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January 2024 by Rebecca W.
This place gets no stars, but I had to click one to post review. Lousy customer service. Not only did we have to make our own bed, take out our own trash, we had to continually ask for housekeeping service. I suggest the Best Western on Bercut. It may be almost double the points, but you're definitely getting you're monies worth.This is really poor hosting! No hospitality whatsoever!
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December 2023 by Melinda B.
This hotel has only just recently been taken over by Best Western. They are clearly still in the process of renovating and rebranding. The room was clean enough however, there were paint splotches throughout the room, a dirty handprint on the inside of the bathroom door, and a fabric chair that was disgustingly filthyI don't believe the heaters were working properly as we turned them up to 90° and it was still pretty cold in the room. We asked for extra blankets and were told the hotel did not have any. One of the reasons we selected this hotel was because of the promised full breakfast. At 10 minutes before 9 o'clock in the morning the breakfast had been shut down. However, it did not look like there was ever anything that had been served in that room. Because of the location and price I am inclined to give it another try.
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December 2023 by Tom F.
I made a reservation couple days prior than called hotel same day and informed of a late check in. The guy said no problem, I show up and CC the clerk said no rooms sorry. She refused to help find a near by hotel. Attitude like too bad. She was not able to help a tenant with batteries for remote she told him oh well sorry maybe tomorrow. U make a reservation and call for a late check in for a reason. Horrible customer service.
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November 2023 by JENNIFER LOVE
Omgosh! This place was freaking horrible! The only good thing about it was the DAMN price and that's only because I booked it on Priceline! Actually, the young lady who checked us in was lovely. She did tell me that it was undergoing new ownership. I really hope that the new owners do an extreme makeover. It says online that they provide breakfast . Well, not true!! There is an area where there was once breakfast and they did have out some bread, coffee, milk,, butter and jelly!! WOW!! The employee sweeping in there was telling me how she's been there for a couple years now and the new owners cut her hours so much that she might as well quit. But, that is what they want. The new owners only want their own family working there so therefore they will do what's necessary to get rid of the other employees. That's just horrible business! Because of this, I hope they fail!! That's not fair at all! Anyway, I could go on and on and on! The t. V. Was messed up. The air conditioner didn't work. The room looked like it hadn't been cleaned in years! Horrible. Just horrible!!
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November 2023 by Tisha F.
I moved from Orange County, CA up to Roseburg, Oregon and book one night at this Best Western ( Sure Stay ) on 10/31/2023. 350 Bercut., Sacramento.I paid $110 for that night and would never stay there again. The security gates looked like anyone, homeless or not could easily get in. There was clothes all over the parking lot as if someone drove over them - with no evidence of getting cleaned up either that night I arrived and or the next morning.Went to get a cup of coffee in the office area and when I returned back to my room i saw a large cockroach come out from underneath the bed. I trapped in a plastic cup and asked the head of housekeeping to come into the room and see it. She killed it and then picked it up with her bare hands and claimed it was not a cockroach but said it was a grass hopper. When I went back into the office to speak to the assistant manager, William, he wasn't there - but I did get his cell number. I called William the next day and he said he couldn't speak on the phone that he was busy with family event. He then asked if he could call me back the next day - which he did but wasn't able to refund me anything and suggested i call the manager, Ranjana on her cell number.I called Ranjana and voiced my concerns to her and she said she was not at the hotel that day and would it be ok to call me back the next day, I agreed.The next day Ranjana did call me back and listened to my grievance and again asked if she could call me back after she did a little investigation ( she wanted to speak to the head of housekeeping and she wanted to watch the camera/security video of that day)The next day Ranjana did not return my call but I called her before 5pm and she tried to down play the clothes on the ground as well as down play the cockroach I saw and trapped with the cup.When on the phone I got a little heated with her on the lack of acknowledgemnt and the lack of good customer service - at that point Ranjana hung up on me. I immediately called back and she would not answer my call - so i called Best Western Headquarters and voice my grievance to a man named Emery who stated he would look into the situation. I then text messaged her and told her what i did. I never did hear back from her but William did call me back with some follow up offering me a 10% discount on my next stay there - in which i replied, "i would NEVER stay there again"I asked for a refund of that stay and William was not able to approve that request on his own that he would have to speak to Ranjana for approval.William did follow up with calling me back but again offered a small discount on my next stay - I reminded him of what i had said earlier, that I would never stay at that Best Western ever again.I told William I was going to write a negative review if I didn't get decent compensation.Hence, you are reading my negative review on this Best Western.
