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December 2023 by Pat Massagli
They have many people to help you find what you're looking for gifts ?
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December 2023 by Chris T.
Completely relate to Ms. Otto's review below. The climate of this store has changed for the worse. I have been shopping at Williams Sonoma for decades. I've spent a lot of money at this store fully stocking multiple kitchens, purchasing gifts for family and friends, teachers, housewarmings, weddings. It's one of my favorite places to shop.I have never had a negative experience before my two encounters with Marie the manager for the night. First interaction with her a few weeks ago I asked if they had the Le Creuset chefs oven in store. She proceeded to correct my pronunciation of "Le Creuset", incorrectly by the way. Then told me there isn't a "chefs oven", just the Dutch ovens. I had to politely tell her that yes there is a chefs oven that Le Creuset makes. She was able to find the chefs oven and I purchased it. This was my 3rd chefs oven purchase within the past month. They are on sale for a great price and I am gifting two for Christmas to friends.I bought a regular 7 quart Dutch oven online and it came later than I needed (too late to cancel the order) so I went into the store to return it. Unfortunately this is now my second negative encounter with Marie. I gave her the printout of my email order. I explained to her that I had bought several chefs ovens and didn't need the Dutch one. She looked in the box which was fine because you never know what condition returns will be. Then she looked in it a second time, took out the lid, the cardboard. Looked at my receipt several times which only had two items on it. She is not saying anything to me so I point out that I'm returning the Dutch and not the chefs oven. She completely ignores me and opens up the box a third time. Then she just stares at her computer screen, looking up and down. I am feeling like she thinks I'm pulling a scam, so irritated but I have enough class not to cause a scene. Again, zero dialogue. She walks away for a minute or two comes back with 2 sheets of 8 1/2 x 11 paper and just hands it to me. Says nothing. I haven't signed anything or presented my credit card.I ask her "So, is this going back to my card?" She responds smugly "It's going back to the card it was charged on." Unbelievable.This Marie is who Williams Sonoma has "managing" this store? No wonder why the employees are following around customers now. She's setting the tone. She showed such contempt and degrading behavior towards me. Yes, I wasn't dressed to the nines, carrying my Prada bag on my arm but that doesn't give you the right to treat me like a criminal. You're in retail. If you don't like customers find another job but don't punish me because retail theft is out of control.I called the store to speak with a manager and lucky me Marie answered. I asked her if she was wearing glasses had short brown hair and a plaid scarf on. Typical Marie fashion she corrects me " I have auburn hair". Get her away from the customers!
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December 2023 by Rose Otto
I've always loved shopping at this store. Good quality products. Pricey but I have no problem paying the price for good quality. Went into this store a couple days ago to do some early Xmas shopping. As I shopped I was approached nicely if I needed helped. I politely responded I was just looking. Well during my time in the store I was approached several times ( more than 5). I was followed around the store by 2 different employees like I was going to steal something. I than decided on a few items and again was approached 3-4 more times asking if I wanted to put my things at the register. At this point, feeling like I was not trusted, I was done. I wasn't dressed up. Just some old comfy sweatpants and hoodie. I went to the register to pay and now had to stand there for over 5 mins waiting for the 3 employees to acknowledge I was even standing there, that were not doing anything. I get that stores are high risk for theft but you should not follow someone around thinking they may steal something and then not acknowledge them when they are ready to use their money to pay. To the store manager that reads this.....if it wasn't for people like me shopping in store, y'all wouldn't have a job. Train your employees to respect someone when they are just looking and observe them from a distance. Don't shadow them like they are a criminal. I worked hard for 35 years and my money is no different then anyone else's. I almost walked out but I like William Sonoma products and like to shop in store for the employees job security. I will think twice before I step foot in this store again. When it closes down you will think twice about how customers are treated.
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September 2023 by Rex Nepstad
Amazing selection and attentive staff. Love this place!
