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March 2024 by Katie Souza
I've gone to this pharmacy on and off through the years and most recently noticed the customer service has gotten soo bad. Today I had a question regarding my online order and the pharmacist got very upset with me. It was only 30 minutes after they opened and she was already short tempered. I'm not sure what I did that deserved such an attitude, but I will not be going here again.
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October 2023 by Glenn T.
I'm going to stop using this store because it's filthy at the entrance with trash cans overflowing. Also it's seriously understaffed. Twice I've tried to wait in line for their one cashier with a line backed up with 10 people waiting. This was a beautiful store when the community voted to have it rather than a McDonalds. The store is often full of customers. But the management is over their head with no real management ability at all. I'll be going elsewhere from now on.
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September 2023 by Hoai Nguyen
Walgreens Pharmacy is a trusted healthcare destination, offering prescription services, over-the-counter medications, and wellness products. With thousands of locations nationwide, it's committed to providing accessible and reliable healthcare solutions for individuals and communities.
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July 2023 by Brianne S.
I made an order for a canvas of my art piece for a friend's birthday last week and it was ordered for same day delivery but I was told that it wouldn't be ready until Monday so I waited even though my friend's birthday was that weekend. I figured his birthday present would be fashionably late. However when I went to pick it up on Monday it wasn't ready because they didn't have any canvas paper I was told that I would get a call and my number was taken for the next day to tell me whether or not they got the canvas paper in. I never received a call on Tuesday so on Wednesday I gave them a call in the afternoon and was told that the canvas paper was not coming in and they didn't know when it was going to be coming in I asked if I might be able to get a discount Due to the inconvenience and it's not being ready I was told no and offered to go to another Walgreens or to cancel my canvas. I chose t to cancel my canvas. I ended up ordering an 8 by 10 print via the app yesterday and when it came to my email it was again stating that it wasn't going to be ready until the 19th which was 5 days from now. I called customer care and was told that they couldn't tell me anything about what was going on in the store and I had to call the store so I called the store and the girl told me that yes they have 8 by 10 papers so it will be ready today when I picked it up when I came in I was looking for a waste basket outside of the store so that I could throw away a can that I had and I couldn't find one so I asked the clerk behind the counter if I could throw something away in her trash can and she told me it was full. So I went outside and I took a picture of the outside of the store and I also took a picture of the can that I needed to throw away on the counter at the photo department she saw that I was taking pictures and came and asked me if she could throw away my can. Able to pick up my photo but I am never going back here again. I'd rather drive further and use a different establishment even though this one is right around the corner from my house. Very poor Customer service.
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July 2023 by Scott F.
Not a very good Walgreens. Took me awhile to find a product I wanted to buy because no one was around to help. I came here because on their website it listed some stuff cheaper than other places. Don't think I'll go here again even if I desperately needed something.
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June 2023 by Steve M.
I have never been in this Walgreens store and felt like was a valued customer. I see employees standing around in pairs chatting. One in particular by the photo department I've never seen actually working. He's on his cell phone. The cashier/checker is totally disengaged. I sense she would rather not be there at all.....no greeting, no may I help you, no thank you for shopping. Clearly the employees have issues, but in the end the RESPONSIBLITY falls on the STORE MANAGER. This particular store is in my neighborhood and I'd really like to feel comfortable using it for prescriptions and misc. OTC drug purchases. If I'm in a hurry I'll use this Walgreens location. I moved my prescriptions to a nearby CVS. They are not great either, but better than the Florin Rd Walgreens!
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March 2023 by Google user
Used to have a public restroom while I grab something to eat. Employees would not allow access and doors now have code. This legal? Cant shop here any longer without this service.
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March 2023 by elias f.
Staff are severely undertrained. Took 3 different managers to be able to load money into a card, then a cashier tries to tell me about " store policy " when I've done this hundreds of times In different Walgreens and have always dealt with the manager. Would not recommend if you need fast- friendly service.
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March 2023 by Gnarly Pool Care
Used to have a public restroom while I grab something to eat. Employees would not allow access and doors now have code.This legal? Cant shop here any longer without this service.
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January 2023 by Denise S.
The worst. Used to have Cathy on Mack Road..she was 5 stars. They closed. This new WG sucks. No bathroom in store. Mess up prescriptions 50% of the time. Have had to return 3 times for a prescription that was supposed to be ready. Would not recommend it if you can avoid it.
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October 2022 by Justin Mendoza
Alexandra and her team at store 10716 are hands down some of the very best that Walgreens has to offer... when I go into the store I'm greeted by name... whenever I have an issue with coupons they correct my problem in store and even though I know I come in late around closing time they still take care of me....Alex your leadership skills are to be commended as like it was said in the movie Remember the Titans..."Attitude reflects leadership captain." The pride taken by the staff in the store shines through their attitudes and actions... There is a store by my house at 24th/Florin but I go out of my way to shop at Riverside because of the excellent customer service I receive each and every time...I would like to personally thank Marlena, Brittney, Alonte, Aaron, and Shani for always going above and beyond in exceeding my expectations even though I know I can be pain to deal with at times...This is hands down the best Walgreens in all of Sacramento!
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September 2022 by Karen C.
So horribly understaffed ik the pharmacy I don't even know where to begin. Suffice to say, go elsewhere
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September 2022 by CJ B.
Unorganized. Needed to use the restroom, but apparently not for customers. Lady was rude. So, put back my stuff and peace!
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September 2022 by Levii T.
Online pick up took awhile to get ready about 2-3 hr before getting an email confirmation for pick up. Pick up was confusing as I couldn't curbside parking for pick up so I went inside to the photo center area for pick. It also took awhile for someone to get my order ready about 5 minutes. It wasn't too bad but I went to two other location and I'd say this is my least favorite one due to the fact that they are somewhat slow at processing things. It won't stop me from making future purchases for pick ups though.
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August 2022 by Patricia W.
I love this Walgreens! I was going to have to pay several hundred dollars for my dogs prescription for seizures. They recommended their Prescription Savings Club which brought the price down to under $100. I also love the convenience of picking up prescriptions from the drive up window. Everyone in the pharmacy I have encountered has been extremely kind and professional.
