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February 2024 by RustedS13
My hours where cut at work during covid 19 so they offered covid 19 forbearance assistance they said that the money would be deffered when i get on my feet again so i did it and changed jobs i called as they told me to and accepted the offer verbally as they told me to it has been 15 months of applying and accepting the program and they keep telling me that i have not accepted and need to reapply now they said deferral is off the table and they want to modify my loan they constantly hang up on you or lie they tell you what you want to hear so you can hang up be careful with this company i am now getting a lawyer to hopefully fix the problem i also contacted Consumer Financial Protection Bureau incase i am not the only one going thru this
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January 2024 by Pilar Tobias
Everytime I have submitted a loan to them, they have closed them quickly and smoothly.I was a new Loan Broker when I decided to partner with them and their training and help has been greatly appreciated.It gave me confidence that I could be very successful in the mortgage industry.I use them on any loan that meets their criteria.
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January 2024 by Tim Proschold
Great company with an incredible processing engine. They have built an incredible company to make the mortgage process much easier for brokers.
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November 2023 by Jennifer Paone
Heard of them through Radradio and it was the worst experience I have ever had. Phone appointments made by shelby that never happened and no explanation as to why. Once we finally got a hold of someone and started the process they screwed up our paper work. They asked for the same papers multiple times from us and our realtor,removed loan contingencies before the bank said they could and didn't tell us for a week, weren't returning phone calls or emails. I finally got a hold of someone named Joe who tried to fix shelbys mistake and was so nice. Unfortunately, it was too late and our realtor suggested looking into a new lender because in all her years she has never heard of such unprofessionalism. We shortly found out from other lenders and realtors that united whole sale lending is on a lot of "black lists" of who not to work with.Luckly we closed 8 days past our original escrow date and to this day shelby never reached out or apologized for any of it. If ypu go here only work with Joe but I would suggest going elsewhere and save you sanity.
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November 2023 by Melissa Brady
Shout out to the underwriting team: Parker Faubert and Taytum Reed for getting my file underwritten in less than one day! Customer service has been world class! Minna Mathis has been amazing as a rep...can't say enough about your partnership as a MLO! Getting it done in 2023 and beyond!
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October 2023 by MKG Enterprises Corp (MKG Enterprises Corp TPO)
I had the pleasure of receiving a consultation from Todd, and I must say it was truly valuable. His insights into various sales approaches were refreshing and eye-opening. Todd's expertise in recruitment is evident, and he undoubtedly contributes significant value to the wholesale broker community. I highly recommend UWM services to anyone seeking guidance in these areas. Thanks, Todd! ?
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October 2023 by Tevyon P.
waste of time continue your search trust me ! Worst interest rate I ever seen . Have over a 100k in equity I ask to refinance for 30k got down to closing they tried to offer 5k and my mortgage went up 25k. yeah right ...
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October 2023 by Mark Koumelis
I have been working with Dan Amboy on a re-fi and purchase all at the same time.I would like to say that in my over 30 years as a Realtor, I have worked with many loan officers and loan Processors. But I have never worked with anyone like Dan!He was beyond amazing and without Dan we would not have been able to close this transaction his communication patience and knowledge were beyond my expectations.Simply stated Dan was just awesome.
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September 2023 by D'Artagnan W.
I have been a customer with United Wholesale Mortgage for the last 3 year. I never had any issues and all communication has been great but the last 2 months have been horrible. I am particularly unhappy with their assumption loan department. I've given wrong information and communication has been very poor. I'm currently trying to sale my house and they have delayed the process a month and a half. I am not sure what the issue is but I hope they correct it sooner than later.
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September 2023 by george hembree
Had a phone call with Shelby in which he hung up on me. I try and call him back and get an answering machine. I email him and he responds several hours later. Oh sorry my phone died did you still want to talk? Oh no I totally changed my schedule thinking I could have a important conversation with him. I guess you have to be a radio host or purchasing multiple homes for any assistance. Even his helper Will can not respond to emails!Waste of time!!
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August 2023 by Jorge Montanez
Best Mortgage Lender hands down.They have multiple options with great customer service.Helping both Loan Originators and Homeowners.
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August 2023 by Stan Thomas
UWM is by far the best in the business. The communication with all of us was top notch. This was a 2022 single wide manufactured home. Clear to close in 12 days. Thank you Daniel Milan best account executive in the business and Liz Rosalez, Senior Loan Coordinator, and her team. You all get 5 stars.
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June 2023 by Miranda S.
Horrible customer service. They "claim to escalate" concerns and someone will call back, never do, been 2 months now still no call. The moment I can move my loan elsewhere I will. The process to obtain a loan through them is ridiculous and well known from loan officers and realtors when you are having a hard time they auto guess you are going through UWM. That should have told us to change before closing.
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June 2023 by Michael Jensen
Working as a mortgage loan officer for NEXA Mortgage, I highly recommend UWM for many reasons. The entire organization runs like a machine. Every UWM associate I've had the pleasure to work with has been effective, friendly, and generous. Thank you everyone at UWM for your abundance in so many ways.- Michael R. Jensen
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May 2023 by Mandeep Singh
United Mortgage helped us buy our first home. The process was simple and easy, and they communicated throughout the way. Loan Approval came within 2 days of us finding a home. They worked with new home builders to ensure updates were given on time. Even until closing day. We were presented with great home loan options and the overall experience was great. We will definitely recommend United to all of our friends and family.