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July 2023 by Wayne Noofyobu
We are visiting family in Sacramento and I was “volunteered” to make a cheesecake for a family get together. Apple Maps led us to this Williams-Sonoma, and I could not be happier. Jasmine did a wonderful job and really went the extra mile to make sure we found everything we needed. She was pleasant and attentive. We will definitely be back. Give Jasmine a raise, she deserves it.
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June 2023 by Xarello C
Rarely do I give five stars, but this Williams_Sonoma deserves it because of the General Manager Yasmine who made the decision to do the right thing.I bought the W-S Professional Ceramic Nonstick pans at the beginning of this year. They are not nonstick they are stick pans. I hoped they would get better but they never did.I called the W-S warranty office, they said I'd have to go to the store for help, they can help only with on-line purchases, which made no sense, but OK.At the store it was explained to me that stores don't cover the warranties and have a 30 day return policy, so the guy on the phone gave the wrong information.Rather than make me go back to a call with the W-S warranty people who were no help, Yasmine made the decision to do what's right for the customer and exchanged the stick pans for another brand of the same price.Hopefully all W-S stores are as customer orientated as this one in Sacramento where Yasmine works. Thanks.
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June 2023 by Nathan's Story-My Mosaic Down Syndrome Journey
Chefs dream-I could spend hours in this store. Really like all the products. Store is clean and organized.
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May 2023 by Natally G.
Came in today looking around for a specific product. It was pretty obvious I was looking for something as I was walking around. A taller older man briefly looked at me and walked away but I didn't think he worked there until I saw him greeting others and offering them coffee. Pretty disgusting behavior. Besides that, the two women working in the store were at least kind. Please teach your employees to treat all customers with the same level of service. You never know who is and isn't going to spend money at your business.
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April 2023 by Jared R.
Good selection, terrible ambience, incredibly racist. My friends and I stopped in to get a candle and the entire time we were within the store, an eye was kept on us. Either by the mature older manager, or the young ignorant associate who did not know what I meant when I asked if they had any "carafes". We continued to browse after picking up our item, and within minutes, the older woman asked if we would like for them to "hold it at the register". I mean, come on, at least be subtle with your profiling. We checked out and I can assure you, it'll be the last time we do. TL;DR: if you are a person of color, shop literally anywhere else.
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February 2023 by Bc Lee
Great store to shop. Lots of good quality appliances and food items and cooking sauces,spices etc. Love it
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January 2023 by Matt Harris
They have shifted away from having everything I need to wait too many store brands that are inferior quality. This time I was looking for a Bluetooth meat thermometer. Nothing but store brands and the store brands didn't do what I needed. I went across town to Ace Hardware and found exactly what we needed, all of the world class options except one. I would have expected to find the world class options at Williams-Sonoma. But I guess not anymore.
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January 2023 by Michael J.
I ordered a serving platter that was in stock and was confirmed to be delivered on 12/20. Williams Sonoma continued to update the delivery date pushing it farther and farther out finally marking it as "back ordered", which it clearly wasn't when I placed the order. It's now 1/5. Over an hour combined on multiple calls with them and the have no idea when It will be delivered. Total garbage service, every email from customer service is a cut and paste, no one reads anything. All I would want is for someone to offer a comparable product that could be delivered sometime this month. They are completely inept.
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January 2023 by Garland Cole
Expensive, but great quality ware.
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December 2022 by Mike Davis
I ordered an in stock Christmas gift on 12/8/22 with a stated delivery date between 12/20/22 and 12/22/22. On 12/18/22, I received an email stating the item is on the way. It took 10 days to get the package out to ship! I then proceeded to track the gift to ensure it would arrive to my family by Christmas. The tracking states the package won't arrive until 12/27/22. I called Williams-Sonoma only to hear them ask, is it a problem it will arrive 12/27/22? I escalated the call only to be told, this is the process and I was out of luck. They suggested you could return it... Unreal!
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December 2022 by Thomas Toolan
Great selection of household goods.
