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February 2024 by mohammad Tawab
We had an appointment, but they were already closed before closing time, and we made another appointment.Young Unprofessional man.
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January 2024 by Brianna Poster
Went in for a Stat lab. Workers arrived after opening time and asked me to stay in the hallway. Was in the office for over half hour for one blood test. Still waiting on stat results 60 hours later, they didn’t show up in my portal and my clinic tried looking them up and couldn’t find them either.
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December 2023 by Kate S.
As a person who regularly faints when getting blood drawn, I am appreciative of my experience here this morning. My phlebotomists name was either Jessica or Jennifer, and after I told her that I'm prone to fainting with blood work, she had me lie down instead of sitting in the chair. She completed the draw very quickly and was friendly and not judgemental. I was in and out within 10 minutes of my appointment time. I will definitely return here for next year's labs.
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November 2023 by Nigel N.
This is a walk-in clinic with no appointment required. I only needed to bring a written request from my doctor. The waiting time was short and the blood testing lab is a state-of-the-art facility. My lab results were available within a week.
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September 2023 by Peggy
My aunt and uncle came in for a walk in and this is one of the most inefficient offices we’ve been to. Waited for 2.5 and we were the second walk. Something has changed because we’ve been here for 10 years. Unacceptable management.
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August 2023 by hannah hall
They don't do walk INS. So if you can't get an appointment for when you need it (you can't) don't go to Q, because they are so rude and you will have to wait outside for Hours (seriously 2+ hours)
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July 2023 by David Gleason
They wait times are horrible, there's no way to easily drop off samples, no way to contact testing locations, and they seem to ask for all my basic information every time I go despite them re-entering it in the computer each time?! If you have an testing facility, go there! Avoid this company at all costs.
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July 2023 by Larry L.
Happened again. They didnt have my appt in their ipad. No live person to figure out the problem. 4 th time in 6 months. I signed up as walk in until i could get a live person. while waiting 2 other people who showed up could not sign in and the walk ins where filled for the day. Its 8 AM. Accosted the lady who does the work as she opened the door. Took my name. Other clients she let in left and she never came back to tell me status. I left, this visit was last straw. I already told our doctors of the issue we are having with quest, ine told me name of another service, and advised to check insurance first. I have a copy of the confirmation text that i resent myself, otherwise no original text or email qr code to be found. Spent 30 min trying to find, junkmail everything searched, especially in this day and age of tons of spam emails. When you make an appt, even online, you expect to find it, but if your ipad receptionist cant help you, its time to take back that bonus you gave your IT executive for firing all the receptionists. I have two other testing company options, and if my insurance doesnt cover, I will go out of pocket and inform my insurace company, they need to make a change.
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July 2023 by Michael K.
good luck-- their appointment system is terrible. by the time you fill out the form your appointment is gone. The only appointment I got is disappointment.
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July 2023 by Diego M.
Walk in visits take hours and there is never enough people working! 3 hours for a quick bloodwork lab is just not acceptable I do not recommend!
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July 2023 by cyberpunk satyr
They make you wait for ever in the waiting room then 30min later they say they dont take any walkins after 3pm when it just turned 3:01
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May 2023 by Andrew Wren
The last time I was there they were very nice and very helpful my appointment was with the quest on q but they served me anyways and showed me what I was doing wrong with making online reservations
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April 2023 by Roberta ?
I went online & scheduled an appointment. Which made getting my blood drawn quick, effortless, & easy. Plus the young woman that drew my blood & happened to be the receptionist also. She was very nice, helpful, patient, understanding, & considerate.
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April 2023 by Loretta A.
The people that check you in at 3000 " Q" Street can be nice or pushy, they definitely are unprofessional.They were loudly discussing football games, while they needed to concentrate on processing clients for blood draws.My veins are small and can be a challenge to stick, Darrell and Gary are excellent, if someone misses 2 times , they get another person, and they make you wait 20 minutes . Recently they lied to me. Refused to send my blood results to My Quest( they always sent it , and were suppose to) . I called to complained and was nice during call, but they hung up, unprofessional. Will go somewhere else. Only used them because I sane building as my Doctor.Lied and posted that blood results were not available, " pending" , but were available, did not want to send to me, already had doctor's visit , they are out my life.
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January 2023 by Hamayoun Shirzai
The staff used to be friendly but not anymore. I came here many times, but a new Latina girl and older woman was rude and delayed my appointment and asked me to reschedule the appointment. Not recommended anymore.
