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December 2023 by Google user
So I know that the manager and the newer gentleman. Not mentioning any names. Were very upset with me in my boyfriend. To the time we were trying to explain our situation and get phones. Whatnot? This was a very, very stressful situation. I will never go back to again. The experience they told us we wasted their time. We were there 3 hours no, actually 3 and a 1/2 hours. We wasted their time what not they did help in the beginning, but in towards the end they got first rated instead of some things that were unprofessional so. Goodbye t mobile on arden way
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September 2023 by Takiywa B.
I would give zero stars if possible! This TMobile store sold me what was supposed to be a brand new IPhone 13 that come to find out has fake parts inside and they refuse to exchange my phone! I took it to Apple since I have Apple care, and they denied my coverage because they said whoever I bought the phone from sold me a fake Apple in other words smh! Fake parts and missing parts were found during the inspection, and now TMobile wants me to pay a deductible to replace it! On my way to see my attorney!
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July 2023 by Sarah Bear
Kamil and Cortez? I believe their names? Amazing people. Very patient and super friendly. We got such a great deal yesterday. Had a great experience the entire time! Thanks guys!
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May 2023 by Eddie Nash
Michael was pretty cool. Very personable. experience didn’t feel like a sales transaction like most mall transactions feel. Thanks again Mike.
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May 2023 by Michael Higginbotham
World class service! The whole staff really takes care of business! Thanks again!
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May 2023 by Henry Garcia
Really help full , answering all my questions and giving me the best deal highly recommended
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April 2023 by Maine Boxer
Please don’t get Tmobile. I have been a customer for 10 years. I finally decided to leave after so many issues with them. When I came to cancel they charged me for 2 months of services after I cancelled. They didn’t want to refund me my money. They also charged me crazy amount of fees. Please go elsewhere
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March 2023 by Stephanie Noriega
I really hate doing this! But if you go here do not get help from Brandon! I bought an iPhone 14 and when starting the transfer of information to the new phone he tells me that the passcode I entered is wrong and that I need to go to the Apple Store and get it unlocked because there was nothing they could do!!Like I didn’t even leave the store my information was not even in the pones phone yet this was just to start the process! Horrible!
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February 2023 by D Sh
They are giving you wrong information.To stuck you in the dead end.Future you will be in the trouble with T mobile. Ther answer will be . The person was working in the store he is not working with us any more
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November 2022 by Price Johnson
Called to check inventory on a phone. Was our on hold and told they had it. Immediately went in and spent 30 mins getting upsold accessories and watches before they confessed they didn't have it but maybe the 2nd TMobile upstairs had it in stock. The other TMobile did not and said it's fairly common this store fakes inventory checks to get people in store. Absolutely terrible experience.
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September 2022 by Cyle Botelho
Follow up service is a bit debatable. They like to sell and send you on your way. It was a pretty straight forward experience, but there were billing questions that left me wondering about ethics and left me wondering what other options there may be. I worked with one that was good for setting up the accounts. He was arrogant though, but he got it done and was nice to give me an insider discount -though it has taken three-billing cycles to see it home. Other questions about rebates were shoveled under the carpet through sending me to the 611 on my phone. It’s all a bit complicated for the simple-minded, but you should check your bill monthly. Make a change to your account and who knows if the same codes remain. It’s not to be trusted. The experience overall that is. That is why I rate one star.
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July 2022 by Liquid Lolli
SALES DEPARTMENT FRAUDULENT!!!, CUSTOMER SERVICE DEPARTMENT FRAUDULENT. Major accounting issues with TMobile. Do not turn in your phone from mail like they requested. They lost the Phone and charged me! Also, purchasing a new phone, the salesman on phone lied saying on recorded line that all I pay is tax and 50 a month. Got off phone they charged the card the full 1800 for the Fold. Now it has take. 6 months and still waiting on management approval. I will have to bring a lawyer into this because Tmobile has made it too complicated and keeps prolonging the return. They also have admit ful fault. They are a mess guys. It seems like they are trying to get the money back by saying they lost the old returned phone.
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July 2022 by Eleanore Nolan
Excellent service friendly staff Chris at Arden Fair is great as anyone in the store
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June 2022 by Aleksandra Savchik
Got the best customer service from Mahmoud. He answered all my questions and helped with a purchase. Everyone in the store is very helpful and patient. Will definitely come back for more business!
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June 2022 by Ada W.
Super very confusing customer services without any good help, not planing to come back.
