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October 2023 by James Wilson
These folks were very nice and respectful. Our car ended up here after an accident and we had to retrieve personal property and release the vehicle to the insurance company. Our vehicle was owned by a family trust which created problems for release, but the young lady was very helpful and kind. The tow truck driver was great, kind and respectful as well.
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October 2023 by Shelby N.
Our son's car was stolen while we were on vacation. The CHP found the car on 10/1/23, and they had the car towed to Swim's. On 10/2, we called Swim's to find out how much to get the vehicle out of the tow lot and and specifically asked for the price to pick the car up on 10/3 (towing and storage costs) since we were in Seattle and would not be able to pick the car up until 10/3, they said it would be $370. On the morning of 10/3 when we went to pick up the car, less than 24 hours after we called and said we would pick it up the next day, they said the cost would be $560. We asked why they told us $370 over the phone but now it's $560, and they said they put a lien on our car. Are they even allowed to put a lien on our car without warning us? Why didn't they tell us they were going to lien the car yesterday? So in order for them to release our car, we had to pay $560. This is extortion and bait and switch tactics that should be illegal. I have called the CHP, Dept of Consumer Affairs and BBB to let them know this company is ripping consumers off, but I also want to warn consumers not to use this predatory company.
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June 2023 by Taunya Loomis
An amazing experience, fantastic group of people who worked as a team. incredibly professional and hospitable.
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November 2022 by Lee W.
These guys have always been upfront and honest, even recommending against expensive maintenance when a simple solution would work just as well. I have been coming here for over 5 years
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August 2022 by rajpinder k
I called to ask a simple question and was spoken to in the rudest way ever. I’m not sure if they hire just anybody but that lady was extremely rude and should definitely work on her customer service skills. If you don’t like your job don’t be miserable and take it out on others go get a new new one.
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August 2022 by Justin T.
When I came to pick up my vehicle, it was not in its original condition before it was towed. It had been damaged (the front bumper was broken and slightly hanging off, one of the containers for the anti-freeze was completely broken, the front & rear doors on the driver's side as well as the rear bumper had been dented and scratched). No one had informed me of this beforehand and nothing was done about it.
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July 2022 by Julie Morey
They Misdiagnosed the problem with my car and if I hadn’t saw the second opinion my engine would’ve been destroyed.I know that Swim‘s has good ratings and my dad has gone here with no issues, but I took my 2010 Prius and because it was making an odd noise and the check engine light was on.First off it took almost a week for me to get my car back, even though I made an appointment they still hadn’t even diagnosed the problem two days after I dropped off the car. Then they told me that it was an engine problem and they had bought me some time by switching out my spark plugs.The problem was still there though so I checked in with my mechanic at San Diego who said oh no that is absolutely a head gasket issue. I took it to gasket masters and they diagnose the head gasket issue and fixed my car.I spent $300 for not only my car not to be fixed, but if I had not followed my gut, My car would’ve been destroyed.
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May 2022 by Terry Thomas
I've been doing business with them first 7 and 1/2 years and they've always provided excellent service I would recommend them to anyoneServices: Engine repair
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May 2022 by Joseph Martinez
Good family shop with reasonable prices. Not fancy but good honest work
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November 2021 by W Hayes
I recommend that you take your car here to be repaired these are good people and very trustworthy I've been taking my car there for years.
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November 2021 by tony davies
They are great people and I hope to know them under better circumstances. Beyond professional. They truly care
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July 2021 by Stanley Johnson
Nice people
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June 2021 by Aleksey Maltsev
Cool people to talk toAnd they take care of costumers
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May 2021 by Tyra Harper
Friendly people. Very sorry that they have to be the bearers of bad new that is their job ?
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March 2021 by Djfresh D.
Came to fix my trunk . Everywhere else was giving me the run around sand said it would take days . This place had me in and out less then 30 mins.
