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December 2023 by Jean van Keulen
I am exceptionally pleased with the quality and consistency of services provided by Nick. He is focused, works hard, polite and explains what he did and asks if I noticed anything that needs his attetion since his last visit. He was highly recommended to me by neighbors and I am so happy they did. Thank you Nick for your excellent services.
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December 2023 by Jacy Roots
My technician Michael Heath has always provided A-1 service. I am very satisfied with his level of service.
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December 2023 by gabriela andrews
We we're having lots of ants around our house back October of this year .So we called Terminx & they came out sprayed around our property & even cleared all of our cobwebs. Thank you for a great job .
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December 2023 by Desiree Baer
The tech was excellent did exactly what I needed came in a timely matter would diffently recommend his service thank you so much tony
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December 2023 by Xanthi Soriano
The Terminix team was thorough and followed up as planned. I appreciated their knowledge of the situation and their willingness to partner with other services I had already had on board.
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December 2023 by Angela Frankson
I'm super happy with my home. John the technician is awesome and reliable worker. No more bugs or creepy insects lurking around my home.
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November 2023 by Justine Garcia
Mark, my technician, does an amazing job and is very knowledgable. He has made himself available via phone/text anytime I had a concern/question. Excellent customer service!
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November 2023 by Sol B.
The social media team from Terminix sent me a private message. They asked me to screenshot my Yelp review and forward it to them. I assumed their social media team was like other national social media teams; they were going to take care of my grievances at the corporate level, but I was wrong! I complied with their request and emailed screenshots of the previous Yelp review. They were kind enough to tell me that they forwarded my email to the local management office for resolution. This makes absolutely no sense; I post on a public forum about the ongoing issues, even with management, that I'm having with your organization, and all you do is continue to forward my grievances to a group of people that have made it abundantly clear, they cannot, or will not manage themselves and the local technicians?I texted another Manager yesterday and even a point person in the local scheduling office. The point person in the local scheduling office assured me that my banking information was removed from my account and that I would not be debited for any charge. I have a text message from this individual. The Manager, unfortunately, never called me back or communicated with me at all.This morning I woke up to an email from Terminix that said my account had been charged again! I called the Terminix 800 number that was listed on this email confirming that I had been charged again. I spoke to a nice gentleman who said my refund is being processed and it will take 3 to 5 business days before it shows up with the money back in my account. I asked him if he processed the refund and he said he did not. He said the request went to the local office for the management team to handle!!!!!!! Corporate Terminix has done an awful and horrible job of tying the customers hands and not handling anything at the corporate level! The fact that every decision for the customer that impacts the customer, even in an adverse way, has to be handled by the local management team that cannot, and will not do their job is despicable!!!!!!!Corporate Terminix needs to get involved when issues like this continue to be ignored by the customer but apparently they don't care.
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October 2023 by Sandy Phares
Terminex provided excellent service. They came out quickly. The technician listened to out concerns and explained the process. Since the initial visit they have checked in a few times to see if we need additional free visits before our next scheduled visit.We are very happy to feel big free and go into winter without our usual ant problem.Services: General pest inspection
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October 2023 by Angela S.
Hello Mr. PontonI'm sorry to bother you with this but your managers will not return our phone calls. In August of last year your company came to La Porte, CA on two occasions and performed exclusion, set mouse traps (did not bait them) and sprayed all of the facilities we manage. In December one of your employees came to La Porte and according to your dispatcher, was here for 9 minutes and charged us $500.00. There are two things we find incredible about this. First, 500 dollars worth of work was done in 9 minutes and second, the hotel was encased in snow. It was not accessible!!We have on numerous occasions contacted the local Terminix and requested to talk with a manager. Customer service lets us know each time of your companies protocol of taking customers information and forwarding it to managers who will call us when they get around to it. Since December your managers have not gotten around to calling us back.After the second visit, we requested that we be provided with invoices for each visit. We have yet to receive even one.Could you please have a manager call us so that we can get this sorted outThank youAngela & SteveManagers -Union Hotel & La Porte cabin rentals- 1915 Main St, La Porte, CA 95981(530)675-2860 Office(909)800-0869 Cell
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September 2023 by F A
Everyone associated with business have been professional, friendly and informative. They leave their card so if any new problems ca. call someone that is aware of situation instead of a general office #- super reassuring.Service: Rodent extermination
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September 2023 by Janie Parham
Our terminix specialists Cody S has been servicing our home for almost two years and he makes everything so convenient. He's polite, professional, and always courteous when it comes to my pets.Services: Termite inspection
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September 2023 by Dana Sampson
I got tired of battling ants in my house and hornets in the yard. Since I started using Terminix, years ago, I have never had major pest issues. The times I have seen pests, I call and our technician comes out as soon as possible.
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September 2023 by Claude E.
Paid them to service my office. They stated they came out by the cameras show no one servicing the complex. I get different answers from each person I speak to. Don't do business with this company
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September 2023 by Lisa Martinetti
Not happy with price increases happening without notification. I'm on a fixed income and may not be able to continue. The technician is excellent. This is not a reflection on our Justin at all. He's wonderful!!Services: Hornet & wasp extermination
