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February 2024 by Mecca Trips
went in during my lunch break to window shop since i was gonna shop anyway after work.as i was exiting, the security gate beeped. no big deal, i looked to give a courtesy wave to the cashier thinking it would be fine. not one but TWO girls come over to look in my purse. The first girl didn’t find anything(bc i didn’t have anything) and asked me to wave my purse through. it beeps so a second girl comes over and sends her away? She then asked me to then take my CLEAR makeup bag out of my purse and wave that through the gate as well. The makeup bagged beeped and i said it might be my bandage box( it’s metal idk?)The second girl then asked to inspect the makeup bag, and even stared at my pocket until i pulled out my airpod case? The biggest gag was the whiole time i was in the store i had a smoothie in one hand and my phone in the other.I felt so embarrassed, everyone walking in thought i had stolen something-and after i let her look through every inch of my purse, i said “sorry i don’t know what it could have been” trying to ease the tension.Her response ? “well it didn’t beep when you came in”i don’t even think i said anything back. i could not believe she said that.waste of my time and violating, can’t believe the business allows this behavior?
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February 2024 by Aj Dhillon
Horrible shopping experience, the assistant manager was extremely distasteful and made crude remarksWill not be coming here again unfortunately
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December 2023 by Lola NoNo
I call looking for an item,not aware that the store had 5 minutes before it open lady answered sound VERY ANGRY said call BK when we open.I call Roseville the Roseville Urban Outfitters the lady was very Happy to assist me,VERY helpful.Downtown location need customer skills.If you are clocked in on an job you should be working!!! DON'T bite the hand that's feeding you!!
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December 2023 by Seattle Adkins
Expensive.. but it was nice to look around an window shop
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August 2023 by Vikashni D.
Great Customer Service from Angeline (Angelina)! Went out of her way to offer and place an online order for sweater I was looking for, helped me figure out correct sizes, was patient and very helpful. Thank you!
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July 2023 by Joseph Dansby
This store should be forced to change its name to Suburban outfitters. Your store is like chicken with no seasoning
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June 2023 by Esther C.
Friendly staff that said hi and bye to us. They currently have a 75% of sale. There's a lot of clothing in the back and some of their home decor is marked down. Very spacious and clean UO. Also 10% when you sign up for their rewards program with your email.
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June 2023 by nadya t.
Layla, girl you saved my life!!! I was working near by and had an unexpected visit from mother nature that WRECKED my cute little plaid work pants. Panicked and ran over on my break. Layla immediately came to my rescue helped find a cute pair of pants that fit perfectly and were on sale!!! In that moment I wasn't thinking and just needed some clean pants to save my embarrassment. I so appreciate the extra help and kindness! Turned my day around and I walked out feeling cute. Girls looking out for girls!!
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June 2023 by Shalome Whitfield
Very friendly staff prices were great
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June 2023 by Bella K C
good selection plus a lot of stuff to do in nearby including food
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June 2023 by Natally G.
This location has really great customer service. It's a big store and I was able to find some things I really liked. Most clothing styles are definitely catered to a younger generation but there are always some hidden gems for those of us that aren't shopping for the trendy stuff. I'd come back to this location over the Roseville location.
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May 2023 by Anahita Ghassempour
I’m a local, and I go to this store very often! I just purchased some items today, and I was very disappointed by the person’s body language in the register. Even after I paid for my items, she was holding onto my bag so firmly like I was going to steal the items that I just paid for!!! This is very poor behavior towards customers.
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April 2023 by Chef Daphne
They have a great selection of items. I'm very happy with my purchases and looking forward to try more items.
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March 2023 by gale amos
Great service everytime I come in ❤️
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January 2023 by Juan R.
I have not shopped at an actual urban outfitters store since 2015. It's been a busy few years. But I went into the location on J street and it reminded me of how much I used to enjoy shopping there! The store was clean, organized and full. It was super fun to just look at. Even their clearance section was neatly organized and filled nicely. But the customer service is where they shine!I was greeted when I came in, even though they were clearly busy. The atmosphere was just welcoming and it was apparent from the moment I stepped in. I came in specifically for a pair of jeans I saw online that were on sale. I found em! Didn't say they were on sale, but they gave it to me anyway since it was on sale online. When they were ringing me up - they really couldn't do enough for me. They signed me up for emails and I think points? I don't know.... But it came with an additional percent off and, I know it's silly, but it made my day! I got a friendly little text from Urban shortly after about my purchase and I was emailed a copy of my receipt. So. Please shop here. Keep 'em up and open. And be nice to their employees. They are busy and go out of their way to help you. So. You know ... don't be THAT customer. Thanks!
