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May 2023 by Angel Y.
It says the hours are open until 6, but I go and they said they close at 5. None of the employees STILL there were willing to help me either.
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March 2023 by Google user
Frequently out of order. Ate my card 2 times. Had to come back the next day both times for them to retrieve my card. AVOID THIS ATM
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March 2023 by Max C.
Frequently out of order. Ate my card 2 times. Had to come back the next day both times for them to retrieve my card. AVOID THIS ATM
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September 2022 by Ian S.
Travis and Louis showed us what excellent customer service is all about. Being an amputee it took a little extra time time to get to the window. They both were courteous and very friendly. Great job!
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May 2022 by Roy W.
Was in and out in Less then 5 minutes. Employee was very Nice and kind to me. Floor was clean Walls was clean Counter was clean too Got some milk from Safeway after my 2 deposits in the company account. Have a Great Amazing Powerful Beautiful Safe Glorious Rest of the year fill with Passion Appreciate You
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November 2021 by Vince Y.
I have been banking here at least since they opened inside Safeway on Del Paso Rd. I usually use Chase as it was my 1st and main bank and pay most bills with that (but Chase sucks a** -another story with cutting limits on CCs for no good reason). I think I have used this US Bank for 10+ years. It can get very busy and a line usually but last few times there was 1 or none in front of me. Just avoid Mondays, Fridays and 1st of tha month gubbament cheese checks in the mail time and you are golden. Clerks used to vary. Ok to nice over the years. Probably seen well over 100 workers come and go here. But recent years the clerks, male and female have been pleasant, chatty and cordial. I try not to come here much and don't due to the busy location. Nor do I have much bank biz to do here as I do most at Chase. But not a bad bank. I hate greedy banks/fees and their ties to the 2008 Wall Street/home loan greed crisis so I'll tread lightly here and say it is a decent place for your banking needs....
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October 2021 by Analeah E.
Great service! Staff is very friendly and polite. I come here oftentimes to do my everyday transactions and the tellers are very good with their customer service as well. 5 stars I'd give, I can't complain.
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January 2021 by Darci K.
When would not anticipate having a negative experience at a bank. For the most part, most of us are going into either deposit money, get money, or perhaps some other banking needs. I've been to this location a couple of times to take care of some family related business, and each time, the experience has been less than favorable. The customer service is fairly nonexistent... My last trip into the branch, there was no one there, and I still had to wait close to 20 minutes to be acknowledged and helped. I felt like I was an inconvenience to the person that was helping me, which is not how anyone should feel in a place of business. The paperwork that we needed to take care of that I was told would only take less than 15 minutes, and the taking closer to 30 minutes before I could walk out of the door. Add that to my wait time, and it was close to an hour of time, in an empty branch. The attitude of the person helping me, only further my decision do you not want to utilize services here. As if waiting to be assisted wasn't bad enough, there's some strange odor in the bank. I can't describe it, but it definitely is unpleasant. It's been consistent with all of my visits. This is not my bank of choice, and based on poor customer service, I'll stick with what I know and love. This isn't it.
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October 2020 by Eui C.
I went to deposit cash for a family's business account. As I sometimes help out parents to make deposits without any issues at jp Morgan chase. I tried to deposit thru the US bank ATM machine and the machine kept spitting the cash back out. So, I asked a teller if she could deposit for me. I gave her the card thinking that I would have to punch in the pin code for the atm card. Instead, the teller asked me to write the account number down on a deposit slip. As I was about to write down the account mumber, she asked me to show her my ID. I told her that I was making a deposit for my father. And then, she said I have to give her my social security number and my occupation despite that I knew the pin code and the account number. I refused to give out my social security number and she refused service. And then I drove about 25 minutes to another US bank location to do the same and I had no problem because I knew the account number and the pin code. If my father had business with other bank, the drive would have been about 5 minutes. The teller that works there loves giving people hard time to avoid work mess. She acts like a robot answering a phone call and she straight up said, sorry I can't help you. It's funny because I was able to deposit without issues at another US Bank location. Protecting customer's information is good but not when they have all the legitimate information. I now know not to bank with US Bank in the future.
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October 2020 by R D.
Terrible customer service ATM rarely works at 100% then I made my deposit with the teller in person and 3 days later the deposit is still unavailable or posted?????
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August 2020 by Omer W.
DO NOT go to this branch. Had 3 auto loans with USBank in the past 4 years. All paid off within a year. Going for 4th. Rep didn't follow back up. Then they said they entered the wrong info for the loan and would need to do another hard inquiry. I refused. They still ran it anyways. Then again, when I went back to them, they kept delaying everything and wouldn't have the decency to call me back even though everything was approved. They literally missed out on a loan opportunity due to laziness and negligence. I eventually ended up going with Golden One and paying cash. Horrible service. Worst branch ever.
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March 2020 by Chris M.
Made a substantial deposit after selling one of my vehicles , was told my funds were able to withdrawal at anytime since it was just a deposit . Went into my local branch today and was told I need to wait a week to withdrawal . Since they don't have that kind of money "available" and would be best to call the branch where I deposited . That leads me here . Have been trying to find out what's going on or what this branch could do for me . And have not got a call back what so ever . Left a couple voicemails and haven't heard a word . Don't understand how you can't answer the phone all day or return a call . Will be forced to switch banks once I get my money .
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March 2020 by Marleen T.
STAY AWAY! This branch has the rudest tellers around! I have gotten nothing but rude comments that I couldn't do transaction, then on Thursday, February 13, 2020, I went into the branch to make a $600 dollar deposit. Somehow, they lost the transaction! I called on Friday, Saturday, and Tuesday (Monday was Presidents Day). They finally gave me a temporary credit as they said it would be about 10 business days for me to get my $600 dollars! The people on the phone kept telling me they couldn't do anything. I spoke with a Branch manager after numerous calls and about half a day trying to get this resolved! Do not bank here! I withdrew all my money and went to another bank. Just an UPDATE. U S Bank has resolved this issue in a satisfactory manner, Thank you, Cody Bauer!
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January 2019 by Daisy K.
I am a private client membet with U.S. bank and this location is a joke when it comes to customer service. Their assist manager, who is an asian male, is rude and does not know how to provide customer service. Unwilling to assist and help. More importantly, provides rude comments. I will be reporting his unprofessional behavior with their cooperate office. The U.S. bank branches provide much better service than this Safeway location. Turnover rate for employees is very high, which generally leads to poor service. Avoid this location at all cost!
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June 2018 by Mollete L.
I have had an account with U.S. Bank for maybe 8 years. I have never had a problem. This Del Paso Road Location is the closest to me and no problems here either. Everyone is nice to me... no complaints.