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November 2023 by A AM
We found a big bug (not a bed bug) the first night, and one of the pillows was not white but yellow, I had seen bad reviews of this hotel calling it noisy, but I was able to rest, the location is pretty good as it's very close to downtown and has one of the best prices around the area. The breakfast is good too. There are sausage links, eggs, cereal, juice, coffee, toast and waffles you can prepare. Overall, I'd give it a 4/5. We got parking as well included.
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November 2023 by josh chase
This place is not a place for families. The whole facility is not that great, I was scared to grab ice from the ice machine because of how nasty it looked, it was so dirty, there were homeless people walking around and some others looking like tweekers working on there car at 10 at night. our curtain cover for the window had a smashed bug on it then it was rolled up a little to hide it, instead of cleaning it. They do not put towels in the room. We didn’t even come close to the chair it was disgusting and needs to be thrown in the garbage. The sheets were clean but the bed felt like a table with some blankets on top of it. The door looks like a jail cell door. You have to go to the front desk and ask for them. I know that they didn’t forget because from the time I checked in and left to my room I saw 4 people go in there and ask for towels just like we had to. This place is one step above a motel 6 and I only say that because they had a hot breakfast but the waffle maker was not connected. Your not coming here for comfort. Anything more, you’ll be better off going to a motel. I’m just disappointed because I was expecting the place to be a little bit more taken care of. The only thing that was good were the people. The lady that works at night was nice and so were the others. But for the most part this place looks like a spot were illegal activity’s take place. I never write a bad review but I am now because of how it was promoted to look like a best western plus or something. It’s far below that.
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November 2023 by Sheri Norby
I Hated this place me and my family stayed here for 1 night on our road trip and some people tried to break in. They were thankfully unsuccessful but still woke up all 3 of my kids all 3 still scared. And there was a bunch of glass on the side walks. And I was worried about letting my kids go inside of their pool because of how unclean it looks. The water was green. And the bed covers were itchy non of us slept well. And there was tons of paint chipping off the walls.
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November 2023 by Dona Shorter
I give this hotel a 1 star because the lack of service and the hotel is garbage. First of all the T.V doesn’t work. Secondly the ice machine is nasty ? looks like it hasn’t been clean since the place was open. The bed has bugs crawling on the mattress. And they have the nerve to ask for a $100 deposit and it get worst they keep the deposit and won’t release it until two weeks Later. If you do decide to check into this hotel I dare you to take all the sheets and blankets off , you can thank me laterFood & drinks: They only serve sausages (pork) for breakfast not a wide variety at all. No respect for the religious people who don’t eat pork.
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October 2023 by WeirdPerson17
PLEASE READ IF YOURE THINKIN OF STAYIN HERE.Just stayed here for 5 days with my boyfriend. You cant check in anytime before 3 pm and we got there at 12. we paid for an early check in but the staff had EXTREMELY poor attitudes. They were rude for no reason. The lobby was very unkept and unsanitary. And when we finally got to our room there were BUGS crawling behind our pillows. and we had been layin down for about an hour until we found out. When we told them about it they offered no compensation or apology and changed our rooms. Our second room had bed bugs. We woke up the next morning with over FIFTEEN bites littering our calves and arms. Their breakfast is free but EXTREMELY unsanitary and messy. The bed sheets had stains ranging from brown to black to blue. Their AC system in each room is always leaking. Their room service is awful. Along with their customer service. I dont know what I was expecting from a two star hotel. Of course my expectations were not high but the experience i had there was unreal. On top of that its a very ghetto area. I would not recommend for a family trip. Or any trip matter of fact.Rooms: Rooms are very small. the bed covers more than half the room with a very small walk way. Their rooms are infested with bugs of many kind
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September 2023 by Jonathan Durand ([ Jonbgud77 ])
Not really impressed with arrival on site. And is very disappointed. When entering the room, the wall and the ceiling had some dark colored streak and spots. The mirror has spots and wasn't dusted either. Black hair in the refrigerator. The floor had some small rocks that you can feel it. The picture frame is not dusted. The t.v. isn't really wiped clean.The bathroom door was dirty to notice the hand prints. I wiped it clean because who knows how long it been there.There's no soap condiment to wash hands except the wall mounted shampoo conditioner and body wash on the wall in bathroom.Spider web with spider living on smoke detector. The mattress isn't vacuumed when it should be. Lots of small speckled stuff when observing the cleanliness for sleeping. The sheets could be cleaned more to make it spot less from old stains. Pillows have stains ! Good thing I brought my own in case .I put my luggage on the luggage