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March 2024 by Robert K.
DO NOT GO TO THIS PEP BOYS. I dropped my car off at 10am and didn't receive a call about my vehicle till 6pm to be told it wouldn't be serviced today and it would be ready tomorrow morning at 11am. This was incredibly inconvenient and following this the next day I hadn't received a call about my car. So, at 12:20 I decided to uher over to the shop to find my car parked in the same spot I left it. The car hadn't received any work done at all depsite being told it was on the lift when I called the day before and day of. Unprofessional and liars are the only words I have to describe the workers there. Go to Les Schwab it's just a bit further down, amazing service, and they don't LIE TO YOUR FACE. Wish I could give them 0 stars
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February 2024 by Zola QUINN
The Staff is very respectful and knowledgeable about the jobs Thank U
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February 2024 by Ness T.
Hands down best service , I called the other place and they didn't want to squeeze me in , but when I called pep boys northgate , Ace the manager answered the phone and told me he would fit me in regardless and he would take care of me. Not only did they squeeze me in , the service was fast the staff was friendly and Ace delivered some.of the best service I've had since moving from the bay area , They did an amazing job and the value and quality of the work was top notch , this will definitely be the place I come and the place I trust with my vehicle moving forward. Thank you Ace for providing such amazing service and for fitting us in last minute we are surely greatful , now we are able to rest assure that our vehicle is safe to drive , instead of waiting another day like the other place wanted us to. Not to mention we were able to get the work done drive home safely and didn't have to break the bank to accomplish this , thanks to pep boys and Ace !!!!!! You truly are an Ace !!! Best price hands down
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February 2024 by Oscar Sevilla
I always get my motor oil, breaks and oil filter here.
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February 2024 by Tosh Lyons
manny and ace provided GREAT customer service. they always greet me with a smile and speedy service. i always leave feeling taken care of. i’ll keep coming back here for all of my car service needs!
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February 2024 by Sophia Passini
Guy at the desk really helped me out matching prices and helping me save as much money as I could with all the work I had to get done. Appreciate all y'all for the hard work.
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February 2024 by Elaine Pina
Pep Boys are fast and reliable. Their prices are reasonable and they get the job done. I highly recommend Pep Boys for all your service needs.
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February 2024 by Janaya Simpson
My experience at Pep Boys on Northgate was exceptional. Ace gave us quality customer service and had us in and out of the shop in no time. He definately provided a trustworthy experience and we will be back for any future needs.
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February 2024 by Anthony Bryant
(ACE) I believe store, Manager Had a really great attitude was very helpful I would definitely recommend to come here to get your vehicle service.
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February 2024 by Teresa Paine
Super kind and helpful. Never tried to scam me. Really appreciated how they nice they were.
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February 2024 by Caprisunny
Amazing experience! The staff were very sweet and I appreciate the conversations we had. Would definitely come back! Muchísimas gracias para todo!
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January 2024 by Alex C.
5 stars are 100% due to Justin! My man gave us an honest assessment of our brakes. Went in for new brake pads, and strange sounds when braking. Turns out we had a caliper that seizes. New brake pads, new caliper, rotor resurface on front wheels. He did not try to upsell us on new rotors. And got the work done quickly and for a decent price. I'm definitely coming back but asking specifically for Justin. Ask for JUSTIN!
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January 2024 by Memo G.
Tried calling many times to schedule an appointment for service, never answer. And i mean never. How do they stay in business? No wonder bad reviews. Guess I won't be going there, sucks for them cause it's a work van that needs everything done. They would have made money but i guess they have too much and don't want new business. Oh well
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December 2023 by Samantha P.
Went in and got 4 new tires, and within an hour, one was completely flat. The shop couldn't help by sending out a truck or tow so I had to call a tow on my own. Corporate is giving me the run around on reimbursing my tow bill for their mistake. Edit: Twice the "customer service representative" AJ has said We have reviewed your Case#126251, it was updated on 12/21/23 with a note saying "Called and left voicemail" and another date but there has not been a call. Straight up lying about contacting me.
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December 2023 by Veronica Leon
Manny was extremely helpful and trustworthy! Customer service was amazing. Quick service by staff and excellent prices! Will definitely be returning!
