-
February 2024 by Zack L.
Terrible customer service, completely clueless. I ordered Valentines Day flowers for my wife as I was going to be out of town. I placed the order 3 days prior. The order confirmed immediately, money was taken. No flowers ever showed up. No call, no text, no email. I called the business the following afternoon (Feb 150) and was told "we don't deliver to that area". Generally if you don't deliver to a specific area, your website is setup to reject the order and simply specify "out of our service area". The most basic feature of running a business based on delivery. The woman was rude and unapologetic. An overall unfortunate experience.
-
February 2024 by Gaelan O.
Ordered 100$ worth of flowers to come today while at work for my S/O and they never showed up. Will be calling tomorrow for a cancellation and refund on my order. Advise you to not come here and look elsewhere. These were ordered on the 5th to be delivered today - Valentine's Day. Thanks guys
-
February 2024 by Joann L.
I wish I came on yelp and read the reviews before choosing this business to deliver flowers. I absolutely do not suggest this place even if it's the cheaper/cheapest option. I ordered flowers for delivery in advance (not same day delivery) and there was no confirmation or estimated time of delivery for the selected date. The whole day went and it is past 8pm and the flowers still have not been delivered. If you already ordered your flowers and you are also worried, you can try calling them after hours. I called them after hours and they said they will deliver in the morning next day and immediately hung up. So I can't even ask them for a refund before they hung up on me. The flowers were meant to celebrate a specific date and for them to not deliver on that date loses the value and meaning of the flowers.
-
February 2024 by Becca Tillson
This shop is amazing. I ordered some flowers online to get sent to an athlete on my team who was at Shriners burn unit. The shop called (2× since I did not answer first) due to me selecting a seasonal arrangement that was not in season. Good thing they did call...through the convo I found out she couldn't have received the flowers in the burn unit anyways. The florist help find something that would work for the situation and did not charge any additional fees. Thank you!!
-
November 2023 by Mike W.
Terrible Service. I ordered through AVA's Flowers. This store picked up the order and did a terrible job. The flowers were short / smaller than pictured and ordered (I paid for the larger model). They were supposed to be delivered by 2:00 PM (Paid a premium on the delivery for that purpose) and they were not. They were delivered late in the evening. Finally, when they delivered the flowers the guy walked across my lawn and the planter box, messing up the Holiday Decorations, instead of using the walkway. Additionally, the message I included for my wife was not included on the card. I do NOT recommend this business. When I called to speak with the owner, she said the delivery timing and premium was not her problem, she received a flat rate of $52 for the order. Check all the boxes for poor customer service: over charged, delivered late, delivered unprofessionally, poorly assembled and not true to the bouquet I ordered and when I call with my concerns, I got nothing but excuses and deflection. As a side note, AVAS FLOWERS on the internet is a referral service with terrible customer service as well. No wonder these people are in business together. Steer clear of these peeps....
-
October 2023 by LambyMew C.
I'm somewhat surprised by the ratings they received because I had a wonderful experience with them. I obtained quotes from three different floral shops, and not only did this shop offer the most affordable quote, but their flowers were also exceptionally beautiful. We ordered over $3,000 worth of flowers for my mom's funeral, and I'd estimate that over 90% of them were stunning. The flowers were delivered promptly in the early morning. I wholeheartedly recommend this flower shop.
-
September 2023 by Snezhana S.
The item received did not meet the item description. First of all the bouquet that was received was 1/4 the size than compared to what was advertised. The flowers that were in the bouquet that was received did not meet the item description. The flowers described said "features alstroemerias, roses, poms and more." The bouquet that was received had mostly lily flowers, my mother is ALLERGIC to lily flowers. In addition, it said that the flower bouquet would come in a basket included. No basket was included in the item that was received, it came in a cardboard box. I am very disappointed.
-
September 2023 by Crystal P.
Wow! My mother in law is raving about how gorgeous the flowers were we ordered. She told me to save this shop because they're the best flowers we've ever sent! Amazing!
-
June 2023 by naomi rose
Very nice customer service
-
May 2023 by Mike
Reached out to them twenty minutes before they closed. I was desperate for some graduation flowers, so I reached out and she was able to make this. Completely loved them and my friend loved them too. Thank you.
