. I even got my car back much more quickly than I expected. Thanks Jeff and Niello team! I highly recommend Niello Collision Center to anyone who wants the job done right.Services: Body & Trim
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April 2023 by Monique Davis
Great customer service. Chip walked me through my options and gave me great tiered options. The body trim was very successful.Service: Body & Trim
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October 2022 by Danyelle H.
My car got hit in two accidents a month apart. I originally went to where the insurance recommended (two different collision repair in network shops). It was stressful and in the end, they could not even complete the fix. So then I went to Niello... who I should've gone to originally (because I heard good things about them). Insurance scared me about going to "their recommended shops", but I should have gone to the professional to begin with. Neillo was a wise choice. Carly was my rep at Niello and she took excellent care of me. They went above and beyond and helped me with things I never even asked for. Their general manager was awesome and even got involved to try to help. And all this without me complaining--just them listening to me and taking the time to understand. They worked with my insurance company great and got everything covered!!! And they put my BMW back together perfectly! Now I will only go to them if this ever happens again.
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October 2022 by Ronnie B.
As a MINI owner for many years, I recently had cause to repair my 2017 Cooper due to a rear end collision. Of course I would not settle for any collision repair and I was validated with the service I received from MINI Collision Center. Carlee Sorensen and the crew took excellent care of my MINI, repairing it to pristine, safe and "just as good as new" with responsive communication along the repair process, working with the insurance company and Enterprise ( right across the street!) Sacramento Arden Way Car Rental.
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October 2022 by Danyelle Hall
They are absolutely wonderful especially concern mean all the specialized items that a BMW needs. Great customer service and they seem to really go above and beyond. I would recommend them. I had 2 people hit me about a week apart and had to use 2 different collision repair people, per the insurance recommendation. But Niello Collision was by far heads and tails above the other repair shops.Services: Auto engine diagnostic
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August 2022 by Kaysi Everett
I've already left a review but I'm giving 10 out of five stars. As stated before, Jeff is the best. Thanks Niello and Jeff for always giving the best customer service and always making my car look amazing!
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June 2022 by Lyan P.
Mike and his team did an amazing job with our SUV after it was rear ended. He was in touch with the insurance company of the other driver through the entire process and made sure we were taken care of. I highly recommend the team at Niello Collision!! Thanks again guys for the great work!!
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June 2022 by Brenda Drumm Kidd
Thank you Niello Collision for doing such an excellent body repair on my car. It looks beautiful and brand new.I also can not compliment you and your staff (Mike Cook, receptionist) for such excellent service and truly caring customer care. Everything you did to assist me is and was greatly appreciated. A job more than well done. Thank you again.Services: Body & Trim
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June 2022 by Evan P.
I recently bought my 2022 Java Green Audi RS6 here as Audi approved to have some paint defect work from the factory repaired. My service advisor was Carlee S. She was beyond friendly, accommodating, and helpful during the whole process. I had a particularly special paint color as it was a special order color from Audi and a lot of research and care had to go into getting everything correct. Carlee assured me I was in good hands and I was. She was very communicative in the status of the repair, explained things to me I was unsure about and also was great at managing my expectations lol. She didn't bat an eye when I asked to come up to speak with the shop's head painter to get an understanding of where we were in the process since it was a tricky repair. I assumed that would have been a no go, she was more than willing to make this an easy experience. It was a more personal touch!!! The repair came out perfect and with stunning detail as if nothing was wrong. It was an all-out pleasure to work with her and her team there. Chip also was extremely helpful in this process as the both of them worked with Audi on getting the best results for the job at hand. I will definitely return here for any further body or paint work. Thank you, Carlee!!