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June 2023 by Rich R.
The line getting out of the store was held up by Walter who had to check my receipt. awful
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June 2023 by Ingrid C.
I mean Walmart is Walmart but this one is terrible. You can't return anything, you MUST have the receipt, due to so many people stealing things they have a receipt only return status. Can't wait to move me and my kid out of this neighborhood. South Sacramento is going I mean GONE downhill.
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May 2023 by Ven R.
Wow low ratings? Wth My first time here due to traveling/vacation I'm normally from the 209 and familiar with Sacramento. At moment I'm from LA.... But this is the biggest Walmart I've been to. I was getting laundry detergent to go to the mat. I told my kid let's go to the toys wasn't expecting anything and behold right before my eyes. #squishmallows Pokémon squishmallows. I was literally screaming inside my head with joy. I've been looking for these forever. From the south to the mid and apparently I had to go more north. Thank you Walmart. The store is huge and very clean. I see there's more registers as well. Self checkout on both sides not being used. I'd def come here tho again. Understandable why things get locked if ppl are giving this store low ratings it's not the only Walmart these days ppl steal and shame on them for doing bad things. But other than that great atmosphere.
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April 2023 by Karen M.
I went to purchase a Carpet Cleaner and found a Bissell pet remover one that was on the shelf and the price tag underneath it said $99.00 so the lady came to get it out of the case and I told her I wanted that one right there for $99.00 she got it out of the glass case and took it up to the register when it was finally my turn the girl says do you want the warranty that goes with it so I said yes she then says it will be $337.00 I said no no no that's not was it cost I told her it was $99.00 but the register said $299 she said there was nothing she could do because it was almost 9 pm. The only thing I could do was take it to customer service to get my money and she told me it would take 5 to 7 days to go back in my account. And I'm pretty damn sure if the sign says $99.00 it should good and well be $99.00
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February 2023 by Arthur M.
I love my neighborhood Walmart super center. it's about a 4 block bike ride from home. Checkout lines are always long so I use self checkout. Stay blessed y'all .
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October 2022 by Stephanie P.
There are a lot of people working!! But to ask most of them, they'll say" I don't know" or, " I'm new here". Or, " that guy over there will help"At the checkout, the EMPLOYEE is scratching and picking at some rash or issue, on her arms!!! Bug bites? Scabies?? Idk. I'm glad they have jobs, but seriously, they look like they all need help, medically, etc.
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July 2022 by Sierra S.
**DO NOT BUY THE BOXED MATTRESSES !!** My roommate bought a mattress in a box from the Walmart located in Florin on July 14. Almost 24 hours later she discovered bugs all over the bottom of the mattress, and bites all over her. We went to back to walmart to ask about to to refund, and we had to bring the product back to them, they didn't care at all about a big ridden mattress entering their store at all, and demanded we bring it back in order to get a refund! We had to spend over $60 hauling the mattress back to Walmart, since it was absolutely infested with bugs and couldn't go into our cars without further spreading these bugs. The manager Vanessa at customer service was incredibly rude and unhelpful, she even hesitated to answer if this has happened before! Perhaps this Walmart is selling returned mattresses, which is absolutely disgusting! This Walmart is okay with selling products with bugs and introducing bugs into their establishment! It's been very expensive and time consuming to get rid of this problem, and it's still an ongoing problem for us. Can't believe walmart is okay with selling bug ridden mattresses.
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July 2022 by Dejah I.
We went into our local Walmart and purchased a portable air conditioning unit worth $232 but once received we realized it was incapable therefore we went back to the Walmart store to exchange for an ac unit that worked. When exchanging the Walmart associate told us the exact steps to take in order to return the ac unit if intended after. Two days after the exchange we decide to return the ac unit due to inactivity all around and with both receipts still in hand the customer service representative would not take the return for store credit gift card as well as being very unprofessional with us when we asked for further knowledge on why we weren't able to bring it back when the previous Walmart associate told us exactly what to do. I was just very confused and needed more information and the associate who told us he was manager definitely didn't act like a manager his name was marquis from the florin towne center Walmart center in Sacramento California. It very inconvenient especially with the price of the ac unit we purchased we are just not sure why we aren't even able to return and receive store credit for All of this situation. Very dissatisfied with the all over customer service both time with both representatives
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June 2022 by Me N.
WORSE WALMART EVER! The line for the money center can be out the door and STILL WILL ONLY HAVE 1 Person at the register. There's all types of employees walking around but got a LOOOOONG line at the money center and have 1 person at the register. POOR MANAGEMENT
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June 2022 by Scotty R.
Better than going to Tijuana I suppose,Maybe? I try to get in and outas fast as possible. Staff: Not really helpful.
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May 2022 by Monica S.
This is my second time ordering delivery from the store. Items are always missing and my deliveries are always an hour late. I called for a refund today after I received my delivery order for the items I was missing and she did not refund everything that I did not receive I'm still missing three items which totals up to $32.89. I received $81.01 for the other items that I didn't receive. Customer service tried to call The store on Florin Road to just have it re-delivered but they didn't answer so they just went forward with the refund. I ordered from Florin Walmart because it's closer to my house, and I thought it be better so the driver wouldn't have to drive so far.
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May 2022 by Strange N.
Walked in today because I needed something but they didn't have it so I walked out and the security guard just followed me all the way even outside. Like I get it, it's your job but there are times when people walk in and they don't want to buy anything no more. Can you not make it obvious?
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May 2022 by Jaime H.
Horrible costumer service. Been waiting to buy a carpet cleaner. 2 employees pass by without keys. Said they we ll send somebody and its been 30 min.
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April 2022 by Sarah M.
Had to go here because it was the only Walmart in the area that had an item I need, and it was awful from start to finish. I ordered a poster frame with my order, and was worried that the woman who loaded my trunk put a bag on top of it so I immediately opened the trunk and looked at it-- she had given me a completely broken frame (the bag had air fresheners in it, it didn't break the plastic frame; clearly it was totally broken way before a paper air freshener was set on top of it). It was also the wrong size. When I grabbed it and started walking it to the front of the store she looked at me with this bizarre expression; clearly she knew she gave me something completely broken, and very clearly did not care and had no intention of helping. She also made weird and shifty eye contact when I finally came back with the right one, indicating again that she intentionally gave me something broken. When I went to exchange it it was a hassle and I got the wrong refund amount on a gift card and had to just go locate the item myself and buy it again and pay the extra amount I wasn't properly refunded. Just do yourself a favor and don't go here.
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April 2022 by Jonathan C.
Mr Chao just walked to front door at 10:19 pm on a Friday night and was refused entry because they said they were closed, even though the posted sign was 11pm. Mr Chao was super annoyed that he drove 15 min to this location, yet wasn't allowed to enter to pick up the 1 item he needed.