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December 2023 by LAURA MONTEIL
Timothy did a wonderful job fixing the cracked lens on my iPhone. He was quick and efficient, professional and personable. I would definitely call on them again should I require their services.⭐️⭐️⭐️⭐️⭐️
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November 2023 by Mary P.
I was referred to this location through my cell phone insurance for a cracked screen. I was told it would take 3 to 5 hours to replace. I was offered a liquid glass to put on my phone to avoid breaks in the future. The salesman stated he puts on all his devices. Liquid glass cost me $40. Less than a week later my phone screen cracked. I made another claim and took the phone back in. Again the salesman offers liquid glass to protect my phone. I told him the liquid glass is what is cracked on my phone which was done 1 week ago. He said take it back and adk for a refund. I tell him, then give me a refund, you are the person who sold it to me. At this time, he changes his tune. States liquid glass is more like a turtle wax, protects from scratches. So I paid $40 for turtle wax on my phone. He did not give me a refund. Do not get sucked in by their liquid glass protectant. I would go to another place for my needs but at this time this is the only place through insurance. Beware!
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November 2023 by Andrea Terry
Charles was great - I had to take my phone in for a screen replacement and they were able to get it done the same day with no hassle. They also recommended a better screen protector that will keep this from happening again. We will definitely be returning!
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November 2023 by Joyce Fudala
Karim was amazing and fixed my sons iPhone 12 efficiently and on time! Thank you for your amazing customer service + getting the work done correctly.
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November 2023 by Mike Martin
Bloody amazing service. Absolutely honest workers, too. They told me it'd be a waste to use them and showed me what my options were. Met another customer who had been here a lot, and they had glowing praise as well. Absolutely recommend going here. The honesty alone is refreshing and worth it.
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November 2023 by Jess C
Scheduled appointment online, which was confirmed however I still had to wait about 30 minutes to check in and learn that they didn't have the part ready after all. Came back the next day as agreed and the screen was finally replaced 3.5 hours later. While having the phone cleaned (particularly the charging port) was a service option available to select online (which I did) they did not clean the phone at all. Charles had initially confirmed this service with me before I first came in at the appointment time (when they also didn't have the part ready), but then a different staff member the next day told me that it was weird that cleaning was offered on the website... They don't do it apparently. However I was still charged $163 for only the labor portion for the one screen replacement.. totaling $230 altogether. Two stars due to the inconsistencies, expense, and disorganization. Yes, staff are nice and friendly at least.
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November 2023 by Bryan Emery
Sir Charles was awesome and easy to deal with. He had a customer that was being very rude and irrational. But he maintained his composure and said his ground and didn't allow her to walk all over him. But still remain very professional. I was impressed with how he dealt with a difficult customer. And then also was able to figure out the problem with my phone and had me come back in a few hours. I received the email and came back to the store and my phone was ready. Very simple and easy process and friendly staff. Thank you!
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November 2023 by Sierra Cook
Truly a zero-star experience. I dropped off my phone and was told the repair would take 5-7 days because they had to order a special part. Called after 3 days to check in and was told the part was on it's way and repair should be done in 3-5 days. Waited another week without hearing anything so I called again and was told they they had never ordered the part and they couldn't do the repair. I understand they can't fix everything, but I was really frustrated that they kept my phone for 10 days without bothering to call me to tell me they weren't going to repair it. Staff were friendly and seemed knowledgeable, but overall going there was a waste of time.
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November 2023 by Marina V
5500 Sunrise Boulevard ,Citrus Heights location.Best customer service I have received so far when trying to find a solution for my phone problem.They saved my data and were able to transfer it to a new phone.They are very respectful, efficient, professional, and were able to expedite my service.Got my phones back with everything recovered and transferred in about 3 hours.
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October 2023 by christina e.
If I could rate 0 stars I would. Came in for cracked lens which was replaced. Since then the same lens continues to crack, likely because they used a cheap product to replace it. Now they refuse to fix the lens again and I am over $200 out of pocket. DO NOT COME HERE.
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October 2023 by m k.
This is the worst repair place I've ever been to. Please avoid them! They are listed as a Samsung repair facility. My phone is under warranty. The power button is broken, Samsung says that's covered under warranty. While bringing it in there, they said "power button isn't covered under warranty" and would also need to replace the screen. So they charged me $260. I called Samsung, they said it should be free of charge!! Complete scammers. Then when I go to pick up my phone they said they lost it. Please avoid this incredibly unprofessional and shady company at all costs! Don't believe them with ANYTHING they say!
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October 2023 by Vince
I hear same-day service can happen, but I got next day which I thought was fast. An Asurion rep. called 20 minutes prior to arriving to my house, was very friendly and quickly repaired my phone in the van. My phone is my main method of communication running my small business so quick and efficient service is key to getting back to normal operations.
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October 2023 by Banu M.
So many pricing issues, see Google for more accurate reviews. They didn't care that Google had a different price, their invoice showed a different price, and that what I paid was a different price. Just sketchy in my opinion.
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September 2023 by Pavan Punnamaraju
Karim replaced my iPhone 11 pro Max battery. He had notified what time he will be here and communicated with me the whole time. He showed up on time and completed the job very professionally. I would recommend Karim for other jobs. Good service!!
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September 2023 by Kayla Williams
Tim B has the best customer service I've seen in awhile. His service and kindness went above what my husband and I expected. We had issues at the citrus heights location and this location fixed a problem that they didn't start. Tim handled the situation with care and kindness & we are so thankful! Thank you Tim B!
