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November 2023 by B B
This place is terrible. Easily the most unwelcoming store I’ve ever been in. Just went over to buy some meat and coffee creamer only to have their armed guard follow directly behind me up and down every single aisle as if I’m some sort of criminal. I wanted to look for a few more things but it’s pretty uncomfortable when I have this guy breathing down my neck, and it’s obvious they wanted me gone, so I just bought what I had and left. What a way to make your customers feel welcome. I get it’s a bad neighborhood but you don’t need to harass random customers until they feel forced out of your store.
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October 2023 by Susan Bajet
I had a little trouble with this section part where security thought it was racist The customer service was born perfect But overall I would never liked other. I always had my money ? However it never happened @ Winco or Grocery outlet or FoodMax.Their services and foods r cheaper than Bel Air and u can get more food. And like that employee from the self checkout with the glasses,the Filipino lady& the Asian lady 2.Also the people who do the produce
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October 2023 by Brenda Britt
It was $5.00 Monday, and they were supposed to have 8 piece of chicken fried or roasted. They only had fried that didn't look very good. They made me roasted but I had to wait over 40 min. At least 5 other people came for the samething. The store was not even prepared.
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September 2023 by Kimmy Eddins
I’ve always had an iffy experience at this location due to its poor customer service in certain areas, but TODAY topped it off for me.As I was standing in the hot wok line (for about 15 minutes mind you), I had finally got my food and proceeded to the Checkout Ln., #6. The person who was ringing me up today was Anne. She had asked me if I wanted a receipt and I told her no thanks.I then remembered that I had forgot utensils so I went back through the entrance after paying for my food and grabbed them. As I proceeded to walk out, a lady named, JULIE/JULIA proceeded to bum, rush me, and immediately accused me of stealing, and not paying for the items. I told her I had paid for them, and she asked me to see the receipt and I told her I was at checkout Ln., #6 & I told her I did not want a receipt. She then proceeded to ACCUSE me multiple times after that while getting closer to me like she was trying to stop me from leaving. She then FINALLY yelled across the store and asked if I had got rung up by Anne & she had shook her head yes. I then proceeded to walk out.Being RACIALLY PROFILED like this especially by a team member who seems to have been working there for a while and should know not to accuse someone of stealing it’s just so embarrassing on my end especially as I come into that store very often and spend my hard earned cash. It’s also very unprofessional on management and who they chose to hire and work the front. What even happened to the security?
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August 2023 by Azhinae Rendel
High Traffic; Great customer service. I loved that there was actually an associate on the aisle; I seldomly catch my self wondering around looking for someone to help in some grocery stores but this location was alert and lively, me and my daughter came in for some items for my neighbor that I’m not familiar with and the associate with a smile and open arms took my daughter to and aisle and pointed us in the right direction for the renaming items. The environment was so welcoming I drive a few miles out my way just to shop here.
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August 2023 by ClementIV
The store is always clean and well stocked. Employees are nice and helpful when you ask them for help. Definitely stop by to get your shopping done here, be sure to join their rewards program for more savings!
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August 2023 by Agnes Belford
I like come here shopping and I always order my chicken here .But today I came to pick up my order the male staff was working on deli department today was rude and don’t know how to talk to customers.He his kind short person .But other male staff was good customers service.
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July 2023 by Ken K.
This place sucks. Too bad the checkers are awesome but the people that go here and the produce is terrible
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June 2023 by NomadShabs
Clean, well organized grocery store with reasonable prices and a good selection
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June 2023 by Sjb
I’ve been to a few Belair‘s in my area and this location is the very worst management is horrible. It’s horrible because they do nothing about the employees being rude to customers. The old white lady that works in self check out is horrible she gives customers dirty looks rolls her eyes and is all around miserable looking. And then there’s a young lady with pink and green hair that is also rude doesn’t seem like she likes her job at all. And everyone who works in the bakery needs to be reassigned somewhere else. The one star is for the Asian people they smile they engage with their customers, politely.same with the employees of color. they are the only bright light in the store.
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May 2023 by Kung H.
Term-4. 17:46:09. 5/16. Look at your cam for proof!Train your bagger (lady) to bag better. You didn't think I saw you bag my sushi and you looked up at me and put the bag harsher down. The point was you looked at me too. Like hey watch this! Management understand and train them that sushi roll needs to be nicely place. Why? The ingredients is fragile!!! And it's $10.49 for a roll. Not $10.49 to eat smash roll! I even spend total of $206. Bel Air is a brand store, make it a brand customer service satisfaction.
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May 2023 by Inez Cegelis
Good store. Its walking distance for us, and I'd walk there more often if the prices didn't make me gasp.Edit: I've moved closer, so now this is my go-to for in between shoppingThe prices still make me gasp, but a nice employee advised to download the app for huge discounts and sales! Endless thanks to her ❤️
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April 2023 by Stacy Kunnassery
They had the promo cupcakes I was looking for but it wasn't exactly like the picture on the advertisement. I was happy I was able to get a dozen before they ran out.
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March 2023 by Rachel K.
We stop at this Bel Air often for odds and ends as well as our basic grocery trips. The parking lot tends to be busy, but there's enough space that you can always find a spot. There's also a good amount of other businesses in the plaza that make it easy to stop here while you're doing other things like the UPS store, Wells Fargo, Main Street Bagel Cafe and some others. We love that they carry the big jars of Claussen's pickles. We're typically able to find all our favorite brands of items. They also have a good selection of fresh fruits and veggies available. We usually go through the self checkout and have been lucky that the lines aren't too long most of the time. Keep your eyes out for deals and specials. We haven't interacted too much with staff, but they've been friendly when we have and the store always seems clean and organized.
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March 2023 by Javier Pandora
This is my first time ever posting a review, but I'm so unhappy with the treatment I received in this store. I've been a regular customer in this Bel air store for more than 7 years now.I bought a balloon this morning for $38.05 and 1 minute after that I thought it was really expensive and also was kinda popped, so I decided to return it, however it was too late for me, because according to the disrespectful lady who "helped" me at the front, they can't accept a return in SAN VALENTINES DAY even if I just purchased it one minute ago. She literally treated me like trash, ignoring me (because she was "very busy") and not letting return the defective item, but it's ok, it's San Valentines Day. It cost me $38.05 to learn the lesson, that we the customers mean nothing to you.I left the balloon in the store so you can go ahead and sell it for another 38 dollars.Happy San Valentines Day.