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February 2024 by Victoria “Torie” Charvez
They are awesome!!!!The process was so easy even when I needed to extend
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July 2022 by Kimberley Wittrock
Excellent customer service and super friendly. no problems with the 26ft truck at all. she went over and above to get us the truck we rented.
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October 2021 by David Anderson
They always have the best service!
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August 2020 by Wendy V.
I had a great experience with (I believe her name was) Sue. Spoke to her on the phone and she was quite pleasant and helpful! They did not have what I needed so she searched and found the 10' truck we needed and helped us make reservations for tomorrow. Very kind, patient and helpful. Awesome customer service, thank you!
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August 2020 by Stephen Brown
Painless, EZ, in and out.
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June 2020 by Mary Bulkeley
Drop off at Salida Uhaul was fast and easy. Lady was very pleasant and got my grandsons and I on our way.
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July 2019 by Lindsey Dillon
Renting here was a bit of a pain. I suggest going to the main U-Haul location off Kansas for an easier process.
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June 2019 by Zombie B.
Worst place I reserved one oneline and paid. Went down there and they didnt have one. Saying what you reserve online didnt matter. That there was nothing they can do. I only had this weekend to move that is why I reserved it. This company needs to get there head out of there a*** This place is a joke Do not go here go to penske
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April 2019 by John Sturgis
Before renting anything from U-Haul, do a Google search of “U-Haul sucksâ€. There you'll find stories of how U-Haul treats its customers. The day before my reservation, U-Haul moved my pickup location from Oakdale to Modesto—30 miles away. When I called to complain, the representative cancelled my reservation and hung up on me. I finally spoke to a manager who filed a complaint. I was sent an e-mail with an apology and a $50 credit. I never received the $50 credit. By far, the worst service I have ever experienced. I will never do business with U-Haul, again.
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January 2019 by Matthew Quinn
This business I believe is operating in a dishonest manor.
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December 2018 by Matt Q.
This business I believe is operating in a dishonest manor. To my dismay I drove to Truckee to find out that the transport trailer I rented was not suitable. When I returned it to another branch they said there was no way this trailer should have been rented to me and they explained to me that these smaller U-Haul branches are known for manipulating the details to be able to make it work and collect there money. U-Haul does not even have a transport trailer big enough to transport the truck we were trying to move. I was lied to about the details of the transport we were renting. Sue was lacking in customer service skills, as when I would call to complain about the situation she would not answer the phone when I called back. I'm guessing they will force me to pursue my refund through small claims court as it was promised but not yet delivered.
