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February 2024 by Deborah Fox
Very nice people, very knowledgeable had to pick up brakes. And they had everything I needed.
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February 2024 by Slungshot66 6
The worst branch on the planet, very unprofessional, very lazy to work, never come to this branch again
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February 2024 by Anthony Falcon
I'm ow er of Pacific tech Im a mobile service and go here to get parts for my customers.
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January 2024 by Sincere Prosperous
Waste of time . Standing around and not getting helped. Had to call autozone across the street to get product.
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January 2024 by Nani H.
I came here to buy a new battery and was highly disappointed with the customer service. One, the worker told me he couldn't replace my battery because it was "too complicated." So I went across to Autozone to see if they could do it and turns out the battery I had just purchased wasn't even the right battery for my car! Needless to say I got a refund, purchased a new battery at Autozone with a discount and had it installed within minutes. Save yourself the hassle and go somewhere else where you are valued and taken care of!
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October 2023 by A Robinson
Excellent customer service as always. Staff is very knowledgeable, kind and quick.
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October 2023 by Militia V
Great service! Saif went above and beyond to help with our car issue and helping to diagnose potential issues. Thanks Saif!
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September 2023 by Silva P.
I bought two different types of tar removal and I only used one from O'Reilly and the other one I didn't use so I went ahead and tried to return it but they told me it was so I guess O'Reilly sells used products cause I bought it from them and they said it's used. They said it was used because there was black near the nozzle of the spray. But since they told me, I can't return I sprayed it and it was clear, not black, so that's on them. lying to customers
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July 2023 by Maisao V.
Came here to exchange car battery didn't have a problem thank you Jason for helping me out with this. No issue loved it will come here from now on.
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July 2023 by Nicole T
Very helpful, I recommend! ?
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May 2023 by K Cantrell
Good customer service. Clean store
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April 2023 by Gerald J.
I've shopped at O'Reilly's in Apache Jct, AZ for seven years, I always like the place and I come back. During the past two years when I try to return a part , even though they know me and have a list of purchases an arm long, if I don't have a receipt or it's old and faded they refuse , even when they remember me purchasing the part.Tthey've got record of my purchase on the computer, but without a receipt they won't even look. Recently I bought a oil pump for a friend . I had to return it because I was given the wrong part. Because the work was out of town about a month passed before I brought it back . I had no receipt. The clerk took a brief look at my purchase record and he said, it wasn't there , no receipt no refund. I returned the next day andi didn't tell the clerk I had found the receipt, but this clerk looked it up and said no record of it. So I gave him the receipt and he look again and he sez , here it is. Suddenly he could find it. Now I have a distributor from a year ago that is defective and the only receipt I have is faded. Even though I had to buy the cap, rotor, condenser and points sperate and they were on record , because my receipt was faded he said no refund. I pointed out about the five other I bought for the same distributor at the same time and they were on record , why wasn't my distributor.? So I can't drive my truck until they order a new one and when I have the money to pay for it again. They already gyped me out of a pressure plate, clutch disc and throw out bearing this past winter. I've been a loyal customer for years and have always been honest with o'riellys, now I hoping o'riellys will be honest with me. Can you help me? The store is in Apache Jct and the manager is Ronnie or Gary I believe. Thanks, Bones Jacobs 6925498059 POB 3763, Apache Junction, AZ 75117
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March 2023 by jason Rajan
Helpful staff here . Good prices .
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January 2023 by Patricia MzBarreraBit h
They didn't have the part we needed but did call to find it for us was only there for about 10 min but they were helpful and polite
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November 2022 by TeTe Marie Love
This was my go to store. Me and my family shops here frequent. The employees always made me feel welcomed whenever I would enter the store, and was always very helpful and knowledgeable in whatever I asked or needed. Never had a bad experience until I came in the other day and met a very rude childish immature combative Manager by the name of Michael. I have never felt so insulted in my life. He was very unprofessional, and j*** like. I don't know if he was having a bad day or what but he was disgustingly rude to me. I have worked in customer service for 17yrs and I have never seen a Manager behave in that manner. Manager Michael needs thorough training on customer service. I will never shop at this store again. But I do Thank the employees that treated me like a customer over the years for their service.
