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September 2019
my account is suspended due to move to a new address. there is no balance in my account. made more than 10 calls and more than 3 tickets and there was no resolution yet. I think their system is completely broken and the customer service quality is extremely low. Will not recommend people use zipcar.
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August 2019
zipcar repeatedly charges my credit card, no matter how many times i ask them to stop. they offer no personal customer service...no phone number, no direct email, on. Help Page, that is no help at all. beware!
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July 2019
Zipcar had double charged my membership. This happened in 2016. I paid $76.13 for a whole year membership. One month later, I was charged another $76.13. I called zipcar and their customer service pretended to be d**** This company is a joke and please stay away from them.