Bay Federal Credit Union is a highly recommended institution, known for its exceptional service and low interest rates. Customers place great trust in the credit union, particularly for refinancing and loans, where it offers much lower payments and the lowest rates available. The staff is consistently described as outstanding, with expertise, dedication, and a professional yet friendly demeanor. Employees go above and beyond to help, providing clear solutions and treating customers with great respect and wisdom. They are pleasant, helpful, and make banking convenient, often handling processes efficiently, sometimes in one day or in less than ten minutes. The team is also helpful with resolving issues like scams. Staff members are polite, honest, and provide excellent service, working to secure approvals and help customers make the best financial moves. The overall attention and service receive high praise, leading customers to be very happy and to strongly recommend the credit union to friends and family.
I started with credit union in 1970. Then changed to Coast Tel. Now Bay Federal. Only knew one lady from before and now met Manny, who was truly helpful helping me with a scam problem. Thanks a million to everyone involved!!
March 2022
Amazing staff, but has not been able to help me with most of my problems that led me to join a credit union in the first place. Times are changing i guess.
November 2021
I always loved this bank and now that is one here in salinas I love it more now I don’t have to drive all the way to Watsonville Thank you
