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June 2023 by Marc P.
Dope store with very friendly workers and amazing original products and services. I definitely recommend it
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April 2023 by Jacq Osborn
Super impressed with the customer service! Well staffed and very professional!
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April 2023 by C S
Love this store. Victor and Maya are the best!
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March 2023 by Amber Fonoti
Came in to buy my toddler some shoes and an associate by the name of Daniel D. Was the one whom assisted me. He was extremely kind and very pleasant. He not only interacted with me but also my toddler.I came back a couple weeks later and returned one of the pairs of shoes he had helped us pick out and he was there to help. Again extremely pleasant and had the same upbeat attitude. I am currently 9 months pregnant and annoyed at almost everything but both times I left vans store his positive energy and spirit left me feeling full. Thank you Daniel you have made both my experiences with you amazing. Promote that guy! He is awesome.
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February 2023 by Kris M.
My Favorite shoes are Vans I recommend everyone to go Van crazy my wall is full now so I guess I'll save some for other people to buy
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February 2023 by Victoria Homdus
Go there do not order gift cards online I'll never get it
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February 2023 by Jen T.
REI, the girl who works at the counter has the WORST ATTITUDE ON EARTH! She overcharged me $59 for something that was $49.99 WITH THE PRICE TAGS ON THE CLOTHS! Instead of apologizing she stood there with a big damn attitude and took hella long counting my money, THE WORST SERVICE BY FAR, she should NOT be in CUSTOMER SERVICE AT ALL.
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January 2023 by Google user
I had not been to the Arden Fair Mall in years! Needed to exchange a pair of Vans skate shoes I ordered on line. Loved the look and style, but they are cut differently and were too snug. Wandered into the Vans store on the 2nd floor of the mall toward Macy’s. They were very busy. It took a few minutes, but a young man greeted me and I told him what I needed. He brought out two pair of Old Skool shoes for me. I tried them on and went with the black/white ones after he was nice enough to pull another pair in a different size for me. He took my shoes up to the counter and told one of the clerks that I would be waiting. He got to me pretty quickly and even the manager came over to assist him with the exchange. Even though I ordered on line, there was no problem returning in the store! I will be back in the future!
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January 2023 by Cynthia L.
TLDR: Go to zumiez!I was in need of a truck for my skateboard, I went into the store and found the part I needed priced at individual sale. The store clerk and manager told me I had to purchase a pair and repeated themselves after I asked why they are priced for individual sale. Anyways, they refused to explain or look further into the matter for me not sure if this is all vans but I DO KNOW that ZUMIEZ next door sells individual trucks as priced.
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October 2022 by Ventura94 flores
Customer service at Vans in the Arden mall was very unpleasant and just flat out rude. The worker that I asked for help from kept bringing us the wrong things and insisted that whatever she was bringing to us was what we had asked for. Fortunately, we did find what we were looking for. I don’t expect to be catered to by any means, but I also don’t expect to be treated poorly either.
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September 2022 by Tom Guarnera
Been wearing vans since the mid 70s. Needed a pair of "dressier" looking shoes so my daughters took me shopping. Ended up with three pair.
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September 2022 by Connie Garcia
Great store helpful & patient staff
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July 2022 by Bernard Auger
I had not been to the Arden Fair Mall I’m years! Needed to exchange a pair of Vans skate shoes I ordered on line. Loved the look and style, but they are cut differently and were too snug. Wandered into the Vans store on the 2nd floor of the mall toward Mac’s. They were very busy. It took a few minutes, but a young man greeted me and I told him what I needed. He brought out two pair of Old Skool shoes for me. I tried them on and went with the black/white ones after he was nice enough to pull another pair in a different size for me. He took my shoes up to the counter and told one of the clerks that I would be waiting. He got to me pretty quickly and even the manager came over to assist himwith the exchange. Even though I ordered on line, there was no problem returning on the store! I will be back in the future!
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June 2022 by Rosita Radillo
expenaive amd not much of a variety. gave a 2 because customer service was great
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April 2022 by Holly Sherer
Was here last Tuesday (3/22/22) and the young lady working came right up to me and started offering her help (I think she knew I was struggling with decision making). She searched the back for a pair of shoes I desperately wanted and they (the employees working) all thought they didn't have my size in stock. She didn't give up (although I was certain after hearing 3 other employees state, that I was pretty much S.O.L.) AND SHE FOUND THEM! ?? super sweet girl. Wish I could caught her name. Overall, good experience and I left with 2 new pairs of shoes?
