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June 2025 by Dave Vandiver
Never again
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May 2025 by M R
Manager was rude and suggested I make an appointment because the store was packed.
5 mins later I was being helped. The lady kept talking to me about money as if I had no money. Giving out the door prices before proceeding. The icing on the cake was somehow my account was marked as fraudulent so they said they couldn't help and didn't help even though this a Verizon direct store. There was no phone number given to me to call or how to clear up the issue.To add salt to injury they said they couldn't help me data transfer when I specifically said I don't even have the phone and never even asked for that service.
I ended up going across to Best buy and just buying a Samsung s25 ultra factory unlocked.
Verizon coverage is superior and that's the only reason I'm with them. Next time I'll just use telesales
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May 2025 by Jose Olmos
Good help.
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April 2025 by Hnadi Abokuaidr
Really bad service
They don't even smile or welcome the customers it's such horrible experience and 5 lines leaving after this smelly Indian experience
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April 2025 by Nam Nguyen
Super slow, and it's Wednesday at 1 pm. Needed to drop off a trade-in, used their check in system, and waited over 45 minutes, just to drop off a trade in. The kicker is, white lady came in with same request, went to an associate, and got it taken care of. I saw that, tried the same, the associate clicked on the check in system and told me I was second. That's implicit or explicit racism, either way, totally wrong.
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March 2025 by Jym Schmidt
Marco was amazing and made it so easy to replace my phone! Thanks
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March 2025 by One love
I came and checked in an it was fast. Customer service was fantastic. Definitely coming back in the future thank you Tyler
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July 2024 by Michael Breen
A good store run, the staff are very helpful when not being run off their feet. The fact they are always busy shows customer confidence.
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June 2024 by Arnaldo Morris
Some how
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June 2024 by Matthew Mason
Not enough "genius" working, Lack of chairs. I ended up sitting on the child chair at the kids table.
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June 2024 by Ching Chang
I went into the store cause my 5g was down. After they did something’s they gave the phone back with no internet or call service and told me there is nothing they can do to fix it I just had to wait. They seemed not to care one bit about inconveniencing a customer. I will not revisit this store again.
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May 2024 by T. Garcia
Amar is the man! Fernando originally helped me assess my situation. After mulling things over, I decided to just get a new device and join the Verizon train. Amar took things from there and made the entire experience smooth. He answered all of my questions, has extensive knowledge on products, policies, accessories, and is just an overall very helpful. I appreciate his time and hard work in getting me in and out within a very timely manner!
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May 2024 by AJ
I was having a tough time processing an insurance claim on my phone and Kailee made it look so simple and easy. She was also just super pleasant and easy to speak with. Verizon needs more employees like her.
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April 2024 by Glorilie Gonzalez
I went to this location yesterday & was greeted by the manager Mikey. I told him about my issues with the brand new phone I purchased with Verizon online & he was quick to find out what was wrong. He worked with me to get me started on my brand new phone & made the whole process very easy. I finished getting checked out by Andrea & setting up my new phone. Great customer service & I left very satisfied. Will be coming back to this location & referring friends, too!
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March 2024 by Theresa R.
ABSOLUTE-ly I had the best experience yesterday evening with this location/FERNANDO directly across the street from Arden fair mall. FERNANDO Was amazing patient I cannot say enough about this employee. I hope he is well taken care of and Verizon is very fortunate to have such a great young man working for you knowledgeable kind patient Theresa Rogers 916-599-8557
