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January 2023 by Carla Freeman
Very helpful - will use again.
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January 2023 by Thong P.
I typically use Uhaul but thought I would give this business a try since they offer AAA discount and their mileage rate is about half of what Uhaul charges. Big mistake. I'll never use Penske again regardless of the cheaper rate. I wanted to save some money but instead got horrible customer service from the manager on site. This is a storage facility where the manager lives on site and often times locks the office during regular business hours while she does whatever. I arrive and immediately she is rude. Tells me I can't park my car on the business property even though I am a paying customer. I go to move my car across the street. Fast forward when I return the truck three hours later, the office is again locked. I wait for 15 minutes. Then her husband arrives with their 2 kids from school. The manage strolls out with no apology. FYI there is no after hours drop off. I will continue to use Uhaul even though they are more expensive. This location is very unprofessional.
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December 2015 by David Wright
Very rude. would not take back rental truck. I would suggest going down further on florin road to the next Penske rental. Wish I could give this place a 0 star rating.