stand and my stuff on the counter because I don't trust the floor isn't deep clean. My feet gets very dirty just from walking around in the small room after showers. And I proved myself with the towel. It's horrible dirty!!! And I saw a dark spot, I wiped it clean , it came off. When observing the maid equipment using the swifter mop thingy. They could use better flooring cleaner.Was excited for a swim since the pictures as shown very clean and blue , its one of reason why I chose this hotel. unfortunately the pool is yucky green color with pollen on top in distance. Upclose it turned out to be Vomited in there. Its a BiG NOPE!! The Spa is very cloudy and has funky smells. That's A BIG NOPE also!!Checking out the excerise room. Two equipment. One is running treadmill and the other is a pulling machine that's it. No weights.The breakfast services. The guest information in the room says it Serves from 8AM to 9AM. At the breakfast room. There's a sign days 7AM to 9AM. Saturday morning it was a simple breakfast with scrambled egg and sausages. There's cereal dispenser. Yogurt and fruits. Coffee. The juice machine was out of order. There's toaster with bread.The Saturday attendance worker was very slow or lazy with checking things up. I arrived at 815AM. The eggs was almost out and the sausages almost gone. By 830AM There's more people arriving for breakfast. They was disappointed not having a decent meal because it's out by 820AM. There was no eggs, sausage, no bread. The attendance didn't show up the last 45 minutes checking making sure these food stocked up the guest. Sunday Attendance was different person, she was a wonderful worker. She checks every 10 minutes making sure there's food and coffee. The guests was very pleased. Keepng bread stocked. Making sure Yogurt was refilled in refrigerator.I had two plates of eggs with sausages and other round with small portion of eggs and potatoes. You can request a tray to bring in your room if you like.There's too many people smoking Marijuana on the site. Near the doors which smoking should be at least 25 feet away from the buildings.The parking was great and is pleased having a night security on site checking the parking lot.This will be my first and last reservation of this hotel. This hotel need s alot of work renovation to do. Until I see better reviews in the future. This stay is cheaper , the quality of the hotel is not so great , if you want to reserve, be mindful of the 3 or 2 star hotel.
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September 2023 by Ted Brown
Lobby area was having renovation done so it provided no amenities for the guest except for a vending machine. Shower was luke warm at best. No face towels, outside area of the hotel was unwelcoming. The place looks like a place homeless people live on a weekly or monthly basis. Got this dump through Priceline "express deal" where you don't know what hotel you are going to get until after you make the payment. If I had known this would be my hotel, I would never had did the express deal
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September 2023 by Vanessa Espinosa
I stayed in two different rooms in a 4 day period with two separate checks ins and here is my experience.First big thing to note is the rooms DON'T have handsoap and when I asked for some they said they don't have any.The "shampoo & conditioner" containers in the bath either were empty or the cap was broken.The check in is fine and easy, but the area that looks like an old restaurant that is being torn apart/remodeled inside near the check in makes it feel like it wouldn't pass inspection to stay open as a business.... the restaurant doesn't exist but it's a messy room that's open to the check in and visible. The breakfast area has waffles, scrambled eggs, sausage, toast/English muffins, yogurt, Cheerios, and cornflakes. Their juice machine was out of order and they had a drink and snack vending machine.Our room has the decor pictured online however the rooms are worn down. The box springs and head boards have tears and the faucet was either wobbly or missing part of the handle. I did not shower while there but the tub has normal wear. The floors seem nice they just don't clean well around the base boards.The people are nice no complaints there!The customers staying there are a little sketchy looking, however we didn't have any issues.I did not swim in the pool, however my husband and son did and had no complaints other than they did find out the handicap chair to lower people in is broken because another person couldn't use it while they were there.
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August 2023 by Casey Ross
They have Rats running around and rooms are put together without care. Not one outlet cover straight level. Lights half bulbs not work. Toilet back ups. Wife got poison oak from the bedding . Since no other way could have and pool needs cleaning . And still fighting for deposit return. They returned it once and days after checkout they re ran card and charged. And when call to get answers . They say they have no record or manager charged with no reason stated. And last was that we didn't check out and charged $100 for staying. When have proof we where 80 miles away early that morning after check out.Noteworthy details: Rats all over ! And if you complain they will not return deposit or if do they will re charge card after and say no records
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August 2023 by Adriene Brown
Staff was kind and pleasant. The room was clean and the beds were surprisingly soft and comfortable. There weren't any washcloths, and we checked in late so housekeeping wasn't available at the time, so not really a crisis. The place was quiet and relaxed. Grounds taken care of.
