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September 2023 by Theia G.
They cut the air pump themselves. It's been cut for a really long time. They are robbing people of their money. I spent $90 on gas I went to go out air in my tire the thing was cut off. I went in and asked for my $2 back. He looked at me like I was a joke. I said you really can't. They smiled at me and both shook their heads. He said it was a homeless person that did it. I said you guys knew it was cut off and there's no sign. He said they took the sign off of it. What?? even if it was a homeless person did it. It's not fair for them to not maybe tape caution tape next to it or make it noticeable that we can use it. It's not fair to put money in and can't use it. They are not good customer service and quite frankly I'll never be coming back. Also kinda interested in emailing people who are in cahoots with this location. How to stop this from being the case with so many people. Also if your a female this place is scary to be around truly. I have this placed flagged and will never attend again. I don't care if it's a penny to a dollar. What's right is right. If we can't use your services you should refund them when they are broken. It feels like false advertisement especially when they know about it. I know they do chargebacks. I am curious to how much money they made where they didn't actually give a service to the customer, this sounds like we can have a story here made to find out statistically how much shell gas stations voluntarily "rob"customers. Is it illegal or legal? Who knows.
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August 2023 by Lynn H.
I wanted to post this review because when one is in trouble/potential danger one would hope that a neighborhood business would do what they can to help. The men at the Shell station (2270 Fair Oaks Blvd.) were rude, pedantic, not helpful, and fine with my going out on the road in danger. Happily there are other some businesses that care and help when you need it (like Scott's Corner, Arden Village Repair, 4230 Arden Way). Explanation: Yesterday, driving down Fair Oaks Blvd. on a hot afternoon my car started loudly beeping with dashboard flashing "engine overheated"! My peaceful afternoon became fearful! I knew there was a Shell gas station about 1/12 mile ahead and managed to get to their auto service garage. One garage employee was working on another car. I waited until he finished to explain I was on the way to pick up children at school and my car situation. I confessed my nervousness (think I said "freaked out") and asked if he could put in coolant so I could get to the school on time. He opened the car hood seeing clearly that it was hot and under pressure. He told me to let the car sit for about 10 minutes to cool off and then he would check it out. He would not let me keep me car in front of the garage but told me to park on the side of the station, which I did for the next 10 minutes. When I brought the car back he told me to go inside to see "Grace". I went in and before I could ask about "Grace" the employee inside began lecturing me that I needed to do a full diagnosis (with examples of medical diagnosis) before they would do anything....on and on and on. He was rude and told me " just because I was having a bad day (ya think?) I shouldn't take it out on them". Basically, he required I have a full diagnosis on the car before they would even touch it. I was not happy and very concerned that I could not get safely to the school. Unfortunately, I told him what I thought about their business. With my fingers crossed, I drove another few miles to Scott's Corner gas station, Arden Village Service, where I pulled in by their garage and had a completely different reception despite the fact I was anxious. As earlier, the Scott's employee opened the car hood and carefully looked at the situation. He told me to let the car rest 10 minutes (as my previous direction) and I did so with my car sitting right in the same place despite the fact they were busy with other cars in the garage. After about 8 minutes, he carefully opened the car's well and filled it with coolant without a problem. He also said there was no charge for the coolant or his service. I was able to safely pick up the children and now have made an appointment to go back in a few days for them to repair the car. Thankfully, Scott's Corner proved there are good neighbor businesses in Sacramento.
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August 2023 by Mackenzie Brewster
The pumps don't work at any location. They always disconnect when you are trying to pump gas. Absolutely useless gas station
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February 2023 by Daniel Morgan
This place has water in there fuel tanks, went in there on my motorcycle that was empty and proceeded to pump 2 gallons of premium gas. Then started my bike and before I can get out on the road my bike dies and won't start so I pushed it to shop. When I drained the tank there was 1.6 gallons of gas and .5 of water. I went back to gas station and told them they had water in there tanks and I wanted a refund, his reply was "there is no water in our gas and no refund". I will not go back!
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March 2022 by Uasini V.
Put $8 in quarters in car wash. Car was did not work. Clerk lied, saying I didn't put any money in. Done with Shell and with Indian (South Asian) owned businesses. All the crap reviews of this place are well deserved. I have higher expectations than this for Shell. If I could post a zero or negative integer, I would.
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November 2021 by V J
Showed up at 1:30 a.m. said he was going to be back in 5 minutes I was waiting outside for 10 minutes he was looking around periodically poking his head out of the office door extremely odd and suspicious behavior disciplinary actions should be taken against this associate unprofessional and not a good representation of this company
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August 2021 by Anna Santos
Injured on premises due to owners negligence. I Have made several attempts to get owners contact information to file a complaint however they refuse to cooperate.
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May 2021 by Omg Xwb
The workers are not rude, the area is a busy area and I've seen customers verbally attack these guys. The place is pretty clean and always stocked. But as I said, it is a heavy traffic area so there is alot of people in and out.
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March 2021 by Johnny Prohoroff
Bathrooms closed. Nope
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November 2020 by Ivan Nunez
2 bucks really
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November 2020 by Sean Yaklin
Will steal from you.Charged for car wash that was out of order.Asked for refund told come back. In 2 days it will be working.Last time this happened they refused to give me the car wash when I came back.After I insisted on a refund they gave me $2.00 for a $9.00 car wash.I am never going thrre again.
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September 2020 by Jenny K.
Terrible management and services. Car wash does not work. I would not recommend making any type of purchase at this location.
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July 2020 by alex busse
The worst experience one of the man was so rude he trues to fight me outside
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June 2020 by Edgar Robles
False adverticement.. They add 10 to 20 cents on the things you buy
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November 2019 by Janelle Vang
Really bad customer service, and rude. I asked the person on the register a question politely, and they responded rudely. I just wanted someone to check on my gas station to double check if it was working because my gas meter did not go up. I understand it was only a gallon I put in but I have done that before and the meter still went up by a little. I know my car. And in all honesty, I just wanted her to check out the gas station to see if it was really broken. And if I was wrong then it’s fine too. I just wanted her to double check it, but she responded really rude. Never coming here again!
