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November 2023 by Kelsey J.
best bank there is! been a member for 5 years. NEVER had a problem! They take great care of their members
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October 2023 by Mary Jo Brown
Member for many years that says it right there….. YEARS ….
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February 2023 by David Mitchell
Schools First Federal Credit Union customer service representative Suzy User Number 589 went light years above and beyond her job description to help me and my wife with a ATM deposit and we are not even members of her credit union. She stayed on the phone and did everything in her power to fix the problem we had. This is what customer service and caring about people in general should looks like. I pray and hope she has been recognized as the great asset to the company that she is. Thank you again Suzy-589
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November 2022 by Timothy V.
I've been a member of this credit union for 40 years. Before the merger, this was a great credit union, but that was another time. Now, if you want to talk to someone you MUST go through their phone tree CORRECTLY. Right now I have an unauthorized charge on my debit card and here I sit, waiting for the promised call back after I was on hold for over 10 minutes. After 30 minutes of waiting, I received a call back, but sorry I need to transfer you. Another 10 minute wait in hopes of a pick up on their end, so I opted for the call back. And here I sit and wait, and wait. I HAVE THINGS TO DO and don't want to wait around long for a call back. This IS there practice - they are not especially busy, this happens all the time. It is how they do business. So frustrated. 40 years of loyalty for this.
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November 2022 by Carol Bernal
Went to deposit and notice on door says credit union is temporarily closed. No details why or when it will reopen for business. Two other School credit unions listed open for business.
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September 2022 by Marianne Crosby
I went in for advice on an auto loan that was delayed because the ins co screwed up & never picked up my vehicle at the auto repair shop after it was totaled on 8/16. Stephanie helped my apply for a personal loan to cover the check we wrote to the dealership so that check wouldn't bounce. I have a new BFF, Stephanie the ENTIRE staff has always been so kind & helpful with everyday transactions, BUT today was above & beyond!!! Schools FFCU will always be my bank???
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July 2022 by Stephen Garbett
Exceptional service !!! The tellers and other staff go above and beyond to help in any way and make it a very convenient place to do business. Thank you so much
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May 2022 by Coe B.
This is the best credit union around Sacramento and I have had membership in many. I have now been with SchoolsFirst for over 20 years! Used to be Schools Federal Credit Union. Customer service is top notch. Always someone there to help you find answers to any of your questions. Employees always greet customers with a friendly smile and "hello". They even greet me by my first name which makes me feel really special. I recently encountered a situation where someone had hacked into my computer and I was concerned that the hacker may have gotten some of my financial information. SchoolsFirst customer service reps. worked and guided me through the steps needed to resolve that situation. The hacker, by the way, had not been able to get into my financial information. This branch goes out of their way to keep your account safe as well as walking you through most any financial issues you may be having. Thank you SFFCU for your great customer service!!
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April 2022 by Tongan Mermaid
Needed help making sure my taxes and information was done right on the checks and the assistant was very very helpful. I really appreciated him taking the time and going beyond what he needed to do to make sure I had everything I needed! Thank you and thank you a million times over :)
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March 2022 by Betsey
Great customer service. Very thoughtful staff. Specially, Dajaughn. I want to thank all the organizers, volunteers, and staff for the School Employee Heroes March 9-12, 2022 celebration week.
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January 2022 by A Losie
Awesome people. Very friendly. I couldn't be happier. I would recommend Schools FCU. to everyone.
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December 2021 by Yogi Bear
I’m always well taken care of every time I do any banking at this bank. Two thumbs up
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November 2021 by Tamara C.
Great customer service. This isn't the main location I go to but when I come here it's always professional! I appreciate how they always make sure to ask for my code word & ID. Watch out when you walk out or bald out since people be flying through the parking lot!
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October 2021 by Lita Serenity Rose Kastle
Every one is very helpful and customer service is professional and top tier ? highest quality. Definitely recommend them to anyone who wants an amazing bank!
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March 2021 by Bryan R.
Was a customer for over20 years. Had recently moved most of my services elsewhere but still had an open account tied to some work expenses. After the acquisition, I was locked out of my account and moved twice. They had the wrong address on file and while that happened, a bill was accidentally paid out of a low balance account. The account was over drafted. I got no email, no phone call and they didn't have the correct address. Since I couldn't login I had no idea. Turns out they closed my account and my credit score dropped 80 points. The level of ineptitude and total lack of client support is unimaginable. I can hope nothing but the worst for this horrible business. Pull your money out now, this ship is going down. And rightfully so. Support a local credit union that actually supports you back.
