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January 2024 by Casimira Iglesias
Life Storage is close to my former residence and I was taking a chance because I love Extra Space Storage but when I found out they were affiliated I was sold ! Facility is clean, Andre provided great service and helped me change my unit size quickly ! I appreciate all the great customer service ! Moving is hard but Life Storage has made it easier on me ! Great job !
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January 2024 by Michele Harris
Awesome, quick & drane free. When moving into a storage there are reasons. You want compassion & tips to make it easy. I received this & more today and thank you for having a qualified management staff.
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January 2024 by Gerald Wright
For months I have been having problems with my bank and got behind on my storage unit. Your front desk Man Andre saved the day, I was able to come up to date and save my entire life ,locked in storage. I would just like to say thank you for the professional and most courteous manner I was treated with, and the above and beyond attitude of your staff (Andre). This is not the first incident in which this gentleman has gone out of his way to assist me. Several months ago I came into the office on Main Ave. I had parked in front of the office. The next day I discovered that my wallet was missing. I attempted tracking everywhere I had been the following evening. I was just about to call life storage. The phone rang and it was your front desk superman, calling to inform me that my wallet had been discovered on the ground near where my truck had been parked the previous evening. It wasn't a miracle. It was the quick action, and superb observational qualities performed by your employee.It gives one a good feeling to know that the company your dealing with, really has your best interest in mind. I sincerely hope to do business with this company for foreseeable future because of professional and knowledgeable ethic shown by your employee. Thank you.
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January 2024 by Sharon Tatmon
I had a very professional, patient and caring representative today. In fact she was excellent! I had problems in my unit with water leakage from above and rodent droppings and rodent urine on some of my items. She gave me instructions for the correct procedure to follow to file a claim. She also found me another unit to transfer my items to and signed me up with a new contract. She also took photos of the unit issues. Thank you for your assistance you made what was a very frustrating experience a lot easier!!
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November 2023 by Solomon Scott
Andre and Adam were great. They both have gone above and beyond for me as a customer there and I always felt that my belongings were safe. Great facility, if you need your things safely stored, and great customer service, this, and those people, is/are the place to go! Thank you for everything!
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November 2023 by Carolyn Seo
Mike was very helpful when I realized I needed a bigger space. He made the transition easy and quick. Thanks!
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November 2023 by Amalia Paredes-Mendez
I am new here & Michael helped me today getting all set. He did great!! Very helpful & Nice.
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November 2023 by Lostnfound M.
This is the location where all my stuff got either pooped on or ripped up by rodents. Even after I explained the situation to them and showed them these pictures they refused to refund me anything and told me if I don't continue to pay them I won't have the chance to get an insurance claim. What a scam!
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October 2023 by Crystal Gonzalez
There is a gratifying feeling when being welcomed into any space you enter. The first impression I received from Andre (the manager) was a genuinely nice and compassionate person. He was very helpful and gave a warm smile throughout the whole introduction to the place. After opening my unit, he wanted to make me feel even more special and swept my unit once again before I placed any of my items in.Thank you for such a great feeling of customer service the right way.
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October 2023 by Carol Edwards
I'd like to say my overall experience has been excellent! Thank you, Andre for your wonderful customer service. I appreciated your courtesy calls to remind me on my upcoming monthly payment. Im a busy person so those calls definitely came in handy. ?
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October 2023 by Marion Davis
I have been renting a unit for several years. The location is nice, well maintained, and very clean. I have an inside unit, open on top, and have never had any issues with damage from rodents, water or heat. The staff have always been polite and professional when I've spoken with them. I recently decided to relocate to another nearby storage facility because the prices at Life Storage are getting too high. When I moved in during 2018, my rate for a 10'x10' unit was around $130/mo., and it has increased several times since. I just received notice that my monthly will increase to $233 on Nov 1, 2023. I found the rental rates for the same size unit at three competitors in the same area for $105 - $130 a month, depending on where the unit is located within their complex.
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October 2023 by Lisa Hernandez
I was greeted in a friendly manner by Mike the assistant manager. Mike took the time to show me how to use the pin pad for the secured gate and lock for storage unit. Overall experience was excellent!
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October 2023 by Terry Montgomery
Excellent customer service Andre is phenomenal he always goes the extra mile for you with all your needs units extremely clean and safe
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August 2023 by Venessia Gonzalez
Fast easy affordable AND friendly staff!? You will find it right here
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August 2023 by Nicole Khamphasong
Adam the manager was super friendly, professional and helpful. I had trouble with reserving online and wasn’t sure if it was done correctly, Adam was amazing with making the process easy. The facility is clean and well-maintained. We were moving units and Adam assisted with the entire process ensuring the move out to and moving into the unit on the same day! I highly recommend Life Storage in Natomas for your storing needs. Thank you Adam and LS Natomas!
