-
December 2023 by Erica S.
I took my MB here for repair. Rhina provided us with great customer service. She made sure she went the extra mile for us to make sure everything goes smoothly. This type of service is hard to come by these days. I highly recommend this shop.
-
November 2023 by Adrian Montejano
I am sharing my experience at Caliber Collision to offer insight into the work environment and management there. Initially, I joined the company with enthusiasm, but over time, I encountered several issues that significantly impacted my experience.The workplace atmosphere at Caliber Collision lacked the supportive and cooperative environment that’s vital for employee satisfaction and productivity. Instead, a competitive and poorly communicated dynamic overshadowed the spirit of teamwork.A major contributing factor to this environment was the leadership approach of the General Manager, Paul. Unfortunately, Paul’s management style was not only unprofessional but also exceptionally challenging to work with. His approach often felt authoritarian and dismissive, contributing to a stifling atmosphere that hindered open communication and employee morale.Moreover, Paul demonstrated a clear tendency towards favoritism, which affected how opportunities and recognition were distributed within the team. This favoritism created an unfair work environment and was demotivating for many employees, including myself.Concluding my tenure at Caliber Collision was a tough but necessary decision, influenced by these negative aspects of the work environment. It is important for potential employees to be aware of these challenges. I hope this review encourages Caliber Collision, and particularly Paul, to make strides towards creating a more professional, fair, and supportive workplace
-
November 2023 by DIANA REYES
I would not choose this shop again.Slow service. They evaluate your car, give you an attractive time frame, but once they start on the repair, that time grows.It went from 2 weeks to nearly 5 weeks!I expected exceptional work at this point, but my door wasn’t assembled correctly and wouldn’t open from inside. So I had to waste another day to take it back to the shop.In addition, the workmanship was sloppy in attaching the part back on my truck.However, paint job was good and staff was friendly.
-
November 2023 by Delia Chavera
Great Custer service, they kept me informed throughout the process, and they did a great job on my vehicle, you couldn't even tell that there was damage there before, the matching of my existing paint was on point, and they returned my car sooner than expected, I am a very happy customer.Thank you, Caliber Collision from Salinas, CA.Services: Painting
-
September 2023 by Stinger GT2 tv
The atmosphere here as a team work ? is great.The warming welcome and care for your needs is top of the customer service here. They sold me really easily.Thanks to Hector Quiroz for making positive progress on every single step to complete the repair on my vehicle. He did everything without any effort at all to give me high quality costumer service. Very genuine, professional, and sincere person that will make you feel part of the family of caliber collision repair. Thanks to the people behind the scenes that repair my car. Well done, job!!!! ? happy customer. ?I won't think twice if I need your services in the future. We'll recommend it from my part. Give this guy a try, hands down!!! You will experience from yourself the warm welcome, the easy process, and the care for your needs. The well-done repair....I do stamp here, my great customer experience certification . This is the least I can do.Thanks again, caliber collision, Salinas CA repair.The impact on my car was the driver side front corner until the driver mirror.Give them a call. Given a try, you and your car will be happy with the results.
-
August 2023 by Nathaly Zambrano
Excellent customer service. Receptionist was very nice and attentive. I would call for information and if the person wasn’t in, she would give me a call back in less than an hour. When it comes to the repairs they are very detailed and take the time to update you and let you know what is going on with the parts, insurance, repairs etc. Overall my experience was very pleasant. I 100% recommend going here.Service: Body & Trim
-
August 2023 by Matthew Garcia
Caliber Collision did an amazing job on my vehicle repair. When I arrived to my appointment, I was instantly acknowledged by the staff and assisted by Rhina.Rhina is professional, informative, and she explained the process very clearly. Her communication is excellent! She kept me updated with all the details about my vehicle while it was being repaired. My vehicle was ready in less than 3 days.Thank you Caliber Collision and thank you Rhina for being so helpful throughout the process!
-
July 2023 by Cynthia Valenzuela
The service advisor Jose A. did an amazing job in explaining everything from beginning to end, I appreciate all his help! Enjoyed receiving the update on the vehicle via text. The car was ready faster than what I expected. Satisfied with the work done. Thank you Jose for all your help!
-
July 2023 by Ana M
If I could I would give it a 0! Stay away from this shop, they will make promises to turn in your vehicle in no longer than two weeks. It’s already been over a month and I still don’t have my car, I had to call my insurance and let them know of situation and they said that they were going to investigate the shop and I also requested for a transfer to a different shop because there is no sign of progress. The lady named Rhina R would basically tell me a different story every single day I would call her to check on status. She will also say that she’s trying her best but she really is not. Every week it’s a different story, for the part the car needed she first said it was ordered incorrectly, then it was broken, then reordered but misplaced, then today 6/27/23 she said Toyota said the part she needed was back ordered but then I told her about transferring my car to different shop and she said guess what we actually just had Toyota deliver the part?? Like how if you just told me it was on back order!!!! She promised she would stay overtime and make her technicians get it done today, aligned and washed. 5:28pm she calls and says the car will not be ready.
-
June 2023 by Javier L.
Worst auto body shop in town. All they do is lie and make up stories and excuses. When you call them out they tell me I'm the liar. They are shady. They trade Starbucks gift cards for 5 star reviews. STAW AWAY!!! Rhina S. Is just as bad as this shop. My car was supposed to be there for 2 weeks it's been over a month. Every week they order the wrong parts one part was damaged In the process. They misplaced it. Now the closest part is in Fremont but they don't go that far for parts but they may make an exception. Today 6/27/23. Rhina said she was going to work 3 hours overtime to have my car ready. Guess what 530 pm came and my car is still not ready because she has no shop to align my vehicle. They need to investigate and be 100% sure and truthful when they say your car is going to be ready. For the past three weeks I have been promised my car will be ready "tomorrow". The only reason I went through this shop is because Malones shop was booked, worst decision coming here.
-
May 2023 by Carl Des
It took them 3 weeks to repair the roof of my truck from tree damage. They repainted and repaired the roof and hood. They told me on the day I dropped it off that they were taking it to a different location out of town, which I was hesitant. They didn't tell me over the phone before I brought it in that they were going to take it to a different location. I wouldn't of taken my truck to them if I had known. They pushed out the finish date multiple times. The day I was actually picking it up, they promised a before noon time frame. So I came multiple times during the day to try and get my truck, between my work schedule. My truck wasn't ready until 430pm. Very disruptive to my work schedule and rental car return. Quality of work is excellent timeliness is not.Service: Body & Trim
-
April 2023 by Darla Jensen
They did an excellent job!! But, I was told that it was minor repair (which it was) made an appt to fix the minor repair & it took 5 days in their shop!Service: Body & Trim
-
April 2023 by Jessica Bravo
Calliber has done a good job on my car before so now we are back. They do a great job keeping you informed of everything that is being done to your vehicle. Would highly recommend.Services: Tires
-
April 2023 by Holly Ann
Everything was great! Got my car in and out. It was ready when they said it would be. Daily updates were super helpful & everyone I came in contact with or spoke with were great. Definitely recommend!Services: Painting
-
April 2023 by Liz Garibay
This place is horrible!!!!! they take forever, they lie and stallthis place is not professional at all the owner said he would contact me back about the EXTRA new damage they did at THEIR SHOP and never did and THEY TRIED TO RETURN MY CAR TO ME WITH NEW DAMAGES AT NIGHT TIME FOR ME NOT TO NOTICE! they gave me back my car with a NEW BROKEN BACK WINDOW. nobody mentioned anything thank god i checked and noticed right away and they acted like they didn't know or careHORRIBLE SHAME ON THIS PLACE