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December 2024 by Sara Schifano
All of which I share with you below is based on my experiences and opinions having had this insurance for years. THE MOST EXPENSIVE AND WORST INSURANCE COMPANY AND HEALTH ORGANIZATION I HAVE HAD THE MISFORTUNE OF CHOOSING. I pay almost $1000 a month and I still receive 3rd world care. It’s so bad I have had to pay out of pocket for urgent cares outside the Sutter System. If you want to be treated like you’re living in a 3rd world country and wish to never get your medical needs properly addressed choose this organization. I went to an urgent care outside Sutter- they were able to get me lab results within a day or two. Sutter told me I would not get my results for 12 days (totally unacceptable). Once I got my results back- my doctor told me my results came back negative and he was quick to wash his hands of my issue despite major symptoms still being present. A couple of days later went back to a non affiliated urgent care who utilize stronger testing only to find out not only did I come back positive for the original issue but also for several others. HAD THIS NOT BEEN PROPERLY DIAGNOSED I COULD BE LEFT DEALING WITH CERVICAL CANCER & INFERTILITY ISSUES. I have issues getting them to pay for my prescriptions even though I’m PAYING for PREMIUM INSURANCE. A bunch of snake oil salesman if you ask me. Do yourself a favor and choose another crooked insurance company for your medical needs- this one is trash in my opinion.
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October 2024 by Omg Drunk
The force you to choose cvs pharmacy, which sucks big time.
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September 2024 by Juliana Carlson
I wish I could give zero stars. I will repeat what everyone else here said. They will not care about you or your health. I have had to go to the ER twice and Urgent care once to be seen because there are not available appointments for months. The people you talk to on the phone are probably tired of getting yelled at by frustrated patients so they too treat you like garbage. I am talking to a doctor in Mexico that was recommended to me. It will be faster and cheaper to flight there to get care than to keep going into the ER.
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March 2024 by Lynette Wright
It took 18 days to get approval for an MRI that my Dr ordered
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March 2024 by Garret Kruger
Could not get care for my infant daughter. Had to rely on urgent cares for primary care. After switching insurance they want another $1,000 because we didn't follow some process on "page 75" of some document. They don't care about patients, only money.
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November 2023 by Gessika Krieger
I literally cannot get care with this insurance in under 2-3 months without going to the emergency room. All the doctors they say have availability on their site are booked. I've had them for a year and have had to work with a pcp who is monolingual speaker which would be great if I were bilingual but I'm not. Never thought I'd be so happy to go back to Kaiser
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September 2023 by Justin Hunter
Very helpful member portal
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August 2023 by Ellie L
Highly frustrating Insurance Company.Became customers in 2015 when we opened our own company and needed to get private insurance for just two persons. As of August 2023, they still do not have an easy way to automate payments for your insurance.It is not possible to pay for the insurance via credit card, nor is it possible to have it auto pay from your bank account every month. In order to pay for your monthly insurance, you must log on, go through a page of information then each time confirm a one-time payment enter your routing information and turn your account information and then have it process.If this isn't frustrating enough, then when they have website issues they will discontinue your insurance even as the invoice paperwork says you have a Grace period until the 15th. They will decide to change that at will.We pay our bills. We pay our bills on time. I've never had so many issues with being able to pay for a service as I have had with Sutter Health plus.
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April 2023 by Jennifer Cline
The absolute worst insurance I have ever had. I have had this insurance for 2 years through my employer. I love the doctors and nurses. I hate member services. Who the hell is member services? The doctors give referrals to specialists doctors. Members services step in and make it a very,very long drawn out process to get into the referred specialists. When it comes to doctor prescribed life saving medications. Members Services steps in and stops the prescription from being processed and make the doctors go through weeks worth of paperwork. This causing the doctors to beg them to approve the patients medications. This is not pain meds this is regular medication. Infusions for Rheumatoid Arthritis patients is an absolute nightmare for doctors to get approved. It took my last Infusion prescription from the doctor in November to the middle of February to be approved. The prescription medication doesnt even make it to the pharmacy to be filled and paid for without insurance involvment so a person can take there medication and heal. I wated a week for the doctors appointment and now I will have to wait weeks for my prescription that cost me $44.00 through GoodRx app. Because members services blocked the prescription. This does not meet a persons medical needs. I could go Sepsis. In 2 years with this insurance plan of waiting on medications and doctors appointments. I am now at 75lbs. They weight me with my shoes and coat on doctors scale it's 80lbs. My feet, hands and elbow are completely crippled. All of this from uncontrolled Rheumatoid Arthritis and a horrible, horrible medical insurance plan known as Sutter Health Plus. I have never been put on pain meds although I live with uncontrollable pain from all the deformities I now have. My doctor said it would take many, many months for a pain management doctor approval although I am definitely a candidate for pain meds. I have spent countless hours on the phone fighting for my meds, doctors appointments to be approved with no end in sight. This practice should be considered criminal. I think it's time everyone that has the horrible insurance get together and file a class action law suit. It needs to be known people are dieing and losing their jobs be cause of this horrible situation ? If you are looking for Healthcare coverage run before they kill you! This is definitely 3rd world country medical treatment with this Sutter Health Plus plan. Don't put yourself and family through it. As soon as I can get out of the situation I'm heading over to a whole new insurance group.
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March 2023 by Steve Moran
When you get to a certain age Sutter will delay care in what I can only believe is a hope that you will die sooner which will save them buckets of money.If you want to live healthy go some place else.
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October 2022 by Brian Silveira
I hate Sutter health plus! They have obnoxiously high deductibles and charge for PCP visits until you reach that threshold. So if you don't have the money, you can't ask your doctor for a referral. What a ripoff!
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October 2021 by Ruth Werner
I have used Sutter before when I have a ppo with another insurance and they treated me very well. Now I have Sutter Health Plus, HMO. I must say I can not find any difference between both. They treated me excellently !They treated me for cancer and just recently had back surgery, everything and everybody involved was great. Yes, sometimes appointments take time but they were able to accommodate me with another doctor or nurse to see me, even faster when I had another insurance. They have the walking care where you can see a doctor same day if you have something urgent and also the emergency care.I must say I am very pleased with Sutter. Ten stars!!
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October 2021 by Steve C.
Switched from a high deductible Kaiser plan to Sutter Health Plus. Not at all impressed- i have never had to wait to get an appointment with Kaiser, a dermatology referral with Sutter is 2 months out! They also insist on dr visits before theyll do anything (even order up a covid test)…then they bill me $150/ visit. Kaiser isnt great in a lot of ways, but waaaaaay better than SH+
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October 2021 by Tony Reed
I'll speak for myself and my clients. Sutter Health Plus does a great job of following up with their brokers and getting them the resources they need. I was able to get a tour of the walk-in clinic from the regional broker who drove 2+ hours to meet me and show me around.There are so many benefits that SHP offers to their members and I have personally spoken with many internal Sutter associates who give me their time to discuss thoughts and ideas. I appreciate this brand and would be glad to help anyone in need of coverage. Just call 812.870.4882 Tony Reed
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October 2021 by Eve Vuillemainroy
Suffer Health worst insurance carrier ever. This is socialized medicine
