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January 2024 by Victoria Mask
I hate that Para transit has a 30 minute window because they are always making late To my scheduled doctor's appointment or I don't even make it to my doctor's appointment because of that 30 minute window. I wish they didn't have that 30 minute window because I'm tired of getting to my doctor appointments late and I'm tired of not being able to make my appointment because of that 30 minute window.
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December 2023 by Tina Henning
Had to renew my card
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August 2023 by Sherie Harper
Wonderful people that work hard thank you for your service ? in the good and bad or bad attitudes or anyting you guys do with a lot and you master it there's always room doing betterbut thank you for your hard work everyday
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December 2022 by anna c.
Wish they had better dispatchers. The customer service I received from Maria today was crappy. Not only do they send the driver's on break during your scheduled pick up time, but then they tell you they have a 45 minute window. They also want to argue over the phone instead of coming to a resolution. Need to hire dispatchers that have common courtesy and know when to apologize for their companies wrong or inconsiderate actions.
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December 2022 by Marie Baltzley
Every day, all day paratransit comes into my apartment complex.!They back up and honk their horn. It is very loud and rude for all the people who live here.
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October 2022 by Kristen C.
I can not say enough about this service. It will not get you to your destination on time nor will you be picked up on time. The drivers pass your destination and continue picking other riders up. Paratransit is the worst service CA offers
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October 2022 by Kristen Chapman
If you can take a bus or ride a bike do it. Paratransit is the biggest waste of time and money that RT offers.
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June 2022 by Kent Beyer
Absolutely awful! My mother is 87 years old and had to wait several hours today for a pickup. Last week they completely lost her appointment. Ever since they starting announcing their merger, they have become more inconsistent an unreliable in appointments. There are few options for senior citizens who do not drive and this is one less that can be relied upon.
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May 2022 by Kathy A.
Late -- this is the third time they've been 1 1/2 hours late for pick up. Absolutely outrageous -- is this the best they can do for handicapped and disabled people? It's really a disgrace that this is the transportation service available.
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November 2021 by Jon Case
Always kind & patient drivers. These folks operate the lift with care & offer assistance with seating when needed.The app can sometimes be frustrating. If you can't book your desired route at your desired time, a quick call to customer service usually resolves any issues.My experience has been overall very good for accuracy of outbound pickup times & nearly as good for return times. Get the app to track your ride, it's great for constantly updated arrival times.The vans are always clean and I've never had an issue with plenty of open seating.Unfortunately, I've had to take a star off for comfort. While the seats are fine, these vehicles are designed to haul a heavy load and you can definitely feel the potholes & bumps. For what it's worth, if you're lucky enough to get one of the newer, smaller (electric?) vans, the interior is much more inviting and the suspension is far more forgiving on uncomfortable roads.I'm grateful for the service. You folks get me where I need to go at a reasonable price with excellent staff both at the vehicle and over the phone.Thank you ParaTransit!
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November 2021 by charlie pruitt
Waited with an elderly woman for hours ,numerous times. They’ve been on time probably twice out of 10 times. Don’t trust them.
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August 2021 by Paul Vasquez
Very very Good
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April 2021 by Frank Johnstone
Waited for two hours they never showed up missed my doctor's appointment never again
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November 2020 by lisa cooley
Paratransit does go to rancho Cordova If you have problems with Paratransit call customer advocacy and assistance.
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November 2020 by Brandon Reynolds
I truly dont like paratransit because their policies are freaking terrible and i really cant stand their dispatch they are hands down the worst. I dont drive and i dont have money for uber so paratransit is the only source of paratransit i have and i do not like paratransit. Plus dispatch is always wrong. I truly hope paratransit gets better with their rides and their dispatch.