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November 2023 by jon gomez
I’ve been with us Bank for 9 years , this is the worst customer service that I’ve ever dealt with in my whole 9 years with us Bank. Please! Drive the extra mile to go to a different one. There’s is fraud taking place at the , don’t deposit any cash. I lost part of my rent money and they haven’t reimbursed me. I’m jus trying to look out for all those that are already having a hard time financially as it is and can’t afford loss .
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August 2023 by Aliahmad Firoozi
The place isn't perfect. I've never been to a fast bank so slow telling should expected unless your stupid or have never been to another bank.Like most other businesses they would like you too use online services or phone service for quick customer service questions. No company wants to pay someone to just sit there and questions of only a few customers.As far as check cashing goes they are a bank... They primary function is to collect your money and store it, not check cashing. That's why check cashing places exist.
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March 2023 by Marn`i Washington
Shiala provided poor service lied about cashing a check from US Bank.She also wouldn’t open an account either
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January 2023 by Joline M.
This bank sucks , lines move so slow understaffed always inside and atm machines never work properly and except cash
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December 2022 by Stephen G.
Condescending, rude, and arrogant, the employees and the manager are all full of shit. My girlfriend received her first big modeling check. They questioned if it was real and they also questioned if she was really a model. And the lady asking this was 300+ pounds. We been asked to speak to the manager. He approached the glass, looked at the check and laughed.
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March 2022 by Nicholas Phillips
Deposited my check of $6,198.16 $225 of my deposit was made available to me immediately and I opted to have on my debit card. $5,000 and some odd dollars was to be made available on 03/15/2022 and the remaining $600 and odd dollars would be accessible the next day.
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February 2022 by Kaylie Corbella
I've only had good experiences here at this branch and all of them so far after 8 or more years? I like all the staff there and I recommend US Bank to everyone.
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January 2022 by nick foster
I had one of the worst experiences of my ENTIRE LIFE at this bank. My review is too long so I attached a letter I wrote. *MUST READ* - The branch manager is judgemental, prejudice and deceitful.
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December 2021 by Nick F.
On December 25th 2021, I deposited a check from a client (machinedigital.com is my business) into my US Bank Business account via the mobile app check deposit feature. The following Monday, December 27th, I called the US Bank customer service line to inquire as to when the check would be cleared in the account. I was then informed that my account was on a "hard hold" and that US Bank would not process the check due to potential fraud with the deposited check. I was instructed to visit my local "home branch" to speak with a branch manager to get further information regarding what the exact issue was. The US Bank phone CSR informed me that only a branch manager can provided additional information and remove the freeze but it shouldn't be an issue. Upon my arrival to the bank, I was met almost immediately with looks of contempt and greeted with agitated body language. I informed the staff I needed to speak with a branch manager regarding a hold on my account. When the branch manager Wayne Moore (6005 Florin Rd, Sacramento, CA 95823) approached me he did not greet me or make any introduction. A separate bank teller told me he was the manager. After engaging with Mr Moore, I requested some clarity on the hold as well as a solution to process the check I had deposited from my client. Mr Moore reluctantly pulled up my information and without asking me any questions or receiving any additional information he said, "no, I cant help you." Within 30 seconds. I asked him why, and his response was "I don't feel comfortable helping you." I again asked Mr Moore, what was his point of contention in not providing me support and clarity on my account status. He continued to state that "he just didnt feel comfortable." I continued to press for a more logical answer based on policy and not his personal prejudice. Eventually, I told Mr. Moore that it was fine if he didn't want to process the payment. However, I needed the hold on my account removed so I can continue to conduct business. At that point Mr Moore informed me he would not process my request for the removal of the hold either because he didn't' comfortable with me having an account or conducting further business with US Bank. I was shocked and surprised! I asked him why, and he told me that he could lose his job if he helped me because he believes I was aware of the check potentially being fraudulent (btw the check was not fraudulent and was confirmed by City National Bank, from which it was drawn under. Mr Moore and his staff did not even attempt to confirm the check in question, not even once). After that exchange I asked Mr Moore "what specific information, collateral, references or documentation do you need to feel comfortable to offset your lack of comfortability so I can keep my account?" He kept responding "I don't want to help you because when you do it again im responsible for your account and I will loose my job." Basically implying that I was somehow in collusion with whatever the check issue was and im actively looking to scam the bank. I asked him why would he think that and he continued to tell me that he didnt have to explain and im not worth losing his job over. Appalled with his defaming of my character and unprofessional answer I started to record and captured a brief moment of the exchange. Mr Moore had the audacity to say that people "like me" come in all the time with fake checks, which is a completely unprofessional and biased character assessment purely based my appearance. Also, I am on phone record via US Bank customer support line audibly emotionally distraught over the incident and extremely frustrated with the sheer audacity this branches actions towards me. Essentially, Mr. Moore was placing blame on me, the customer for whatever issue US Bank had with the check. He also refused to tell me what the exact issue was as well. He was unprofessional, rude, prejudice and he lied which is all negligence. I experienced extreme emotional distresses, pub
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September 2021 by ANGELA McIntosh
Trash. Worst bank I’ve ever used
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March 2021 by Whistle Blower
There was a long line and yet there were only 2 tellers working...
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January 2021 by Susan Corbin
This is one of my bank branches. It was pretty crowded today though.
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October 2020 by Felipe Arreola
45 minutes wait, two tellers, big line outside, teller went to break leaving onle one teller for twenty people, waiting on teller more than 15 minutes. Same of Wayne Moore manager.
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June 2020 by w0858402 work email
Refused to start my $300 bonus checking account i received in my E-mail. Citing I can do it online.5'8, 20ish, skinny white male with brown clean cut hair.
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March 2020 by Mercedees Edwards
DO NOT waste your time coming here! I waited 30 minutes to see an accountant when there where four present but only one was working with a customer. I tried to close my accounts and open new ones (personal reasons) and instead of closing my accounts and transferring the money to my new accounts like I was told they did, a hold was placed on my savings account and I could no longer touch the money in there. My other accounts were not closed even though I was told they were. A couple days later I called this location to receive assistance and I was put on hold for 30 minutes. I hung up and called again and it had been 4 days now and I each time I’ve called I haven’t gotten through to anyone. This location is not convenient for me to drive all the way down to simply because they’re deciding to not answer the phone. I need to access the money in my account TODAY and for whatever reason they decided to put a hold on it for the next 3 1/2 weeks. I’ve gone in to other locations and called the customer service number and they apparently cannot help me- only this location. DO NOT GO. You have been warned.
