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January 2024 by No U
Honestly this location works and haven’t encountered any major issues in the past few years, but there are a few hiccups:* Lines get to get long so come at non peak times* Use the self service machine whenever you can so you don’t have to wait for the line* if you are shipping packages like most people waiting in line: print your own labels using pirate ship at home to ship packages and avoid the wait!* I used to worry about my dropped off prepaid package getting stolen but now there is a secured drop off bin in the lobby. Very handy* if you are one of the special people sending registered or certified （had to do that sometimes myself) than I feel very bad for you than you need to wait!
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January 2024 by Zubeda Khan
Customer service is horrible The guy with the glass and beard thinks he is too good but zero experience. They should train their staffs
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January 2024 by Z K
Don’t go to this location please go to the other locations they are much better. The workers seriously suck except for the black lady who wears a queen mask I don’t know her name but she is amazing and much more helpful than the other workers who don’t even know how to advise the customers with the best options. The man is the is really rude and gets upset with even the littlest details. He is the worst at helping you, he gave me the most expensive option for shipping my package and not only that but he weighed it more than what my package weighed. I shipped it at another location for only $7 than $91 he charged me. And not only that I went to get my refund and they said I could not get a refund because they don’t do refunds and not only did they not mention it to me they said the policy is on the receipt and I should’ve read the receipt like everyone else, like it wasn’t his job to tell me while doing the refund, so bad news for anyone who can’t read English. I don’t know what kind of policy they have? A stealing policy because why could I not get a refund of my hard earned money not did they not shipped my package they didn’t give me the label so why keep my money if I didn’t have any money would they have gone ahead and shipped my package for free? No, then why steal my money?This is ridiculous USPS should do a better job at training their workers how to handle returns so people like me don’t have to lose their money.
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January 2024 by 0MissElizabeth0
No one at this office knows WHAT their job really is, or how to do it. They just know how to pass the blame for their mistakes and shortcomings and straight up Lie to postal customers. I paid for Mail Forwarding that has failed several times and they just make excuses every single time. DO BETTER.
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December 2023 by Larry Jackson
Self serve kiosk for packages saves time.
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December 2023 by jmontemayor85
They said they attempted to deliver package but left a notice instead. But there was no notice left on my door and I have cameras and no one attempted to deliver anything. This post office and their mailmen are trash. Crappiest USPS branch I’ve ever been to.
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October 2023 by Johanna Jamila
I’ve waited way too long for them to open the door for anyone and nothing! Standing in line for 35 minutes because my mailbox has been broken since May so I have to wait for them to come to the door but no one has or will or tried to help
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October 2023 by Tajinder Kumar
I waited one 35min, for one package to pickup and no one answered there were 5 people in the line and two left. Poor services ever.
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August 2023 by Ashmita Maharaj
Jennifer was an excellent worker and helped me get stuff done!
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August 2023 by Pao Choua Lee
This postal office should not called United States Postal Service. It should called Employee Postal Service because people working there is rude as hell. A lot of people going to that place didn't get to solve their problem.
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August 2023 by Lee Xiong
Don't ever go to this post office. Worker from this location is rude as hell. They think they are so perfect and talk with customers with no respect.
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July 2023 by Angel Taylor-Craig
They use to have excellent service, the last handful of times I've come to get my mail or package the lady at the window she doesn't give me all of my things or she gives me other people's I'm absolutely convinced she doesn't read very well
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July 2023 by Johnson Hoàng
I'm rating this place a 1 star on july 14 2023 appx 12:13Pm i went to this usps on brookfield dr i went inside they seem to be friendly when i said hi how are you but a old guy with the glasses doesn't seem to be ok i ask them if they have a box that can fit my iphone and he said no i was like ok and i ask them if there any package that can fit my phone and they said yeah a 8x8 and do i ask him one more simple question do you know where i can find a box they said staple and i ask them do you have 8x8 by any chanse but they didn't seem to understand so they took out a measureing tape i was like no ik what 8x8 is so i ask them where do u guys put it and he just go and he screaming go and said oh lord in the background so i went to look for a envelope if they have 8x8 so then just left the place an went to staple honestly they have a terrible terrible customer serivce and not being respectful mostly teens and elderly this place should be shutting down or fire these employee for not doing their job properly
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June 2023 by Jordan Colvin
Genuinely infuriating that they leave you a number to call back to but the refuse to pick up?? How does that make sense, there is no way in an entire hour that the call was not picked up. It's just a major inconvenience to be honest don't waste your time calling just go to the place and demand answers.
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June 2023 by Soana Taifane
I sent a small package last week and it was $9.95 w/taxes it was $11. I checked my account over the wknd and noticed I was charged $30. I have been trying to get through but the automated system doesn't allow any options to take care of this charge. After saying agent for so long, it finally was going to send me through until it said unfortunately our office is closed right now and the line disconnected. Clearly the office is open. So I guess I'm going to have to make my way in even though I'm here on vacation smh
