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September 2023 by Britney P.
I was originally told movers would be at our house 8am Sunday morning to move. Then get called the night before saying they would be there at 10. 10:30 rolls around and nobody is here. Called the owner who says they will be there in 30-45 minutes they got caught up. Another hour rolls by and nothing so I call again and I'm told they are 15 minutes away. They showed up at 11:45. The movers were very nice but things that we asked to be moved were left behind and then they took an HOUR to make a 20 minute drive down the freeway. They charged us 5.25 hours of work were they were only there for 5 and including the extra 40 minutes it took them to get to our house. Then I'm told they charge double time for the travel to our new home as well which is something the owner nor the drivers ever discussed with me. I called and complained to Lou and he says they charged us an extra 15 min and he will give us 40 dollars back and told me at least it got done. I will never use this company again and I would never recommend them to anyone.
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September 2023 by Kathy Reed
Jack and Billy were amazing. They had a daunting task moving me from 5 acres to a townhouse. Even though I sold, gifted, and donated a lot of items, I still had tons left. They were professionals from the start, knew their business, kept on task, never said a negative word about issues (doorway into kitchen was too small to get frig in), were inventive, and on top of that they were kind. I had a big, heavy, solid wood desk (see picture)which my late dad made. They hauled it up stairs with a treacherous turn in the middle, with ease. No scratches or nicks on my walls or doorways. And they were very affordable. Most definitely would recommend and would hire them again.
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September 2023 by Bethaney Radakovitz
Jack and Billy moved two apartments into our new house. They were professional, personable, and hard working. They went above and beyond every step of the way. We could not have done this move without them. So grateful for this company.
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September 2023 by Ed K.
Train wreck!! RUN in the opposite direction! No written quote provided, despite request. Rate changed from $130/hr to $150/hr without notice. Specifically request packing service (which was agreed to). Movers showed up not prepared to pack anything. They were argumentative and threatened to leave. And they smelled like they had smoked all the cigarettes in the world before they arrived. They ended up moving about half my stuff, damaging the hardwood floor and dinging several walls. They handed me a bill at the end of their time and the one guy actually had the balls to say to me "tips are not included but are appreciated." I spent the next few days moving the rest of the stuff myself and cleaning up after them. Lucky to have had that option. I have no idea how this place stays in business. I am happy to move on with my life and forget about this experience, but want to make sure I share my review so that it might save someone else from making a tragic mistake. Ya been warned!
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September 2023 by Belle D.
Jack and Billy moved two apartments into our new house. They were professional, personable, and hard working. They went above and beyond every step of the way. We could not have done this move without them. So grateful for this company.
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August 2023 by gagan sandhu
They were right on time, and moved everything carefully. I would definitely recommend them. No hidden costs or extra fees.
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June 2023 by john
This company was outstanding! I had a fairly large job (10’x20’ storage unit) packed to the brim and the 3 guys that came handled it no problem. Their prices are reasonable and the work was done well. Don’t hesitate to use this company for your next move!
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June 2023 by Michael
These guys were awesome. I really didn't want to move myself this time so I decided to hire out. These guys were amazing. Nice, hard working, easy to talk to, asked questions, went up and down stairs. Thank you Pac N Box Movers
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June 2023 by Alice M.
It's been a few weeks, but I wanted to make sure that I wrote my review for Pac N Box. They answered my message quickly which didn't happen with the other movers I called. My move was a little more complicated than most and the movers handled things carefully and quickly. There was a large piece that had to be taken up stairs which was very difficult, But they managed to get it done without a mark on anything. I appreciated their willingness to get it done without complaint. I'd definitely refer friends and family to Pac N Box for their next move.
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October 2022 by Nathan Johnson
The 2 gentlemen who helped us moved were really friendly and awesome. They were on time, got everything moved quickly, and didn’t just put things and let us move them to where we want them. They asked questions on how we wanted the furniture. Moved into an upstairs unit and they weren’t complaining about all the furniture my roommate has. Also they had the lowest rates from like 4-5 other places we called. So overall very professional, friendly, fast and efficient. Definitely recommend this company
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October 2022 by Wanda W.
Buyer beware! Make sure you get a signed contract for the price you were quoted before you actually have the mover show up! This was the biggest mistake we made in hiring this company. The morning of our move, The guys showed up on time and ready to go. However they came under the impression that they were going to be collecting twice the amount that we were actually quoted. When we disputed the cost one of the guys said " that could actually be the price." We decided to call Lou who gave me the original quote only for him to tell me that I must have mixed up the Moving Company that gave me that quote. He hasn't given a price that low in 10 years. Suddenly he had no recollection of the three separate phone calls that we had where we confirmed each time the cost. My first called to him was to get a quote when I was calling several companies to compare prices. When I called a second time to actually hire and schedule the move date, I confirmed the price again and asked about a contract. Lou stated they would bring the contract with them the day of the move that I didn't need to worry about doing anything before. Lou was very cordial and made it clear he was here to help. That was my first mistake, believing and trusting him. When I spoke to him the morning of the move to try to resolve the conflict with the pricing, he actually told me that he would call his guys and pull him out if the price didn't work. Of course we could not back out at that point because we had already been prepared to move that day out of the space that we had already given notice to our leasing company to leave. With that he offered to take $10 an hour off the new price and give a smaller window of time to complete the move. Thank you? Fortunately the two guys he did send were very quick and they made sure they got everything out within the timeframe that we were now allotted. So no disrespect to them. This review is based solely on the lack of work ethic displayed by Lou. And again my fault for trusting trusting his word. We will definitely not recommend working with Lou or this company to any of our other work colleagues or friends. We are a small business in collaboration with a lot of other associates. Having someone pull this kind of unethical behavior is not acceptable.
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February 2022 by raeanne coleman
Pac N Box Movers is a great company! My husband. Tom has worked there for years. Lou the owner is a good guy to do business with. You will be treated right and get a fair deal on your moving experience. They are professionals. You won't be disappointed!
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February 2022 by Janice Coaxum
I just want to thank our movers today they were awesome.Very professional and hardworking! They handled our items with great care nothing was broken and they both had a great attitude throughout the entire process! You won't be dissapointed! Thanks Guys! Janice C!
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October 2021 by Lonnie Byrd
Really nice guys and very helpful very polite how we can see them for anybody for a move
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October 2021 by Petra Montano
Today at PS Had a customer move in using this company. They did a fantastic job Billy was one of the movers and I believe Jack was the other I watch them as they move the items in very professional
