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March 2024 by Melissa McKenzie
The general manager at this location lacks professionalism! The way that she spoke to the employee as well as the delivery driver in the presence of a paying customer is baffling. Upon returning the rental, the way that she spoke to me, and addressed me was enough to make sure that I won’t go back to this location!
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February 2024 by Anthoni Ortoni
Terrible experience dirty equipment, cuts and abrasions to the tire, representative seem he was high or halfway under the influence, horrific customer service when calling the store the representative mentioned so its not like we can catch everything, like how do you miss a partial flat tire and a cut to the tire sidewall,
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February 2024 by T L
Place gets a lot of hate for some reason but I’ve rented from here multiple times with no issues. Jennifer was very helpful and friendly. She also worked with me to get a truck the day of moving.
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February 2024 by frederick caskey
I will recommend this to everybody the friendly respectful helpful and very nice and affordable
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February 2024 by Mark Roger
Would watch out for this place. The lady (Jennifer) was either high or drunk and very rude. Rental period is supposed to be for 24 hours. I was just here with my cousin couple days before and had 24 hour’s. My sister went to return and was told her rental period was only until 6:30 that same day( 7 hours total ) and in the “contract”. She ended up not charging us but I will still be cautious and double check your contract.
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December 2023 by Matt Pederson
Horrible placeDo not store anything at this place ever thieves will come by and steal it U-Haul claims no responsibility whatsoever.
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December 2023 by Rae Rushton
Jennifer was super helpful with the situation I had and came up with a great solution that was a win-win for both of us. She provided exceptional service. Thank you!
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October 2023 by Ramonah Raye
The truck drove well, however when I initially returned the truck I was advised that I was going to be charged another $14.95 for gas because it was not filled to the same amount as when I left. After I showed the attendant the picture on my phone of where it was when I picked up the truck, that charge was removed. Then I noticed the charge pending on my bank account was $27.00 more for a Utility Trailer Rental (Which I did not rent). After I called and questioned the additional charge, it was removed as well. I will not rent from this location again since there was not only one but two charges added that had to be removed.
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September 2023 by Joe Saavedra
So I’ve rented probably about 3-4 times from this location. And as a business myself I take customer service as a consumer important. Each time I have went I happen to have to deal with Jennifer the facility manager. I have to say she comes off as snobby and irate all the time. Don’t get me wrong here the trailers weren’t an issue it’s just the customer service. I even attempted to avoid having to do this by just reserving online to not deal with her but still had too.. I don’t know I just think she should work on her customer service to give the consumer a better experience
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August 2023 by Ben Ryan
A+++ customer service. Clean facility, very helpful and has fully stocked supplies
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July 2023 by Stacey Friedman Realtor
I am so grateful for this facility. I had reserved another truck at a uhaul facility off Bradshaw, Tiger Storage. They were the absolute worst. I was able to transfer my reservation here with the help of staff who were just fantastic. They saved my move. I will never understand how people companies like Tiger Storage stay in business. Uhaul Moving and Storage of Mather will have all my real estate staging moves from now on. Thank you.
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July 2023 by David Assaf
I have a feeling the good reviews are fake. This is the worst uhaul I've ever had to deal with. Multiple lost days due to incompetent and unhelpful staff. If you value your time, go somewhere else. Issues every single time.
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July 2023 by R LI
Helpful and friendly customer service, the ease of reserving my truck online made the experience that much smoother, no issues at all for me at this location. Pro Tip: Reserving online prior is the way to go.
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May 2023 by Jeremy
Nothing--the rental agent lied to us about truck availability and said that it would not be possible to extend the rental window for an additional day.
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March 2023 by Amber Evans
Jennifer was so nice, and made it very easy
