-
December 2025 by Tom Peterson
The service, communication and help I received here from Traci and Jonathan and the team was excellent. It's a no BS operation. I called them after my older Honda Pilot would not start. They said they could take it right away. It took one business day for them to get back to me with a full diagnosis - the alternator needed replacing. They also gave me options for other services and were not pushy at all. They only wanted to help with what I wanted done with my car. I'd take my car here again for maintenance and service.
-
December 2025 by Thomas “Thom” Pelham
I've been taking my 2008 Acura TL to Pauls Automotive fo years now and I have always been treated with respect, honesty, and great value for tremendous, professional service. It doesn't matter if I've taken my car in for a simple oil change or smog inspection or something more complex like my last visit in November for a complete system power drain. I know that I can trust them and that I will receive the same five star professional service from Jonathan, Tracy, and the entire crew to give me the best quality, and dependable service I possibly could receive. That's why I keep coming back to Pauls Automotive in Midtown Sacramento. I trust them and they respect me.
-
November 2025 by chris voisin
Extremely knowledgeable and professional.
Great job on my truck at a reasonable cost👍
I have a 1998 Ford F150. They did an extremely detailed exam of my truck and over the last year they have replaced and repaired everything that needed to be addressed. Even at 27+ years I can take it on road trips knowing it can go the distance👍👍👍🤪
-
November 2025 by Sarah Baumgartner
They did a great job even did a fluid check even when I was just there to get my smog done, which was really nice and they even vacuumed my car which I didn’t expect on just a smog check so definitely above and beyond.
-
November 2025 by Jesse Sanabria
What a wonderful place! Everyone super kind and friendly!! had to take my car to get tire pressure checked and they kindly checked all my tires and pressure and added air! I highly recommend them! so please take your cars in for service! It’s a place where they will take care of you and treat you well! Thank you very much! Now i have a new place if need to take my car!
-
August 2024 by Lanette Tango
Came in early for an appointment for SMOG and Paul's Automotive completed the service and performed a courtesy 14 pt inspection in a timely manner. I walked over to a coffee shop, tackled some emails, and walked right back to pick up my vehicle. I appreciate the text updates and link to view the inspection notes.
-
August 2024 by Rose Marie
I called Paul's for a quote after someone hit the driver side mirror of my parked car. Paul's was kind and helpful from the start and was able to get my car in the next day. The price they quoted me on the phone was the price I paid even when something out of their control happened and I needed to bring the car back in. They gave me all the documentation I needed to move forward with my accident and provided a review of the entire car for no additional cost.
-
August 2024 by Britlyn Garrett
I can’t say enough good things about Paul’s! My Jeep has had a handful of issues lately and I always know the team at Paul’s will get it taken care of. We are back on the road again with no issues. Thank you!
-
August 2024 by Frankie
I was really having a difficult problem with my car for the last couple of years. After taking it to several shops and spending a lot of money without success, I was very happy to find the shop who did a thorough diagnosis and fixed it! I also appreciate how helpful their service writer, Aaron was in keeping me informed on the progress of the repair.
Arthur B.
-
August 2024 by Warren Taylor
Paul’s always does a great job for me.
-
August 2024 by Kristy Kingsbury
Referred to Paul's by family and I now understand why they said, "They're the best." Friendly and informative advisor, Johnathon, was able to get me in for an assessment quickly, followed up with inspection doc, took the time to explain what was going on and answered ALL my question's. Fair pricing, quick service and a trustworthy team. My brother was right, "don't mess around, take your vehicle to Paul's." Much appreciated!
-
August 2024 by Jennifer Campbell
I have taken my car here a few times to get worked on and it is always a great experience. Great customer service and quick turnaround on the repairs.
-
June 2024 by Silvia Hernandez
If I could I would give them 6 stars. I stumbled on Paul's automotive after my trucks engine stopped working while driving. I had my car towed home on a Sunday and had a mobile mechanic misdiagnose it as a simple sensor issue when in fact the timing belt was non operational. My original mechanic had closed shop and moved and so I was unsure what to do. I had a third service warranty and saw that Paul's automotive worked with 3rd parties. I called and spoke with Johnathan who was informative, compassionate and patient. He explained options and cost to diagnose and get to the root of the issue. I had AAA tow it to the shop. It turns out that issues with my truck were multiple and going to be costly. My 3rd party was not would not cover most of anything and I would be footing the bill pretty much on my own. Johnathan went over different scenarios and cost break downs and never lost his patience. I've worked with the public for many years and his demeanor was utter professionalism. After weighing the options I decided not to proceed with investing the money into the truck (it was over 20 years old) and had it towed out of the shop. They even offered to keep it another night and would have to push it back in from parking lot in a 103 plus temps during our heatwave. I decided to have it moved that afternoon. At no point did I feel did I feel pressured to make any expensive repairs. They were absolutely detail oriented and gave me a very good understanding of what was going on with the engine. There was a typed up diagnosis including what other items I should repair in the near future if I decided to proceed. As soon as I have a new car or truck I will be servicing it at Paul's automotive. I trust that they are honest, pay attention to detail and pro active. In the past I've had rushed mechanics who scribbled down what they took care and most of the time it was impossible to read. Most mechanic shops also avoid taking care of small things that end up causing damage in the long run. Looking back at my experiences with other mechanic shops I've never in my 30 plus years have felt I received this type of service and should write a review. Paul's automotive sets the bar! Thank you Johnathan and staff.
-
June 2024 by Arthur Bullock
I was looking for a good auto shop and then someone suggested this shop. I had several issues including air conditioning and smog. I was happy that both were fixed! Would like to give a shout out to their service writer, Aaron. He was very helpful, and kept me informed on the progress of the repairs. Will use them again in the future.
...Arthur
-
June 2024 by Kevin Pomeroy
Quick service and friendly staff. Jonathan was super helpful and I knew my vehicle was in good hands!
