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March 2024 by Ember Dione
I've been to this specific UPS store three times since the start of the new year (2024) and every time I have been astonished at how smooth and well run it is! It's clearly NOT staffed at the level it should be, but the ladies who I have seen working here are fast, knowledgeable, and efficient. The Notary is nice and speedy. The amazon returns are a snap. And they are always nice and polite.
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January 2024 by O N
Staff or Owners come and go at this and every location. For this location, the service has always been okay. However, for at least the last 6 months ( I don't go in that often, but go out of my way to use this location) the service has been stellar, friendly, organized and thoughtful. I had an issue (not due to them) and had to reach out to them more than once (again, not something they did) and I was treated very courteously.During the holidays, the entire team was a well oiled machine.Staff got customers in and out in just minutes, even with the staggering lines. They always remain pleasant even when things are hectic. The only negative is, that the staff use prime parking in front of the store instead of the street or elsewhere, limiting the places we can park.There are only about 14-16 spaces for 5 businesses. When it's raining, it's nice to have any spot to park to use a business. If the service wasn't stellar, the parking issue would be a huge negative and would reflect negatively against a store owner or franchisee who allows staff to take up all the parking.
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December 2023 by Bethany Works
I’ve been in twice during the holiday season to send out packages and received excellent customer service each time. The employee who helped me both times was patient and friendly.
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October 2023 by lucas thomas
2.50 per email for shipping label. I will never use this store again.
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September 2023 by Candence Little
I love taking packages to the store. They are very organized and attentive.
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August 2023 by Stephen Mark (borrowedthemoon)
Very helpful, and staff was great. Went for a notary, left with a friend. Recommend this place over others for shipping needs, for sure! Big thanks to Ali, and rest of staff! :-)
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May 2023 by Jennifer K.
I use this store for Amazon returns. Recently I had two pairs of pants I was returning. First they made me buy a box, which never happened with Amazon return before. Then I asked them to double check that I have two items in two different colors. A month after the return, Amazon contacted me saying that they never received one of the pants and that I am being charged. I've never had this problem with Amazon return before so I have to assume that it's the employees at this store or the management. I am very disappointed.
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May 2023 by Colby Wood
Ali was very kind and very helpful with my Amazon return! Very painless experience would highly recommend this ups store!
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April 2023 by Regan Brunetti
Love this place. The staff is always really great. There is a school across the street and a bunch of very inconsiderate parents will often Park in this parking lot while they wait for their kids to get out of school. They can fill up the entire parking lot so that nobody can visit these businesses. Haha so the business is great but the minivan mafia without manners will hurt your parking opportunities at dismissal time during the school year.
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April 2023 by M C.
The staff here is friendly.Helpful & Patient.I feel a lot of these stores are dated and the staff deserves a better working environment.People visiting these stores quite a bit these days they should be updated and a more modern experience but I suppose no cares. Just a thought.
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March 2023 by Janice K.
I had some vital documents to get notarized. There were no problems, went off smoothly and courteously. I really do appreciate good service. What makes my experience nice was the notary/cashier/customer service rep was very pleasant and professional while handling so many customers. Thank you.
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March 2023 by Miah Herrera
Osama and Ali go above and beyond to help keep everything moving. No long waiting with long lines - friendly service with fax and copier. This location is excellent at multi-tasking.
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March 2023 by Summer
Every time I have been here, the service has been great. The only thing that sucks is the parking.
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March 2023 by Fork In The Road E.
Sent a package to LA from this store.My recipient never got the package. My recipients Ring caught the truck on her street but never dropped the package. I have called 3 times and sent messages, the owner, I'm told, is just in randomly. Good luck trying to get the UPS insurance claim.DO NOT USE THIS STORE.
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February 2023 by CHP FNP
Stood in line for my turn and the 2 young men there, one tall the other short were working alone. They were very nice, pleasant, respectful.....till my turn. The short guy looked at me and was soo rude!! "What do u want? I had returns and needed assistance w them. He was rude, disrespectful...talked to me like I had a tail. I'm a 75yo visibly disabled female and alone. No man to stand up for me. I FINALLY received some assistance when the taller, polite well mannered guy came over to help. He was polite and pleasant...at least he had home training and did not embrass his Mother w his behavior. UPS needs to teach their employees old fashion manners before putting them in front of customers. Or UPS needs to put up a sign indicating older female disabled customers r not welcomed at their stores. I've avoided UPS every since as have my older friends and even young friends have every since.
