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September 2023 by Omar Thornton
MAGNIFICENT AWESOME SERVICE
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April 2023 by Linda M.
I'm sorry I ever opened accounts here. The will not answer the phone during the day. What kind of customer service is that. I'm moving to a smaller local bank.
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November 2022 by Matthew Z.
Just a heads up! This branch will steel your money!!! Brought in $1500 that I got from a different bank that was already tested by a counting machine to make a credit card payment. They told me one of my $20 bills was fake and kept it and thought it was funny. Would not even explain. They told me I can go ahead and call the police. They have been reported FTC
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November 2022 by N/A
These bank tellers at the front desk need more training. Every single time I walk into this location, I walk out and drive to another location. The line is always long and they take about 10-15 minutes to help every single person out. Don’t waste your time. Go to the Wells Fargo location in Greenhaven.
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November 2022 by Charles L.
Very sad here the management is very unprepared for what goes on around here always wanting you to use an ATM machine for everything because they have one inside and outside meaning they don't wanna do anything themselves
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October 2022 by Sara L
These bank tellers at the front desk need more training. Every single time I walk into this location, I walk out and drive to another location. The line is always long and they take about 10-15 minutes to help every single person out. Don’t waste your time. Go to the Wells Fargo location in Greenhaven.
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September 2022 by louie villegas
Fast lines great service ? just down the street from house
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May 2022 by Olivia Maric
Tried to open a checking account, waited in the lobby, was told to go up to the teller to give my information so someone can call me the next day to make an appointment. Did that, provided my information, which was written on a post-it, and I never got a call back. What a weird system. Instead of giving me an appointment then and there, they made it complicated and lost my business.
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August 2021 by Allen Lloyd
Rather not
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March 2021 by Dee De B.
you walk in with an appointment and they tell you that they don't see it, you show the emial that you recieve from wells fargo bank and they still say the don't see it...where the heck is the person in charge of this bank!! omg!
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February 2021 by T H
I've always found this branch to be very professional and helpful.
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January 2021 by Craig C.
Went to this branch to get a document notarized. There was one other customer in the bank and they told me I'd have to make an appointment, which was just 30 minutes away. They told me I'd have to wait in the parking lot and they'd call me when they were ready. Fifty minutes later the bank notary called me and said that I'd have to make another appointment several hours away. I looked I. The bank and there were no customers! I could t believe this branch couldn't take 10 minutes to notarize my document. Terrible customer service! They use my money and pay me practically nothing. They have lost sight of who works for who.
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January 2021 by Spencer Powell
This place does not get enough credit that they deserve. I need to fax some things to correct some issues I had. The lady said I needed an appointment and told her about my issues. They were understanding and tried to help my issues.They were very helpful and superior customer service and helped me right away. If I ever have a problem again, I will be going to this place. :)
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June 2020 by Love F.
This location has a horrible Branch Manager, Gabriel. I have been a WF member for almost 20 years if not more. The last few years the customer service at the Freeport location has gone down hill. The last year in particular with Gabriel as the branch manager. He has been condescending and rude. I have watched him racially profile customers and speak to them with distaste. There has been more than one occasion in the last year where I went in for help and he smiled while making rude comments to me. He also has rushed me in the middle of transactions, verbally told me he has something else more important to do than to finish our interaction and always lied and said he was making a call for assistance when really he was just holding the phone. I gave this man a few chances to give him the benefit of doubt, because I know we all have bad days. However this last time there was absolutely no excuse for his behavior. I will be recording our next interaction, so Wells Fargo can see what type of employee they have working for them.
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April 2020 by Jesse East
Stay away from Wells Fargo. It's a terrible bank.