-
April 2023 by Priya S.
Okay, here it goes... This place deserves a ZERO not even a star! See each picture and picture caption below for thorough details. My recipient did not receive the flower arrangement that I had purchased on the website. I paid for the premium arrangement. As you can clearly see in the photos, the actual delivery is less full and way less roses than what was falsely advertised on the website. Upon calling the flower shop once in the early morning and second time a bit later in the morning, The lady gave both my husband and I two different times of delivery. When calling the shop lady regarding a refund, she state she will need to go pick the flowers back up... yes, You heard right! She had the audacity to ask to collect the delivered flowers on someone's 50th birthday back. I wasn't going to ruin my mothers 50th birthday over some ugly flowers that were over paid for and falsely advertised so I let it go. The lady was super rude on phone multiple times. She was screaming on the phone and was telling me to count the amount of roses on delivered picture and on the website picture. You can clearly see a huge difference. Save yourself trouble, time, energy, and money and stay away from this flower shop. I failed to check previous reviews before placing my order. It's true, reviews speak volume. Worst flower shop ever!
-
February 2023 by Shawn Bart
Wost experiance ever. Promised my delivery by 3pm and nothing. They say the driver won't answer his phone. Now they wont answer when I call. Worst forist I have ever dealt with.
-
December 2022 by L H
Bad business ethics. Got the run around for a refund as I did not need their services anymore. The lady kept telling me it was my bank when in reality they never issued my refund. What a total nightmare. Don’t do business with them.
-
October 2022 by Thatiana V.
I do not recommend buying flowers from this establishment. I've never been the person To write reviews but I just had to this time . I had called to ask multiple questions before placing a order I read the reviews . I out if the country ATM so I had to place a online order. I ordered The premium flower bouquet with 3 birthday balloons I paid to get them delivered on a Saturday at 7 pm for a birthday dinner before I placed the order I calked and asked if the could do that and the lady over the phone said yes the could that they take orders till midnight on Saturdays o have her instructions over the phone and in the instructions box when placing the order online I even paid extra 50$ to get them delivered at that time fit a birthday dinner they never arrived I called Monday morning and they didn't pick up all day at to blow up there phone until they answered my call I explained to them the flowers where never received she them started to acuse me of trying to scam them started to yell and call me out my name acuse me of lying and then threatened with the police she than hung up the phone. I called and called and called until she answered again I proceeded to ask if they could either refund me my money or resend the flowers . She told me I was crazy and hung up . They person that was receiving the flowers asked the manager at the establishment where she was having her birthday dinner, and there was no flowers sent that day. She also even have them to run the camera to make sure there was no flowers sent that day, and there was no flowers sent that day . I just recommend them not to order from them online maybe doing it in person would be better even though I still call ahead of time before placing an order to verify all my questions and concerns before placing the order online.
-
August 2022 by Regena C.
I would never use this shop for anything. My daughter sent me some flowers for an early birthday on Saturday August 13th. She called me Saturday afternoon and told me to look on my porch as she was notified my flowers had been delivered. I looked and there was no flowers. The flowers were delivered to someone else. Am not sure where they delivered or to who. I received the flowers sat at 5:38 PM. Not sure who delivered the flowers is because all the person did was ring the doorbell and left them on my front porch. Not sure if it was the flower delivery driver or the person who got them by mistake. The flowers had obviously been sitting outside in the hot blazing 100+ temperature because they were half wilted and dead from the sun. There was never any contact between the driver, the shop and myself. No apologies,, nothing. My daughter had called the shop that Saturday and spoke to a gentleman who was rude per my daughter not believing her that the flowers were never delivered. They told her if they found out later that they were indeed delivered elsewhere, they would be sending an upgraded bouquet of flowers which never happened. During the last 2+weeks I have called the shop at least 6-8 times and there has never been anyone that answered and no voice mail to leave a message. Finally today i decided to to leave my review. Neither my daughter or I have received any contact from the florist. Terrible customer service. I would give them a 0 rating if I could.
