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March 2024 by Ming Dynasty
DO NOT RENT AT THIS LOCATION.This storage facility is poorly built and not maintained and cared for.EXTREMELY LAZY GUY named "David" at this location. ?He showed me units that are not even cleaned after move-oT ut!Fresh oil spots from vehicles parked inside units!!!!!!!!Storage facilities are huge money makers and units should be properly cleaned out and cared for.Decided to check out some units today and was disappointed.They were not cleaned out properly and not well maintained by staff.Seems their only job is to show units and take payments.One indoor unit I saw was not cleaned and still had trash and other debris from the last renter and to make matters worse no lighting?So this place is too cheap to install a light?All indoor units should provide proper lighting?for the rent that you pay.Keep in mind bugs, rats, reptiles can easily find their homes into your outside units because of the openings in the concrete walls. ??Found cobwebs in outside unit.??Found huge oil spots & stains in one outdoor unit caused by storage of a vehicle leaking oil and the staff did not bother to clean and mop it. I'm suprised they allow vehicles to park inside the unit which shouldn't be permitted.When looking for storage space be sure to ask about security and inspect everything before you rent including the lock area where you can open/close easily, the top of the unit for holes especially the outdoor ones.Did not expect this from a supposedly high end company like Public Storage.☹️?
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December 2023 by Robin Bell
Awesome guest service. Thoughtful and helpful. Thank you
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December 2023 by MizKeysha Kay
I came to check out a storage space here 2 times, once I was greeted by a nice gentleman named David but on the 2nd visit I met the on site manager
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November 2023 by Sherman B
Rayell is my property manager and she is phenomenal at her job and really takes care of customers
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October 2023 by Breanna Nell
Love the app. Nice staff. Would recommend!
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August 2023 by A S
Raye was exceptional! Y’all need to keep her because she really changed my mind about the company as a whole.
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June 2023 by Joshua R.
Friendly and helpful staff easy moving instructions
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June 2023 by Lisa H.
2 stars Only because of staff. It appears that staff disappears during operating hours, for hours, and do not respond to phone calls. I waited in front 2:20 pm to 5:45 pm to get help, and they close at 6pm. I was accompanied by 2 furniture movers and a large truck. I had to pay for another day for the truck, movers and gas. I brought it up to staff, but they didn’t give a rats a$$. The location is good though, and staff is knowledgeable of their work.
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April 2023 by Ryu Grey
There is never anyone in the office to help you. I have spoke to a few others with units here that say the same! I left messages for at least 3 days before finally getting a call back as well. They also will quote you one price then when you go in they charge you at a higher rate much higher! I wouldn't recommend this location...
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April 2023 by Dustin K.
I rented a storage unit in March 2023. Yesterday, April 10th my storage unit was broken into and the person stole jewelry that was in a tall jewelry box. The person was able to use bolt cutters and cut through an iron fence. The person cut the lock of the storage unit. I am in the process of moving and needed to put my household items in storage for a short time. The person from the storage place didn't want to tell me that they had footage of the person who broke into my storage unit. I have reported the incident to the Sheriff of Sacramento County
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January 2023 by Kyle B.
The hours are an absolute joke! I have never seen a storage facility operate with such hours. Seriously if you work a 9-5 you'll pretty much not have access to your unit. If you get a storage room in door it's awesome you have to enter in your access code in the security door every time you go back out to get more stuff from your car. The door cannot be kept open while loading and unloading if you do the manager comes and closes it. Also good luck finding a cart around there, and don't even bother asking for one because god for bid don't wanna inconvenience the manager. I mean the amount of money you pay now days for storage and the service you get has gotten out of control let alone you can't even have access to your stuff 16 out of the 24 hours.
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November 2022 by akela Baldwin
Ray has been nothing but kind sweet and positive. she helped us to get a outdoor storage at another location when one was not available where she was. and when we ran into a issue at the other facility she took the time and effort to helped us fix that situation still kind and sweet and positive at all times .she has one of the best customer service personalities I have ever seen anywhere .and I definitely would recommend that facility that she works at to anybody I come across that needs help with any storage unit 100%
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October 2022 by lil420lady13
I love my storage unit and the workers here are friendly and have great customer service! Especially since we got a new full time property manager! The place is always clean! She constantly staying busy whether it's making friendly call reminders to customers to pay their bill so they don't get a late fee or picking up trash, cleaning the garage doors or the bathroom. She's so friendly and has great customer service. She treats everyone with respect! Public storage has the best prices around!
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October 2022 by Taia Chase
I came to look at a storage unit I reserved online because it was a really good deal. When I looked at it, it was perfect but when I went to finalize everything I was told the reservation that I made was “technically” for a different one and the one I had looked at was a lot more expensive than it showed online. I was ready to leave but Viviana was able to sort things out for me and was hands down the best customer service I have ever had. She is the only reason I stayed to look at the other unit and was so so helpful. I ended up getting the second one so a big, big shoutout to her for going above and beyond.
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October 2022 by Lucia Martinez
Cornelia, she is amazing in customer service, every time I have a question or need help, she is helpful and answered all my questions or concerns.
