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January 2024 by Dee B.
The first crew that was sent out were not as professional and had such an arrogant attitude. However, the second crew were excellent just as I mentioned, professional and cordial.
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January 2024 by Gayla Schlittenhart
Sung Yi was extremely helpful. He understood what I needed and directed me to the right products. He explained the rebate process and offered to help me with the process if needed. He even showed me to the cashier. Excellent service like this assures that I will shop again at RC Willey and recommend to friends and family.
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December 2023 by Bev Howell
RC Willey has treated us so well! We needed a washing machine unexpectedly; I had thrown away a $50 coupon not thinking I was going to need it until we did. They honored it anyway. Rob also made it so easy for us to purchase this washer over the phone! My hubby picked it up the same day. Oh, and interest free payments for a year helped tremendously especially since it was at Christmas time. Thanks Rob and RC Willey!
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December 2023 by Cynthia Mulford
Bought a refrigerator from rc willy, the sale and delivery was extremely easy. Appreciated the updates and time line for the day of delivery. They were in and out in about 30 minutes with no hassle, in which they hauled away the old refrigerator and installed the new one. Definitely a excellent experience.
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December 2023 by Melzahnee Melzahnee
Excellent service. Delivery was scheduled and all appointment times were met with ease. Product was installed quickly, and Josh was courteous, quick, and took steps to be certain we were properly instructed on the operation of the appliance. Would definitely recommend RC Willey.
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December 2023 by Mo I.
Go somewhere else! Salesman droped the ball on the delivery and the MRG lied about not having the product after the salesman confirmed it was in their possession. Their price match is also a lie. they will only price match with stores CLOSE to their prices(not Amazon) so basiclly Not price matchinga GO SOMEWHERE ELSE FOR YOUR PIECE OF MIND.
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December 2023 by Jack G.
I purchased a refrigerator at the Delta Shores store and everything about the experience was absolutely outstanding. I highly recommend RC Willey to everyone I know. There is no better company in existence.
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December 2023 by Mimi de Ville
I visited RC Willey several times and had a difficult time selecting a sectional for my living room. I sat on every couch. Decided on one, changed my mind. Multiple times. Canceled one order, started a new one. Each time, Octavio, a super star employee, said “No problem.” He was patient, understanding, and super knowledgeable about manufacturers, quality, workmanship, warranties, and every piece of furniture in the store. I felt valued and appreciated; and received a thank you card in the mail after I finally committed and pulled the trigger on a lovely set. After all that… I love shopping here!
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December 2023 by Rochelle L.
On November 28, 2023, I went in to order a table that was supposed to be set up and delivered on the 5th of December. Well, today is the 5th and I didn't receive a call so I called them. They told me that my order was canceled and to call the representative that helped to in the store to fix it. Really????How tacky and unprofessional is that?
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November 2023 by Chris M
This was my first time in the store. I was greeted when I walked in and while wandering through its vastness, several salespeople asked if I needed anything but NEVER in a pushy way (I didn't get cornered nor was I afraid to make eye contact), each treated me with respect and kindness. When I told Ken Fraser that I was looking for a smaller size couch, he directed me to an area that fitted my needs. He explained the layout, how pieces were priced, and suggested a nearby space to explore as well. I never felt hounded or rushed, and he left me to browse at my own pace. I was able to really shop without any pressure and felt comfortable asking Ken questions. The store is immaculate, has more variety than anywhere else I know, and was so light and inviting I might just move in! Once I had narrowed down my choices, I asked Ken even more questions and he respectfully answered even the silly ones! Ken explained the delivery process in detail, escorted me to the cashier area and payment was a simple process. As I was leaving the store I spoke to the greeter for a few minutes; she was a joy to talk to as well. The atmosphere, the friendly (and NOT PUSHY) staff, and the huge selection of inventory has made RC Willey MY furniture store for life. My sincere thanks to Ken for paying close attention to what I needed, directing me to a number of choices, for listening to me, making sure I was comfortable spending as much time as I needed to decide what I wanted, and making the entire process a pleasure. His subtle approach, clear desire to want to assist, his kindness and professionalism fully changed my opinion of how a salesperson can do the job.
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November 2023 by Frank Avilla
Great service and selection. Our salesperson spent over an hour with us as we made our selection. She even hunted down the matching throw pillows my wife said she liked! I like that the items we selected were in stock and available to be delivered before the holidays. Once again, RC Willey surpassed my expectations.
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November 2023 by Tammy Curtis
Fantastic customer service. Eric Wright our sales person took great care of us. Took the time and so personable. Made our visit worthy of posting.
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November 2023 by Valerie G.
RC WILLEY is great! I've had large and small purchases delivered and the delivery men/women have been wonderful. I recently purchased a 5 x 8 area rug. The delivery men brought it in and positioned it exactly where I wanted it, moving furniture along the way. I am so impressed with the Customer Service!
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November 2023 by Barbara Gwin
I went to see a floor model of a couch that was out of stock. I found it right away and salesman was able to look it up and see that 21 were coming soon. I was able to put a deposit to hold one and got it at the sale price. Its leather match and the cushions are only leather in the front, but it has a higher than standard grade foam cushion. For the price I think its very fair. I always look for higher grade cushions as they last longer. Beautiful leather on a cheap cushion is a deal breaker for me. So very happy to see the upgrade at this price. Salesman was friendly and helped me right away. He will be my personal contact regarding its arrival which is nice to have a specific person to call. The showroom at this store is gorgeous. I love browsing to get ideas. They do a wonderful job displaying their furniture. Also the clearance room is always fun to look for deals.
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November 2023 by Darrell C Alder
The experience was great as usual. I went in looking to to see what my wife wanted to get, because I wasn’t shopping, but I came across an excellent deal I couldn’t pass up.It was a matching three bedroom set in the clearance area and I just had to buy them for my daughter. Gabby was super helpful during the entire process and as always, R C Willey came through.