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February 2023 by Karina V.
Ordered two pairs of shoes online. I only received one pair . I received an email that my order was delivered. I called customer service and said to call in Friday. So it is Friday now and they said call Monday . I asked for a supervisor and customer service said they don't have none. Then I asked to talk to someone else then placed me on hold and said there is no supervisor available to call the afternoon. Then the representative asked me if I call fedex , really ? I should be calling fedex ? Then she said let me check for a supervisor.....still on hold . This representative is in headquarters San Luis MO. It seems supervisors has more important things than talk with their customers. Now finally after 30 minutes holding , I did not talk with a supervisor but they will do a new order and fedex in two days , the worst customer service I ever experience. Update I had to wait another 30 minutes because now their system couldn't re order , they issued a gift card . Wait approximately one hour to resolve this issue
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November 2022 by Xuan C.
I think Famous Footwear is definitely overpriced for what they sell.I could have gotten the same black Crocs at Nordstrom Rack for $20 cheaper.However, I was in a rush and needed it right there and then. Otherwise, I would have gotten at Nordstrom Rack.
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September 2022 by Maria luisa Hernandez
Very good costumer service ? very helpful people. Very friendly good job we need workers like that ? ? ? ?
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July 2022 by Daisy Vasquez
Showed up at 7:50 pm to store and they were closed. Hours said 9 pm. Girl saw us at door and just ignored us. If they are gonna close early at least have a sign yeah?
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June 2022 by Jose V.
Around 6:10 pm June 10, 2022 Me and my wife with our two little girls were shopping for shoes in the kids section. Two employees between the ages of 18-25 (Hispanic skinny 5'10) speaking inappropriately talking about "f*cking bitches" & "Sh*tting in the isles so everyone can see it" while they were stacking shoe boxes on the racks. They were loud & cavalier with their words for next 15 minutes, while other families looked at them uncomfortably. We were finally checking out with a pair Kids white Nike Air Max's since we saw multiple Red Nike boxes stamped "$39.98" . The cashier told us they stamped it wrong and our total came out to $65.05. We chose not to buy them, we just left. I've worked retail before and seen coworkers fired for way less. Just wanted to shop peacefully with my daughters but didn't have the best experience at this store.
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May 2022 by Sandra Quintero
Store seemed organized, I was greeted by two employees that were clean cut and had a professional appearance and demeanor. The employees were very helpful and assisted me with my shoe purchase. Tito was great help.
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March 2022 by Nun C.
Looked down at my shoes today and thought... dang, gotta buy some shoes! Went to Famous Footwear. Arrived shortly after 8pm, sign on the front said closed at 9pm. Great! More than enough time to choose some shoes. Found some I liked, but they didn't have my size. No problem, there's a bunch of choices. Went to another shoe, didn't have my size. Went to a third shoe and found my size, opened the box -wrong color. At 8:25 the staff shut off half of the lights, there were about 8 customers shopping. I was still trying to find my size in a color that I liked, but now was doing it in the dark. After a few minutes of trying to find shoes in the dark I said screw it and went across the street to a shoe store that actually had lights on, shoes in my size, and employees that were happy to take my money. 2 stars for a great location and parking.
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December 2021 by Haled Hajdari
Staff was busy discussing tattoos. In the future I will stick to the Marina store.
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October 2021 by Lupe Kinnear
Bought my tennis shoes there.
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August 2021 by Theresa Harvey
Awesome I got the shoes I wanted! Honestly customer service isn't that good, I had to browse the store for a while to find those pair of converse even tho the store isn't that big, I had to find them at the very back of the store(they were probably for restock because their were stacks of them). Overall would recommend!!
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July 2021 by Luz Garcia
Good service. Clean and organize!
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June 2021 by Yanaisa Olivo Diaz
good shoes
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January 2021 by Gee M
Clean. Friendly. Good sales
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December 2020 by Angela M.
Great Customer Service. Today of all days, Christmas Eve my husband was in a motorcycle accident and paramedics had to cut off his clothes. We're from SJ and I'm not familiar with Salinas which is where the hospital is at. I had to rush through the crowds to find clothes and slippers for him. All stores were out of shoes in his size. I happened to see a Famous Footwear. Adam was sanitizing the doors and informed me they had just closed. I told him my situation and without hesitation he let me in and took me directly to the items I was in need of. It's Christmas Eve and I know the workers are wanting to get back to their family. I'm so grateful for Adam and his kindness.
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October 2020 by James Thompson
i buy my shoes here and the sales guy is always very helpful Adam nice guy great sales person
