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August 2023 by Kevin F.
Amazing customer service. Their pricing is fair. Alex was great at helping select a service without being pushy.
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June 2023 by Camille J.
This business has awful reviews on Yelp and I almost didn't come here to get work done. However, you should note that the bad reviews are 2+ years old, and none of them really have that much context as to what the shop really did wrong, IMO. I called Big Bear on a Thursday afternoon asking if I could get an appointment set for a lift kit installation. Rene, the owner, was the guy who helped me over the phone and set me up with an appointment the following Monday at 8:30 am. Got to the shop at 8:30 am on Monday and Rene was the guy who helped me again. He is the business owner. He was courteous, professional, and no BS. I bought my own lift kit myself and he asked to see the parts before taking my truck into the shop. He said the shop would do a pre-lift inspection and then get started on installing the lift kit. He told me I should expect my truck to be at the shop until 4 pm but that he'd call me if it was done sooner. He gave me an estimate for the labor + alignment and I signed the paper and left. My truck was done by 1:45. I got a 2 inch Eibach lift kit installed and DAMN the truck looks good. When I was checking out, Rene told me everything they did to my truck and answered questions I had about what size tires I could run with the lift, if his shop works on electronic modifications (aftermarket headlights, etc), and was really helpful. He told me he put my stock suspension in the Eibach box and had loaded it into my bed for me. For my lift kit installation + alignment, it cost me $600. I had expected to pay around that. When getting back into my truck, nothing was missing or misplaced or had been touched or moved (an old negative review said someone had stuff stolen out of their vehicle while it was getting worked on?????). Also - this shop didn't charge me a "corking fee" like other shops do because I brought my own parts. Lavender Bros in Seaside said they would add a 10% addition to my lift job invoice because I didn't purchase my kit through them. I'll definitely update this review if I notice anything wrong or off with the suspension but I'm really glad I went to this shop despite all these awful Yelp reviews. Again, they're all super old and have no context. Are they fake reviews???? Are they from dumb people???? Idk. Id definitely recommend Big Bear and may come back here when I get new wheels and tires for my truck. I say "may" because they're all the way in Salinas and I'm located in Monterey, so it's a bit of a long drive. Thanks, Rene and Big Bear for lifting my Tacoma! Quality work!
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April 2023 by Manuel Fausto
Besides being one of the best shops in custom..their customer service is second to none, starting with the owner.
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February 2023 by Greg H.
two years later found out my Lyft was installed a half inch offset on one side my bushings with grease were all pinched leaking grease within a month and a lot of rubbing on metal where it shouldn't be. and be sure to clean out all important items in your truck cause they will be stolen.
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October 2022 by Ramon L.
Big Bear installed a 6inch lift and 20x12 rims on my 2018 GMC 2500HD back in 2019 and I couldn't be happier with it. He recently installed a 4inch lift and 20x12 rims on my sons 2015 Jeep and again they did an amazing job. Rene took the time to explain different lift, rim and tire options and prices. Rene and his shop employees are all very respectful and knowledgeable. I definitely recommend him and will continue bringing more business to him.
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August 2022 by The Fam
Alex and the guys took care of what I needed. Great price, quality work in the Central Coast!!Service: Steering & suspension replacement
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April 2022 by Harley D.
Did a great job on my truck they put a leveling kit on my 2021 trail boss it came out just the way I expected would recommend.
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February 2022 by Eloy Q.
Yo les compre un rin para mi camioneta y a las 2 semanas se empeso a picar el cromo y able con Rene el dueño y no se hiso cargo de los daños del rin lastima q no se hacen cargo
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October 2021 by Tammy DiCaro
These guys are UNBELIEVABLE. Very easy to deal and very knowledgeable .and the prices are reasonable. They just do great work and thank you for everything..Randy H
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August 2021 by David Lay
Nice people, not well educated in the products they sell and install. Or they cut corners to save time on the installs.
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May 2021 by Michael Ayala sr.
Ordered shocks for my truck and had them installed there and man these guys are fast and efficient! Overall great service and helpful information with my next service that will be needed done to my vehicle
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May 2021 by Jasmine Ayala
These guys are Quick... reasonably priced and get the job done !!!
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April 2021 by Manny U.
Late review and explain why .. I took my truck from the dealer in 2012 from 0 miles and sent it there to get a FTS 7" lift.. now about 75,000 miles later year 2021... my truck burnt two transfer cases and I did my own research.. what they did was sold me a 4x4 lift kit vs a AWD kit which my truck needs .. the reason they did thinking it would work is because most of the parts are the same except the front drive and and the transfer case relocate brackets and obviously the price they saved just to charge me the same as the AWD kit which was 2000K cheaper to them.... all you have there is a bunch of amateurs trying to experiment with your vehicles.. do your research first... I learned the hard way
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March 2021 by Randy Hanners
These guys are UNBELIEVABLE. Very easy to deal and very knowledgeable .and the prices are reasonable. They just do great work and thank you for everything..Randy H
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March 2021 by beiskers
Rene, Alex, Max, high quality professional people. I'm sure the people I didn't meet are the same. I have been to many auto repair shops over the years and Big Bear is one that rates at the very top for me.