-
November 2023 by Phillip M.
Really convenient to get in and out quickly, of course their prices are not cheap like the big box stores. But if your time is of any importance, and you really want to run in and out quickly then this is the place. On the negative side, I always have a sick to my stomach weird feeling about going there because the boss/owner is really strange and doesn't have good people skills. He's rude to his employees, which makes customers like me feel weird about the way he's treating other adult people. Even when he's trying to be helpful, I get a weird feeling from him. The store is not busy enough, so when you walk in, they are standing there to ask what you want/need which is fine and really can be helpful if you have a people person that's asking and has a genuine smile and friendliness about themselves. At first, I was thinking it was because I'm a minority, but after returning several times I've learned it's just the way he is and that's too bad. I hope the place survives and can make it, they have things the big box stores do have, and again it's so easy to get in and out. I think the best thing the owner/manager/boss guy could do would be to hire a people person manager and stay in the back watching security cameras. Stay away altogether and trust his staff, look over the books daily checking receipts and inventory regularly.
-
November 2023 by Richard Siemers
Did not know this was here, after my visit I purchased several items and am very pleased with my new hardware store. Highly recommend.
-
November 2023 by rob boswell
They just became my bbq headquarters. They have rubs, bbq sauces and brines that I see people using online that I can't find in other places. I bought Meat church rub, Traeger rub and bone sucking bbq rub. For all you pitmasters that follow stuff on YouTube this is the place to try.
-
November 2023 by Hammad Khan
One of the female employees was very very rude, she kept on raising her voice. My niece got a chocolate bar and she continued to embarrass us by saying, “only one chocolate, it’s only a dollar, you all will share that!”. I personally found it very rude… the only reason I gave one star is because another employee was great and helped out.
-
November 2023 by Mai Lor
The bad reviews are accurate. Manager walked by with smart passive comment.
-
September 2023 by Marcus G.
Being from Santa Maria I couldn't conceive barbecuing on anything other than an open fire grill over wood logs. So when I went into Ace in Natomas and spoke to John, even though I told him I wasn't in the market to buy anything at this time, he still spent the time explaining the various units they had and answering all my questions. I left very impressed and decided that when the time came I wanted to buy a new grill from him. Fast forward over a year later. I went by to pick up a few things and saw they had 1 Traeger left on sale. John explained that he would always be able to get them, but he just wasn't going to carry them in the store anymore. I took my wife by to get her blessing and we got us a new grill. Because we were only a few miles away from the store, John even delivered it to us. John is extremely knowledgeable and provided excellent customer service. I even reminded him about our conversation prior and he said he didn't remember. He said any day he gets to talk about barbecuing and grills is a good day. There's nothing better than supporting a locally owed business who loves what they do. As I get ready to use the grill for the first time, I know today's going to be a good day! Thank you John!
-
September 2023 by Marquita Kianna1111
Like other reviews, I don't too much care for the manager although his associates are friendly. He hovers & he's fairly argumentative. If you know what you need, he'll argue other products; makes it hard to get in and out. Also, hes very nit picky. Hard to shop in peace here. It's pretty noticeable and excessive. I'm not the only one in the neighborhood whose said this. I get a bad vibe each time I walk in this place. The energy is just off. I'm sure it's because of my multiple poor experiences & what others have shared with me. I'll continue driving the extra 15 mins to get to Home Depot.
-
September 2023 by Michael H.
Overpriced and very little selection. Older white guy that's always there walks around like he owns you. He talks down to his employees and will have an attitude if your not older than him. Went in for a fuse and wouldn't let me use 1 of 2 restrooms. Says they don't have public restrooms when I have used them before. Went to my car to get my old fuse to make sure I buy the correct new fuse and was smoking a cigarette. He goes out of his way to come outside and tell me I'm smoking too close to the propane tanks which we're well over 25 feet away and tells me If I'm not shopping I need to leave the parking lot. Dude obviously was having a bad day and shouldn't be dealing with customers with an attitude like that. Went to autozone for half the price. Definitely won't be coming here anymore.
-
September 2023 by Heather Lynn
They were very helpful, opened up early to make a key for me! Very grateful as I was in a jam and needed to make a key for my coworkers office.
-
September 2023 by Norman Weinstein
Workers do not offer to help find things even when store is almost empty.
-
August 2023 by Vida X.
The man at the counter when you first walk in was so rude. He asked what I'm looking for and I had a list so I said I'm just looking. He frowned and I was so uncomfortable then I heard him tell someone at a distance, "WELL MAKE UP YOUR MIND". I walked out and now heading to a different Ace. Wow. Now security is behind my car with flashing lights. I'm going to call this a coincidence and drive away.
-
August 2023 by Lynn Stockman
Very helpful staff. All very friendly and attentive to our needs.
-
August 2023 by Byron Shaw
Locally owned and operated. Friendly and helpful staff.
-
June 2023 by Andito Vega
John was a really nice person and even held the item I called in about for me. He even took the time to show me some of the griddles and I almost walked out with one. I didn't want to make a rash decision so I didn't go through with it. I wish I lived in town because he'd have more of my regular business.
-
June 2023 by Alexander Gama
Store is very clean and well organized. Staff was very welcoming upon entering the store and very attentive to me and my home needs.
